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# Flowroute - SIP Trunking, VoIP, and Messaging

## Sitemaps
[XML Sitemap](https://flowroute.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [The Developer’s Guide to Voice API Integration: Best Practices for Building Voice Applications](https://flowroute.com/blog/the-ultimate-guide-to-building-with-voice-apis/): Voice API integration is now a core competency for developers building modern communication applications.
- [Enterprise SMS API: Build Reliable Messaging at Scale](https://flowroute.com/blog/understanding-sms-and-mms-messaging-a-complete-guide/): An enterprise SMS API gives developers a fast, reliable way to add business-grade text messaging to any application without managing telecom infrastructure.
- [The Ultimate Guide to Enterprise CPaaS Platforms](https://flowroute.com/blog/the-ultimate-guide-to-communications-platform-as-a-service-cpaas/): Discover the benefits and features of cloud-based communication platforms for businesses of all sizes in our comprehensive guide to CPaaS. Learn more now!
- [SMS API: How It Works, Plus Automation and Delivery Optimization](https://flowroute.com/blog/sms-api-how-it-works/): An SMS API turns your application into a real-time messaging engine when paired with automation and disciplined delivery optimization.
- [SMS API Integration: How to Automate Messaging at Scale](https://flowroute.com/blog/sms-api-integration-how-to-automate-messaging-at-scale/): SMS API integration turns a developer-friendly endpoint into the backbone of scalable, event-driven messaging across every customer touchpoint.
- [Enterprise CPaaS Security: What to Look For](https://flowroute.com/blog/enterprise-cpaas-security-what-to-look-for/): Enterprise CPaaS security demands a layered approach combining compliance certifications, hardened APIs, and verifiable governance controls.
- [CPaaS Platform Guide: Vendors, Pricing and Use Cases](https://flowroute.com/blog/the-complete-guide-to-cpaas-platforms/): Explore the world of CPaaS platforms with our comprehensive guide. Learn how these cloud-based solutions can revolutionize communication for businesses.
- [What Is a Voice API? A 2026 Enterprise Guide for Developers](https://flowroute.com/blog/voice-apis-explained-how-they-work-and-why-you-need-one/): Discover what is a Voice API, how it works, and its benefits. Learn about key features, use cases, and cost to enhance your communication strategy.
- [What Is SIP Trunking? (Enterprise Deployment & Scaling Guide for 2026)](https://flowroute.com/blog/what-is-sip-trunking-a-mystery-exposed/): You've been handed a familiar mandate: modernize voice communications without disrupting daily operations or blowing up the budget. Maybe your PRI contract is finally expiring, your contact center is bursting at the seams, or leadership wants to consolidate carriers across global offices. Whatever the trigger, the path forward almost always points to one technology: SIP trunking enterprise deployment.
- [Checklist for Evaluating API Providers](https://flowroute.com/blog/checklist-for-evaluating-api-providers/): Choosing a telecom API provider is a long-term decision, not a short-term purchase, so a structured API provider checklist is the only way to compare vendors fairly.
- [How to Identify a BYOC Model That Works for Your Business](https://flowroute.com/blog/identifying-a-be-your-own-carrier-byoc-model-that-works-for-your-business/): A BYOC model lets you decouple your telecom carrier from your cloud communications platform, giving you direct control over voice routing, phone numbers, and pricing without being locked into a bundled provider.
- [The Basics of SIP Trunking Setup: How to Get Started](https://flowroute.com/blog/the-basics-of-getting-started-with-sip-trunking/): A successful SIP trunking setup hinges on four things: sufficient bandwidth, a SIP-capable PBX, a QoS-ready router, and a carrier with genuine network resilience.
- [Programmable Voice API: What It Is and Why Businesses Need](https://flowroute.com/blog/programmable-voice-api-what-it-is-why-businesses-need-it/): Programmable voice APIs enable developers to embed calling, IVR, and advanced voice features into applications without building telecom infrastructure from scratch.
- [What Makes an Enterprise CPaaS Platform Truly Reliable?](https://flowroute.com/blog/communication-network-reliability-is-key/): Enterprise CPaaS reliability is earned through architecture, not promised through marketing.
- [The Ultimate Guide to Evaluating CPaaS Providers: What to Look For](https://flowroute.com/blog/the-ultimate-guide-to-evaluating-cpaas-providers-what-to-look-for/): Discover key factors in evaluating CPaaS providers: what to look for in features, scalability, security, integration, and support.
- [The Easiest Way to Become a SIP Trunk Provider](https://flowroute.com/blog/the-easiest-way-to-become-a-sip-trunk-provider/): If you're considering the SIP trunk provider path, 2026 is an ideal entry point while traditional telephony infrastructure continues its rapid decline.
- [How Communications API Developers Build Unified Voice & Messaging Apps](https://flowroute.com/blog/how-communications-api-developers-build-unified-voice-messaging-apps/): Building communication features into software used to require deep telecom expertise, carrier relationships, and months of development work. Communications API developers now bypass these barriers entirely by leveraging programmable interfaces that handle the complex infrastructure behind voice calls, text messages, and multimedia messaging.
- [Best SIP Trunking Providers for Developers in 2026](https://flowroute.com/blog/best-sip-trunking-providers-for-developers/): This guide breaks down what actually matters when evaluating SIP trunking for developers: the API architectures that reduce integration friction, the network infrastructure that keeps calls connected, and the pricing models that let you experiment without burning budget. We'll cover the essential features, integration patterns, and evaluation criteria that separate developer-friendly platforms from legacy providers still building for IT administrators.
- [CPaaS for Customer Support: What Developers Need to Know](https://flowroute.com/blog/cpaas-for-customer-support/): CPaaS platforms are transforming how businesses deliver customer support by unifying voice, messaging, and automation into programmable, API-driven solutions.
- [Top 5 Messaging API Features Developers Love](https://flowroute.com/blog/top-messaging-api-features-developers-love/): Messaging API features are essential for developers building modern communication applications, with the market projected to grow at 18.9% CAGR through 2030.
