Frequently Asked Questions - General Support Questions

Do you offer subaccounts?

Yes, we are currently offering our Exclusive Multi-Accounts Opt-In Release for business accounts (accounts not identified as individuals).  You can request access to this feature by logging into your account and going to the Features page, and requesting access to create multiple sub-accounts under a main parent account. With this new feature, you can also assign more than one user to your account as well as certain permissions to those users. Click here to learn more.

Do you have a knowledge base for support articles?

Yes, we do. You can find it at

Do you have a status page that provides updates on services and network conditions?

Yes, we do. You can find it at We recommend you sign up for proactive alerts to stay in the know with the health of our services.

What is the best way to reach technical support?

The best way to reach technical support is to submit a ticket so our support engineers can prioritize issues for the fastest resolution.

I received a Contact Support message when trying to sign up for a Flowroute account. Why?

Our number one priority is to keep our customers SIP account and credentials secure. Therefore, we have implemented a fraud scoring system which alerts us when details such as name, email, IP, and address don’t match. The fastest way to resolve the fraud flag is to submit a ticket so our support engineers can manually authenticate your account and get you up and running on Flowroute.

Can I consolidate accounts?

Yes, you can. If you are looking to consolidate accounts, you can do so by submitting a support ticket. In the ticket, please include the following:

  • The authentication information for all accounts – Name, email, and tech prefix, and;
  • How you would like the accounts to be consolidated

We are unable to transfer the balance from one account to another, so we will issue refunds to the credit card that we have on file.  

We’ve updated our Privacy Statement to align with our parent company and to reflect the new requirements under the EU General Data Protection Regulation (GDPR) that went into effect on May 25, 2018. By continuing to use our website, you agree that you understand these policies.

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