Frequently Asked Questions - About Flowroute

What does Flowroute do?

Flowroute is a self-service, 100% cloud-based SIP trunking and SMS platform that gives organizations with contact centers, CPaaS, and on-premises or virtualized PBX systems everything they need to run mission-critical voice applications.

Is Flowroute a part of BCM One?

Yes! Flowroute is a business unit within BCM One, one of the most respected and fastest-growing companies in the telecom industry.

Is Flowroute right for my organization?

Flowroute is the perfect solution for any organization with IT resources, such as SMBs that have their own IT teams, managed service providers, internet service providers, and software developers looking to integrate communication features into their applications. Government agencies, insurance companies, medical companies, and education institutions are some of our customers.

How much does Flowroute cost?

Every service we offer has a fixed, monthly fee, and the total cost each month will depend on the services you use. We are a metered service provider, so you only pay for what you use. We do not charge a setup fee. Please visit our Pricing page or contact our sales team to learn more.

Can I use Flowroute to develop a custom application?

Yes, absolutely! We can show you how to build simple yet powerful voice and texting applications and bring a conversation into your application where it matters.

Do I have to sign a contract with Flowroute?

No. We are a monthly service provider, and you can cancel at any time. We do have a contract option for those looking for lower pricing and additional resources.

Does Flowroute offer business continuity for mission-critical voice applications?

Yes! Our patented Flowroute HyperNetwork™ is the only solution on the market that offers business continuity for virtually all inbound DIDs across the majority of the U.S. When there is an issue, Flowroute HyperNetwork dynamically changes the routing of telephone numbers, connecting the call via a different path to guarantee instant failover and redundancy and excellent call quality.

What kind of support does Flowroute offer?

Our support is free! Our non-tiered support system is included in the cost of our services. The fastest way to reach us is by opening a ticket or emailing. Our general hours are 6 AM – 5 PM PT, but we do offer 24/7/365 emergency support.

Do you have a knowledge base for support?

Yes, we do! You can find it at

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