- [Becoming a VoIP Reseller: Mistakes to Avoid](https://flowroute.com/blog/becoming-a-voip-reseller-mistakes-to-avoid/): Entering the VoIP reseller market offers significant revenue potential, but common pitfalls can derail even the most promising ventures.
- [SIP Trunking Provider Checklist: 6 Questions to Ask Before Choosing](https://flowroute.com/blog/sip-trunking-provider-checklist-6-questions-to-ask-before-choosing/): A thorough SIP trunking provider checklist separates vendors who can handle mission-critical voice from those who will leave you scrambling during an outage.
- [How AI Is Powering Smart Messaging APIs](https://flowroute.com/blog/how-ai-is-powering-smart-messaging-apis/): AI-powered messaging is transforming customer communications, but intelligence is only as good as the infrastructure delivering it.
- [What Is a Voice Application?](https://flowroute.com/blog/what-is-a-voice-application/): Voice applications powered by programmable APIs are transforming how businesses handle customer communications, enabling everything from IVR systems to AI-driven support.
- [How Developers Are Use APIs to Build Voice and Messaging Tools](https://flowroute.com/blog/how-developers-are-using-apis/): Voice and messaging API use cases are transforming how developers build communication-enabled applications, with the telecom API market projected to reach $687 billion by 2030.
- [What is an API Integration Partner? Benefits for Telecom Resellers](https://flowroute.com/blog/what-is-an-api-integration-partner/): API integration partners offer the fastest path to recurring revenue for telecom resellers entering the CPaaS market.
- [How to Launch a White-Label VoIP Service Using APIs](https://flowroute.com/blog/how-to-launch-a-white-label-voip-service-using-apis/): API-driven white-label VoIP services enable resellers to enter the telecom market with minimal infrastructure investment while maintaining full brand control and high profit margins.
- [7 SMS API Business Benefits That Drive Better Customer Communication](https://flowroute.com/blog/7-reasons-to-implement-sms-api-for-business-communication/): As a developer, you can unlock these SMS API business benefits by integrating text messaging into your client or company's systems. When you partner with a reputable cloud-based Communication Platform as a Service (CPaaS) provider, you gain access to automated systems and messaging apps that enhance and streamline business communications without building infrastructure from scratch.
- [The Complete Guide to How SIP Trunking Works](https://flowroute.com/blog/the-complete-guide-to-how-sip-trunking-works/): Discover the ins and outs of how SIP trunk works in our comprehensive guide. Unlock the benefits for your business with our step-by-step process and expert tips.
- [What Is SMS vs MMS in Enterprise Messaging?](https://flowroute.com/blog/what-is-sms-vs-mms-in-enterprise-messaging/): Text messaging remains one of the highest performing channels for business communication, with open rates reaching 98% and response rates exceeding 40%. For developers building enterprise communication systems, comparing SMS vs MMS is critical to implementing the right solution for each use case. The wrong choice can mean wasted resources on underperforming campaigns or missed opportunities to engage customers more effectively.
- [The Difference Between SIP Trunking and Voice API](https://flowroute.com/blog/the-difference-between-sip-trunking-and-voice-api/): SIP trunking and voice APIs serve distinct purposes in modern communications, but understanding when to deploy each is critical for building scalable, cost-effective voice solutions.
- [Why Voice Business Continuity Is Essential for Your Disaster Recovery Strategy](https://flowroute.com/blog/the-importance-of-incorporating-voice-in-business-continuity-plans/): Voice business continuity is a critical safeguard against communication failures that cost businesses an average of $14,056 per minute in downtime.
- [How Telecom APIs Are Powering the Next Generation of AI Applications](https://flowroute.com/blog/how-telecom-apis-are-powering-the-next-generation-of-ai-applications/): Telecom APIs have become essential infrastructure enabling AI-powered communication systems to deliver intelligent customer interactions at scale.
- [SMS API Delivery Metrics: What Developers Need to Know](https://flowroute.com/blog/sms-api-delivery-metrics/): Understanding SMS delivery metrics is essential for developers building reliable, high-performance messaging applications.
- [Programmable SMS API: Everything You Need to Know](https://flowroute.com/blog/programmable-sms-api-everything-you-need-to-know/): A programmable SMS API eliminates the complexity of building messaging infrastructure from scratch, enabling developers to deploy carrier-grade text messaging in minutes.
- [Benefits of Two-Way SMS for Business Communication](https://flowroute.com/blog/benefits-of-two-way-sms/): Two-way SMS for business enables real-time customer conversations that drive engagement, build loyalty, and streamline operations across industries.
- [Top CPaaS Features to Look for in Your Solution](https://flowroute.com/blog/top-cpaas-features-to-look-for-in-your-solution/): Understanding which CPaaS features actually matter for your use case is essential. Generic feature lists from vendors often obscure what developers genuinely need: reliable APIs, predictable performance, and infrastructure that scales without surprises. This guide examines the essential CPaaS API features that separate enterprise-ready platforms from those that look good on paper but fail in production.
- [Emerging CPaaS Trends Shaping Business Communication](https://flowroute.com/blog/cpaas-trends-shaping-business-communication/): CPaaS platforms are transforming from simple API providers into intelligent, AI-powered communication ecosystems that drive real business outcomes.
- [Maximizing MMS API Deliverability for Customer Engagement](https://flowroute.com/blog/maximizing-mms-api-deliverability/): MMS APIs deliver powerful capabilities for customer engagement but only when messages successfully navigate the complex path from your system to your customers' devices. Understanding how to maximize deliverability can unlock the full potential of multimedia messaging to drive meaningful business results.
- [Comprehensive Guide to SMS and MMS Automation](https://flowroute.com/blog/comprehensive-guide-to-sms-and-mms-automation/): Messaging API automation is transforming business communication with unprecedented efficiency and reach.
- [Automating Customer Notifications with MMS API for Maximum Engagement](https://flowroute.com/blog/automating-customer-notifications-with-mms-api/): MMS API automation transforms customer notifications by delivering multimedia-rich messages that achieve higher engagement rates than traditional text-only communications.
- [Maximizing Voice API Efficiency for Modern Apps](https://flowroute.com/blog/maximizing-voice-api-efficiency-for-modern-apps/): Maximize voice API efficiency to cut latency, raise call completion, and control spend in modern apps.
