How does your voice service work?

Posted on October 5, 2017

Flowroute runs on top of your existing infrastructure and internet connection. Whether it be a custom-built switch or a basic on-premise switch, as long as your system supports Session Initiation Protocol (SIP) you can utilize Flowroute.

Once you have signed up and activated your Flowroute account, interconnection can be completed by SIP credentials or IP Based authentication.  If you have a static IP address or Dynamic DNS, we recommend setting up IP based routing for inbound calls. It’s much more reliable than SIP registration as we won’t rely on an active registration session (which can fail intermittently for many reasons) to route calls to your PBX. If you don’t have a static IP or DDNS, you can register your device using SIP credentials provided in your account.

If you have a static IP address, we recommend setting up IP-based authentication for outbound calls. It is much more secure & reliable than SIP registration as we will only permit calls from your PBX IP address & won’t require any credentials for you to place calls.

  • Outbound calls can be authenticated either via standard SIP credentials, which can be found in your online portal or use IP Authentication.
  • Inbound calls can be routed to a registered SIP device, host IP or domain, SIP URI, or forwarded to an external phone number. We also provide a secondary failover route in the event that the primary route doesn’t respond.

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