- [Using CPaaS to Build Scalable Communication Systems](https://flowroute.com/blog/using-cpaas-to-build-communication-systems/): CPaaS solutions facilitate business communication by allowing developers to integrate voice, messaging, and video capabilities through simple APIs.
- [How Messaging APIs Improve Customer Engagement](https://flowroute.com/blog/how-messaging-apis-improve-customer-engagement/): Messaging APIs transform customer engagement by delivering high open rates and enabling real-time, personalized communication at scale.
- [Optimizing MMS Deliverability for Business Campaigns](https://flowroute.com/blog/optimizing-mms-deliverability-for-business-campaigns/): Maximize your MMS API deliverability by combining technical best practices with automation and analytics.
- [Voice API for Developers: 2025 Trends, Integration Guide & Best Practices](https://flowroute.com/blog/what-is-a-phone-call-api/): Voice APIs for developers in 2025 offer AI-powered real-time processing, simplified integration patterns, and enterprise-grade security features.
- [How to Build with SIP Trunking API](https://flowroute.com/blog/how-to-build-with-sip-trunking-api/): SIP trunk APIs enable developers to integrate carrier-grade voice infrastructure directly into applications with programmatic control.
- [How Programmable Voice APIs Are Revolutionizing B2B Communication](https://flowroute.com/blog/how-programmable-voice-apis-are-revolutionizing-b2b-communication/): Programmable voice APIs are changing how businesses communicate by embedding intelligent voice capabilities directly into software applications.
- [What is Messaging API? A Complete Guide for Developers](https://flowroute.com/blog/what-is-messaging-api/): A messaging API is a programming interface that enables developers to integrate SMS and MMS capabilities into applications without building telecom infrastructure from scratch. Key benefits include 98% open rates, 45% response rates, seamless integration, and scalability. For developers seeking reliable communication features, choosing a robust API provider is essential for building engaging, real-time user experiences.
- [Comparing CPaaS vs UCaaS: What’s the Best Option for Your Business?](https://flowroute.com/blog/comparing-cpaas-vs-ucaas/): The CPaaS vs UCaaS decision is about architecture, control, and how you want to shape your organization's communication future. Whether you're building customer-facing applications or modernizing internal workflows, understanding these platforms can make the difference between a system that scales with your business and one that becomes a bottleneck.
- [VoIP Origination and Termination Demystified](https://flowroute.com/blog/voip-origination-and-termination-demystified/): VoIP origination and termination are distinct services that power modern business communication through different call directions.
- [Building an Effective Communication Strategy with CPaaS](https://flowroute.com/blog/effective-communication-strategy-with-cpaas/): Modern businesses need scalable communication strategies that adapt to evolving customer expectations and distributed workforces.
- [A Beginner’s Guide to SIP Trunking for VoIP Solutions](https://flowroute.com/blog/guide-to-sip-trunking-for-voip-solutions/): For developers and IT leaders, implementing SIP trunking for VoIP solutions offers the most effective path to modernizing business communications without disrupting existing workflows.
- [SMS API Pricing Breakdown](https://flowroute.com/blog/how-to-compare-sms-api-pricing-for-value-and-savings/): SMS API pricing varies significantly between metered and flat-rate models, with bundled CPaaS solutions offering better value for multi-channel communication.
- [How to Choose a Programmable Voice API in 2025](https://flowroute.com/blog/how-to-choose-a-programmable-voice-api/): Choosing the right programmable voice API requires evaluating accuracy, scalability, pricing, and integration complexity across multiple providers.
- [Cloud Communication API Guide: Integration Best Practices for Developers](https://flowroute.com/blog/cloud-communication-api-guide/): Cloud communication APIs are transforming how developers build voice-enabled applications.
- [What is CPaaS? The Developer’s Guide to Voice APIs](https://flowroute.com/blog/the-developers-guide-to-voice-apis/): CPaaS voice APIs enable developers to embed real-time calling capabilities into applications without building telecom infrastructure.
- [Voice APIs for Developers: Complete Integration Guide with Advanced Tutorials](https://flowroute.com/blog/voice-apis-for-developers/): Voice APIs for developers represent a shift from traditional telephony infrastructure to programmable, internet-based communication systems. These APIs enable applications to make and receive phone calls, process speech in real-time, and integrate voice capabilities directly into existing workflows without requiring telecom expertise or expensive hardware investments.
- [The Rise of CPaaS Resellers: Trends to Watch in 2025](https://flowroute.com/blog/the-rise-of-cpaas-resellers-trends-to-watch/): The $45 billion CPaaS marketplace revolution is completely transforming how technology gets sold. Cloud marketplaces are projected to deliver $45 billion in revenue in 2025, growing at an explosive 84% compound annual growth rate that's making traditional sales models look like ancient history.
- [Cloud Communications for Business: A 2025 Retrospective on Enterprise Transformation](https://flowroute.com/blog/transforming-business-with-cloud-communications/): Eight years ago, Enterprise Connect 2017 showcased an industry on the brink of massive transformation. Back then, 85% of organizations projected they would be "cloud first" by 2025, and that prediction has become reality in ways few could have imagined. Today's cloud communications for business landscape bears little resemblance to the tentative cloud experiments discussed in conference halls in 2017.
- [The Convergence of Communications APIs & Telecom](https://flowroute.com/blog/the-convergence-of-communications-apis-telecom/): Enterprise IT teams are drowning in complexity. Legacy phone systems require weeks to configure a simple extension. Messaging platforms can't scale beyond basic SMS. Video conferencing solutions fail when you need them most. The answer isn't another vendor but a fundamental shift toward communications API architecture that puts developers back in control.
- [What Can Telecom APIs do for your Business?](https://flowroute.com/blog/what-can-telecom-apis-do-for-your-business/): The barriers that once made telecom innovation nearly impossible have crumbled. Where businesses previously faced months of development time, expensive infrastructure investments, and complex carrier relationships, they now find simple, powerful tools that democratize communications technology. The global telecom API market reached $305.85 billion in 2025 and shows no signs of slowing down, with projections pointing to $1.74 trillion by 2034.
- [Everything You Need to Know About Programmable Voice APIs](https://flowroute.com/blog/everything-you-need-to-know-about-programmable-voice-apis/): Traditional telephony no longer meets the demands of cloud-first environments, mobile-first users, and global teams. Programmable voice APIs provide a flexible, scalable solution that lets developers embed voice capabilities directly into software, workflows, and platforms. From click-to-call functionality in CRM systems to intelligent call routing in support apps, voice APIs enable real-time conversations without the hassle of legacy infrastructure.
- [Messaging API 101: Everything You Need to Know to Get Started](https://flowroute.com/blog/messaging-api-101-everything-you-need-to-know-to-get-started/): Unlock the power of communication with our comprehensive guide on messaging API. Learn everything from basics to implementation for developers and IT leaders.
- [SIP API: Everything You Need to Know](https://flowroute.com/blog/sip-api/): With the global SIP trunking market projected to surpass $177 billion by 2032, demand for scalable, cost-efficient voice infrastructure is only accelerating. For developers, now is the time to understand how SIP APIs can streamline integration, eliminate legacy complexity, and deliver crystal-clear connectivity without the overhead.
- [5 SMS API Provider Tools That Transform Business](https://flowroute.com/blog/sms-api-provider-tools-that-transform-business/): For developers tasked with embedding communication solutions into apps and platforms, finding the right SMS API provider is a necessity. The right partner can mean the difference between seamless engagement and frustrating misfires.
- [Bulk SMS API for Developers: How It Works](https://flowroute.com/blog/bulk-sms-api-for-developers-how-it-works/): Efficient customer communication is a key differentiator, and SMS continues to outperform email and push notifications for speed and engagement. With open rates consistently hovering around 98%, SMS has become the go-to channel for delivering time-sensitive updates, appointment reminders, and critical notifications. But scaling those capabilities without adding infrastructure or overhead? That’s where developers step in.
- [A Quick Guide to SMS Pricing and Its Impact on Your Business](https://flowroute.com/blog/sms-pricing-and-its-impact-on-your-business/): SMS text messages continue to be one of the most immediate and effective tools for customer engagement, powering everything from appointment reminders and two-factor authentication to feedback surveys and marketing campaigns.
- [What Is SIP Signaling? Understanding the Role of Call Signaling in Modern Telephony](https://flowroute.com/blog/signaling-and-media-how-sip-makes-phone-calls-happen/): If you’ve ever spent time developing a VoIP application or integrating a SIP trunk into your stack, you’ve likely encountered the phrase SIP signaling. At a glance, the term might sound like telecom jargon, but it’s the backbone of how internet-based calls work. Whether you’re building a contact center application, embedding voice into your SaaS platform, or configuring a PBX for hybrid teams, understanding SIP signaling is essential.
- [The ROI of Personalization: Custom CPaaS Solutions Explained](https://flowroute.com/blog/the-roi-of-personalization-custom-cpaas-solutions-explained/): That’s where custom CPaaS solutions prove their value. These developer-centric platforms allow teams to create personalized communications that align with unique business workflows, support fluctuating communication needs, and integrate tightly with customer-facing applications. The result is streamlined operations, improved customer engagement, and a measurable return on investment.
- [How Innovative CPaaS Solutions Set the Tone for Business Services](https://flowroute.com/blog/how-innovative-cpaas-solutions-set-the-tone-for-business-services/): Recent industry insights highlight the rapid adoption of CPaaS solutions. Gartner research indicates that by 2028, 90% of global businesses will utilize CPaaS to enhance customer experience and engagement, a significant rise from 50% in 2023. ​
- [A Guide for Selecting SIP Trunking Providers](https://flowroute.com/blog/a-guide-for-selecting-a-sip-trunking-providers/): For example, when an inbound carrier fails due to a regional issue, some providers rely on human intervention or long repair windows. Others, built with redundancy in mind, can reroute calls instantly to backup networks without needing customer action. This level of resiliency, especially in mission-critical environments like healthcare or financial services, is what separates commodity SIP trunking providers from enterprise-grade platforms.
- [SIP Trunking for Developers: Scalable and Seamless Business Communication](https://flowroute.com/blog/sip-trunking-for-developers-scalable-and-seamless-business-communication/): Organizations need simple and cost-effective technologies to seamlessly scale their communications. SIP trunking offers a flexible, reliable, and unified communication solution. A resilient cloud-based communication platform can deliver the consistent voice and messaging service companies need. Developers can easily implement these solutions, enhancing the organization's systems with seamless communication.
- [Understanding CPaaS Technology: Revolutionizing Business Communication](https://flowroute.com/blog/understanding-cpaas-technology-revolutionizing-business-communication/): CPaaS technology (Communications Platform as a Service) has emerged as the backbone of business communications, providing organizations with cloud-based platforms that unify voice, messaging, and real-time communication tools. The market is expected to grow to $62.54 billion before 2030. By embedding communication APIs into existing applications, businesses gain complete control over their communications infrastructure—optimizing customer engagement, improving internal messaging, and enabling real-time collaboration across multiple platforms.
- [Are Free SMS APIs Worth It?](https://flowroute.com/blog/are-free-sms-apis-worth-it/): Text messaging is a powerful tool for businesses, enabling seamless communication with customers and clients. Free SMS API solutions might seem appealing at first glance, but they often come with strings attached. Limited functionality, unreliable delivery, and security vulnerabilities can quickly turn a cost-saving decision into a business risk.
- [The Competitive Edge of Customizable CPaaS Solutions](https://flowroute.com/blog/the-competitive-edge-of-customizable-cpaas-solutions/): Businesses are increasingly seeking agile and scalable communication solutions to enhance customer engagement and streamline operations. The top contender is Communication Platform as a Service (CPaaS) solutions. Notably, a global customer experience study revealed that nearly 70% of participating companies have adopted or plan to adopt CPaaS in 2024, with an additional 17.6% evaluating its potential for 2025.
- [Top 5 Voice API Integration Strategies for Modern Business](https://flowroute.com/blog/top-5-voice-api-integration-strategies-for-modern-business/): Seamless and efficient communication is a fundamental pillar of business success. Whether it's optimizing customer interactions, streamlining internal workflows, or integrating real-time voice capabilities into existing platforms, businesses need reliable, scalable solutions that adapt to their evolving needs.
- [5 Ways SIP Trunking Enhances Communication Reliability](https://flowroute.com/blog/5-ways-sip-trunking-enhances-communication-reliability/): Maintaining seamless and reliable communication channels is critical for businesses in any industry. Session Initiation Protocol (SIP) trunking, a technology that enables Voice over Internet Protocol (VoIP) calls, has become a cornerstone for businesses seeking robust, scalable, and cost-effective communication solutions. 
- [Next-Generation CPaaS Solutions: 7 Ways to Drive Growth](https://flowroute.com/blog/next-generation-cpaas-solutions-7-ways-to-drive-growth/): The Communications Platform as a Service (CPaaS) market has experienced significant growth, driven by the increasing demand for integrated communication solutions. Global retail spending through conversational commerce channels is projected to surge to $43 billion, highlighting the expanding role of CPaaS in facilitating seamless interactions.
- [3 Recommendations for Integrating Programmable APIs](https://flowroute.com/blog/3-recommendations-for-integrating-programmable-apis/): Programmable APIs are game-changers that can transform how you connect with customers and manage internal operations. Communications Platform as a Service (CPaaS) is a cornerstone for businesses aiming to enhance their communication systems through advanced voice capabilities. This technology is critical for developers and IT leaders seeking to seamlessly incorporate voice functionalities into existing applications or to develop new, innovative communication solutions.
- [What Are Mission-Critical Voice Applications for Business?](https://flowroute.com/blog/what-are-mission-critical-voice-applications-for-business/): Despite the proliferation of digital channels, voice communication continues to play a pivotal role in building trust and fostering strong relationships. High quality voice calling is essential for enhancing user engagement and efficiency in communication, as it conveys empathy and sincerity, important elements for establishing trust with clients and colleagues.
- [8 Ways CPaaS is Revolutionizing Contact Center Communications](https://flowroute.com/blog/8-ways-cpaas-is-revolutionizing-contact-center-communications/): Today, businesses face a growing demand for modern communication tools that are flexible, scalable, and capable of meeting dynamic customer needs. As organizations strive to improve customer interactions, they turn to Communications Platform as a Service (CPaaS) to revolutionize their contact center communications.
- [Scaling Your Communication Strategy: Flexible CPaaS Solutions](https://flowroute.com/blog/scaling-your-communication-strategy-flexible-cpaas-solutions/): Modern businesses demand scalability to meet employee needs, satisfy customers, and remain competitive. With so many communication requirements, how do you find a solution that adapts as quickly as your organization does? CPaaS solutions offer the agility of APIs, enabling you to integrate voice, messaging, and data into your existing applications without the overhead of traditional systems.
- [Transforming Customer Engagement with CPaaS Technology](https://flowroute.com/blog/transforming-customer-engagement-with-cpaas-technology/): Communications Platform as a Service (CPaaS) is reshaping how businesses connect with their staff and customers. Modern enterprises seek adaptable communication strategies that meet evolving customer expectations. CPaaS technology enables companies to integrate real-time voice, messaging, and video into applications without the complexity of traditional systems. Developers and IT leaders can craft tailor-made solutions, ensuring businesses stay ahead in customer engagement.
- [The Value of Custom Voice Assistant APIs for Modern Businesses](https://flowroute.com/blog/the-value-of-custom-voice-assistant-apis-for-modern-businesses/): Custom voice assistant APIs offer a powerful solution for seamlessly integrating voice technology into applications. For developers and IT leaders, leveraging APIs simplifies the addition of voice and SMS capabilities, enabling businesses to modernize their communication strategies quickly and efficiently.
- [Flowroute Named a Finalist for the 2024 Fierce Network Innovation Awards](https://flowroute.com/blog/flowroute-named-a-finalist-for-the-2024-fierce-network-innovation-awards/): We are thrilled to announce that Flowroute has been recognized as a finalist for the 2024 Fierce Network Innovation Awards, a prestigious program celebrating cutting-edge technology, innovation, and advancements in the telecommunications and networking industry. This recognition underscores our ongoing commitment to delivering leading-edge solutions that empower businesses to connect, communicate, and innovate.
- [Resilient APIs: Best Practices for Voice Integration](https://flowroute.com/blog/resilient-apis-best-practices-for-voice-integration/): Voice API integration offers a seamless entry point for adding voice capabilities into applications, allowing developers to embed features like call handling, recording, and Interactive Voice Response (IVR) with just a few lines of code. Integration provides a powerful toolset for enhancing business communication strategies. For developers and IT leaders, this means quick implementation, scalability, and the potential for significant returns on investment by meeting modern business needs.
- [CPaaS Integration: Best Practices for Seamless Implementation](https://flowroute.com/blog/cpaas-integration-best-practices-for-seamless-implementation/): CPaaS integration is all about letting companies build real-time communication features into their applications without hassle. Integrating this technology provides a powerful tool for adding voice, messaging, and video capabilities straight into your apps without needing to start from scratch.
- [Voice to Video: Comprehensive CPaaS Solutions for Business](https://flowroute.com/blog/voice-to-video-comprehensive-cpaas-solutions-for-business/): Comprehensive CPaaS solutions have transformed the way businesses approach communication, enabling organizations to seamlessly integrate various communication channels within their applications.
- [Building Voice Solutions: The Power of Programmable Voice APIs](https://flowroute.com/blog/building-voice-solutions-the-power-of-programmable-voice-apis/): For developers and IT leaders, integrating programmable voice APIs has become a strategic imperative to deliver personalized customer experiences, automate routine tasks, and maintain a competitive edge.
- [Streamlining Workflows: 5 Intelligent Programmable Voice Features](https://flowroute.com/blog/streamlining-workflows-5-intelligent-programmable-voice-features/): For today’s companies, efficiency is key. Businesses of all sizes are constantly seeking ways to streamline their workflows and improve communication with customers and team members alike. One powerful solution is the use of intelligent programmable voice features. 
- [Seamless Integration: Harnessing the Power of SMS API for Modern Developers](https://flowroute.com/blog/seamless-integration-harnessing-the-power-of-sms-api-for-modern-developers/): Effective communication is paramount for businesses striving to meet customer expectations. While traditional voice services remain essential, there's an undeniable shift towards more immediate, personal interactions. Enter SMS—a communication powerhouse that's revolutionizing how businesses connect with their audience. Recent studies show that  91% of customers want to receive text messages from businesses, and 90% respond to a text within 30 minutes.
- [Empowering Developers with Telephony API Solutions](https://flowroute.com/blog/empowering-developers-with-telephony-api-solutions/): Telephony API solutions are changing how businesses connect with customers by leveraging cloud communications. This modern approach offers developers programmatic access to essential voice and messaging features, enabling the creation of innovative and efficient communication solutions that
- [5 Ways Programmable Voice is Reshaping Customer Engagement](https://flowroute.com/blog/5-ways-programmable-voice-is-reshaping-customer-engagement/): In today's digital-first world, businesses are continually seeking innovative ways to connect with their audience. Programmable voice is a powerful tool that transforms how companies interact with customers across various touchpoints. By leveraging advanced APIs and cloud communications, organizations can create tailored voice experiences that enhance engagement and drive loyalty.
- [Automating Communication: 10 Innovative Use Cases for SMS APIs](https://flowroute.com/blog/automating-communication-10-innovative-use-cases-for-sms-apis/): Automated communication in business is significant, especially as U.S. SMS marketing rockets past $5 billion in value. Efficiency and immediacy aren't just expected but demanded. SMS APIs serve as the backbone of streamlined, effective communication. From automated appointment reminders and real-time customer support to order and delivery updates, the potential use cases are myriad and span across various business verticals.
- [Cost-Efficiency and ROI: The Case for Enterprise CPaaS Solutions](https://flowroute.com/blog/cost-efficiency-and-roi-the-case-for-enterprise-cpaas-solutions/): The adoption of enterprise CPaaS solutions continues to accelerate as organizations recognize its potential for driving cost-efficiency and delivering substantial returns on investment. This article delves into the financial benefits of CPaaS, exploring how this innovative approach to communication infrastructure can revolutionize enterprise interactions while yielding tangible economic advantages.
- [From Startup to Enterprise: Leveraging Scalable Developer APIs](https://flowroute.com/blog/from-startup-to-enterprise-leveraging-scalable-developer-apis/): Whether you are developing a communication system for a startup or an enterprise, scalable developer APIs from a cloud-based communications partner can deliver an adaptable solution. According to Infosecurity Magazine, API calls make up over 80% of internet traffic. APIs are a popular tool for implementing services like voice and text messaging into software systems. They offer rapid integration and can be configured in a few lines of code.
- [Scaling Communication Infrastructure with Voice API Technology](https://flowroute.com/blog/scaling-communication-infrastructure-with-voice-api-technology/): Growing businesses depend on reliable and scalable communication solutions. You can build and implement mission-critical voice applications with a powerful voice API that enhances business communication.
- [Custom Voice Solutions: The Role of Voice API for Developers](https://flowroute.com/blog/custom-voice-solutions-the-role-of-voice-api-for-developers/): In today's rapidly evolving digital landscape, the power of voice communication remains a cornerstone of business operations. As companies have discovered, convenient and personalized solutions are vital to growing the company, generating leads, and maintaining customers. However, the way companies leverage this essential tool has undergone a significant transformation. Voice APIs are at the forefront of this change, offering developers unprecedented opportunities to enhance and streamline communication systems.
- [5 Practical Ways to Future-Proof Your Business with VoIP Integration](https://flowroute.com/blog/5-practical-ways-to-future-proof-your-business-with-voip-integration/): Discover 5 practical ways for Future-Proofing Your Business with VoIP Integration. Enhance efficiency, scalability, and communication today!
- [The Role of CPaaS in Digital Transformation Strategies](https://flowroute.com/blog/the-role-of-cpaas-in-digital-transformation-strategies/): Cloud communication platforms are transforming how businesses connect and collaborate. These systems use the cloud to handle voice, video, messaging, and more, making them more efficient and cost-effective.
- [Safeguarding Voice Applications: API Security for Developers](https://flowroute.com/blog/safeguarding-voice-applications-api-security-for-developers/): API security for developers is crucial in today's interconnected world. Ensuring that your APIs are secure from attacks can protect sensitive data and maintain the integrity of your applications.
- [Lessons from CrowdStrike: What’s Your Redundancy Plan?](https://flowroute.com/blog/lessons-from-crowdstrike-whats-your-redundancy-plan/): As globally reported, on July 19, 2024, a CrowdStrike security update didn’t go as planned. What should have been a standard software update few would notice ended up causing chaos, affecting roughly 8.5 million Microsoft Windows users. Airlines, hospitals, emergency call centers, banks, and other businesses all had one thing in common: a blue error screen that for some, still persists days later. 
- [Optimizing Efficiency with APIs for Voice and Messaging](https://flowroute.com/blog/optimizing-efficiency-with-apis-for-voice-and-messaging/): These days, it’s all about efficiencies, operating smarter, maximizing resources, and simplifying workflows. Finding the right API for voice and messaging is a good start, but it can feel like searching for a needle in a haystack, especially with so many options available. Whether you're a developer looking to add communication features to an app or an IT leader aiming to modernize business communications, there are a few key attributes you need to look out for if you want the ultimate efficiencies.
- [SMS Activation: Boost Local Customer Engagement and Keep Your Business Competitive](https://flowroute.com/blog/sms-activation-boost-local-customer-engagement-and-keep-your-business-competitive/): This habit can propel your company or client's SMS communication strategy, helping it stand out with personalized messaging. SMS activation provides tools to help your client or business successfully send text messages to users.
- [What Is CNAM and How Can It Work for Your Business?](https://flowroute.com/blog/what-is-cnam-and-how-can-it-work-for-your-business/): What is CNAM? CNAM stands for caller ID name and is a service that allows businesses to create a name that shows up on the recipient's caller ID to improve recognition and prevent missed calls and opportunities. 
- [Beginner’s Guide to Comparing CPaaS vs CCaaS Communication Services](https://flowroute.com/blog/beginners-guide-to-comparing-cpaas-vs-ccaas-communication-services/): When comparing CPaaS vs CCaaS, it's crucial to understand the different needs these solutions serve. CPaaS (Communications Platform as a Service) is ideal for developers who want to add communication features like SMS, voice, and video to their apps. It's customizable and integrates well with existing systems. On the other hand, CCaaS (Contact Center as a Service) is designed for handling customer interactions across multiple channels, offering features like intelligent routing and analytics. Knowing these distinctions can help developers and IT managers choose the right tool for their business needs.
- [CPaaS Vendor Spotlight: Innovations Shaping the Industry](https://flowroute.com/blog/cpaas-vendor-spotlight-innovations-shaping-the-industry/): A CPaaS vendor offers a cloud-based platform that streamlines real-time communication features like voice, video, and messaging into your existing applications. With CPaaS technology, there is no need to build backend infrastructure from scratch—just plug and play with APIs and SDKs, a dream for developers.
- [5 Key Differences Between CPaaS and CCaaS: Everything You Need to Know](https://flowroute.com/blog/5-key-differences-between-cpaas-and-ccaas-everything-you-need-to-know/): To achieve success, modern businesses must strike a balance between internal operations and customer satisfaction. As cloud-based communication solutions continue to evolve to meet these needs, two significant models stand out: Communications Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS). Both models cater specifically to modernizing business communications, but they serve distinct purposes and offer different benefits. Here's a quick overview:
- [SMS API for Developers: How to Get Started](https://flowroute.com/blog/sms-api-for-developers-how-to-get-started/): An SMS API for developers allows you to deliver a text messaging solution to your business or client. A CPaaS provider specializing in communication applications can offer an API that you tailor to your business or client's needs. However, it's critical to consider the SMS API provider and the benefits and features they offer to deliver a seamless solution.
- [The Developer’s Toolkit: Exploring Programmable Voice API](https://flowroute.com/blog/the-developers-toolkit-exploring-programmable-voice-api/): Connecting over voice isn’t just about making a phone call; it’s about creating experiences that are more engaging, flexible, and integrated with the applications we use every day. This is where a programmable voice API comes into play. It offers a powerful way for developers and IT leaders to embed advanced voice communication features directly into their applications or systems.
- [10 Essential Features and Benefits of CPaaS Solutions](https://flowroute.com/blog/10-essential-features-and-benefits-of-cpaas-solutions/): Discover the key features and benefits of CPaaS solutions, including cost efficiency and enhanced customer engagement, in our comprehensive guide.
- [Programmable SIP: What You Need to Know When Getting Started](https://flowroute.com/blog/programmable-sip-what-you-need-to-know-when-getting-started/): In today's fast-paced business environment, consumers prefer to communicate with local organizations using text, chat, and voice options. It's critical to offer users the communication channels they prefer for business growth. While a multifaceted approach is valuable, many consumers still prefer voice calling to resolve issues and get solutions quickly.
- [How CPaaS Leaders Are Redefining Business Communication](https://flowroute.com/blog/how-cpaas-leaders-are-redefining-business-communication/): Explore how CPaaS leaders are transforming business communication with scalable, secure, and developer-friendly solutions. Dive into our comprehensive guide today.
- [The Role of CPaaS Companies in Successful Communication](https://flowroute.com/blog/the-role-of-cpaas-companies-in-successful-communication/): Organizations of every size are partnering with CPaaS companies to enhance their communication capabilities. Cloud-based communication services deliver unified solutions for messaging, voice, video, and data transmission. The rising demand for flexibility and scalability to serve remote and distributed workforces has driven growth in cloud-based solutions like CPaaS (Communication Platform as a Service).
- [How SMS APIs Enhance Your Business Communications and the Customer Experience](https://flowroute.com/blog/how-sms-apis-enhance-your-business-communications-and-the-customer-experience/): Adopting text messaging to communicate with customers and send automated texts in bulk can improve your organization's capabilities and customer service. Text messaging offers exceptional open rates, with 98% of consumers reading text messages from businesses within minutes, according to Business.com. Consumers appreciate the convenience of sending and receiving text messages with the organizations they trust.
- [Innovation at Your Fingertips: The Power of CPaaS Solutions](https://flowroute.com/blog/innovation-at-your-fingertips-the-power-of-cpaas-solutions/): Businesses of all sizes are looking to unify their communications in a scalable, reliable, and flexible solution. CPaaS solutions allow organizations to unify their communications over the Internet. They can provide calling, messaging, video conferencing, and faxing services to the business while enabling developers to implement communication features in systems using simple API integrations. 
- [How to Integrate Voice Seamlessly with Voice API for Developers](https://flowroute.com/blog/how-to-integrate-voice-seamlessly-with-voice-api-for-developers/): Communication remains a top priority for most industries. While businesses benefit from an omnichannel approach to communicating, voice calling is still a preferred method among demographics. According to CMS Wire, 42% of consumers prefer to call a business to resolve issues. 
- [Enhancing Connectivity: Exploring SIP Trunking for Developers](https://flowroute.com/blog/enhancing-connectivity-exploring-sip-trunking-for-developers/): Successful businesses deliver convenient and responsive customer service. An omnichannel approach to communication provides customers with options, allowing them to choose the mode of communication that suits their preferences. 
- [Unlocking Business Potential: A Closer Look at Direct Inward Dialing](https://flowroute.com/blog/unlocking-business-potential-a-closer-look-at-direct-inward-dialing/): When a customer calls your client or business, providing a seamless and personalized experience is critical. According to Forbes, 71% of consumers value a personal connection when interacting with a business. 
- [Seamless Recovery: Enhancing Business Continuity for Voice Resilience](https://flowroute.com/blog/seamless-recovery-enhancing-business-continuity-for-voice-resilience/): Business continuity is critical to modern businesses. Ensuring that business runs smoothly at all times requires a resilient voice solution to ensure seamless voice service for communication and collaboration. 
- [Resilience in Uncertain Times: The Importance of Business Continuity Planning](https://flowroute.com/blog/resilience-in-uncertain-times-the-importance-of-business-continuity-planning/): During a disruption or disaster, businesses that are not prepared may struggle to continue operations and maintain productivity. According to Business.com, disasters claim 4 out of 10 small businesses and put another 25% at risk of closure within the year. A business continuity plan can help businesses of any size minimize the risk of failure after an emergency or outage.
- [Drive Business Growth Through Compliant Texting Practices, The Fast Mode](https://flowroute.com/blog/drive-business-growth-through-compliant-texting-practices-the-fast-mode/): In a world inundated with notifications vying for attention, SMS emerges as a standout communication medium for businesses, boasting unparalleled open and response rates compared to email. However, as its potency grows, adherence to a complex web of regulations becomes paramount. The evolution of business texting, from traditional long codes to pricey short codes and now to the more accessible 10DLC (10-digit long code), signifies a shift towards cost-efficiency without compromising on messaging volume. 10DLC not only balances the need for high throughput messaging but also prioritizes consumer protection from spam, offering businesses a controlled yet efficient channel. Integrating 10DLC empowers companies to optimize operations, fortify customer relationships, and navigate regulatory landscapes while ensuring messages resonate and comply with carrier standards. Non-compliance risks message blocks, fines, and customer loss. Yet, beyond regulatory benefits, 10DLC embodies trust and fosters personal connections with customers, enhancing brand loyalty. The human touch of SMS, amplified by 10DLC's reliability, forges lasting bonds, underscoring the significance of clear, compliant, and compelling communication in the dynamic realm of business texting.
- [Business Continuity: 5 Strategies to Ensure Uninterrupted Operations](https://flowroute.com/blog/business-continuity-5-strategies-to-ensure-uninterrupted-operations/): Disruptions in business can force your organization or client to close its onsite processes and cause temporary interruptions in operations. Preparing for these disruptions with a business continuity strategy is critical in ensuring productivity is not impacted and operations can continue at a normal capacity. According to a study in Forbes, over 8 out of 10 businesses have experienced unplanned downtime in the last three years.
- [Inbound DIDs: Everything You Need To Know](https://flowroute.com/blog/inbound-dids-everything-you-need-to-know/): Prioritizing the customer experience by making it smooth and convenient has become essential in the modern business landscape. According to McKinsey, digital natives like Netflix and Amazon have raised the bar in customer satisfaction with on-demand, tailored approaches to the customer experience. 
- [Understanding SMS Marketing Pricing: How to Maximize Your Budget](https://flowroute.com/blog/understanding-sms-marketing-pricing-how-to-maximize-your-budget/): Improving your lead acquisition and customer experience requires a communication method that offers reliable delivery and high engagement. Data from marketing studies indicate that text messaging boasts an open rate of 98% and an impressive click-through rate of 45%. 
- [How to Scale Voice Services with an Expansive Numbers API](https://flowroute.com/blog/scale-voice-services-with-flowroutes-expansive-numbers-api/): Reliable and scalable voice services coupled with the right phone number are critical to a successful business. While consumers prefer messaging when they are at work, on lunch break, or commuting on public transportation, a survey featured in PR Newswire found that consumers still prefer voice calling when driving or at home.
- [Tips To Protect Business Texting & Navigate 10DLC Compliance, CloudTweaks](https://flowroute.com/blog/tips-to-protect-business-texting-navigate-10dlc-compliance-cloudtweaks/): Discover the importance of 10DLC regulations in business texting! Learn how compliance safeguards messaging, improves delivery rates, and enhances customer relationships. Read More to delve deeper.
- [Revolutionizing Business Communication: Exploring the Benefits of Messaging APIs for Enterprises](https://flowroute.com/blog/benefits-of-messaging-apis-for-enterprises/): Businesses of all sizes use APIs, with a study in CIO recording the average international organization using over 15,500 APIs in their operations. An API lets an organization connect with third-party software and systems like website backends, databases, and cloud-based communication solutions. A messaging API allows your company or client to integrate SMS and MMS messaging into their systems and applications.
- [Uninterrupted Communication: How Voice Resiliency Is Vital to Business Success](https://flowroute.com/blog/how-voice-resiliency-is-vital-to-business-success/): Professional companies require business continuity to ensure long-term success. After a disaster, 40% of small businesses fail, and another quarter fail within one year, according to a report by Forbes. In addition to having a plan for employees, assets, and operations, communications are critical to maintaining operations and successfully navigating a disaster.
- [SMS API: How Can Your Business Benefit From Text Messaging Solutions?](https://flowroute.com/blog/the-benefits-of-an-sms-api-to-send-and-receive-business-text-messages/): Text messaging is a fast and convenient method of keeping in touch. Businesses of every size leverage messaging using an SMS API to communicate with customers and users effectively. A survey in Forbes found that more than 90% of consumers want local businesses to offer voice and text options for communication. Nearly 75% of those surveyed said they find supporting businesses that use text messaging easier. 
- [Voice SIP: How Reliable Voice Calling Solutions Can Impact Your Business](https://flowroute.com/blog/why-businesses-need-reliable-voice-calling-solutions/): For decades, voice calling has been the primary way businesses interact with their employees and customers. While modern businesses still rely on voice calling, the capabilities have evolved, making cloud-based voice SIP a mainstream option for calling. Remote office environments are commonplace and require VoIP service to ensure a seamless connection between distributed workforces.
- [Ensuring Uninterrupted Business Operations: The Vital Role of Business Continuity](https://flowroute.com/blog/the-vital-role-of-business-continuity/): Emergencies can interrupt normal business practices, and being prepared can mean the difference between a company that thrives or fails during uncertainty. Businesses of every size should prepare for disaster with a business continuity plan to ensure operations continue. A study from Business.com found that 4 out of 10 small businesses fail after a disaster, and another quarter of those that reopen will fail within 24 months of the disaster. If your client or business wants to prepare for the next emergency, accessible and resilient communications are essential to your strategy.
- [Top 9 Communication Software Features for Small Businesses](https://flowroute.com/blog/top-9-communication-software-features-for-small-businesses/): With the prevalence of virtual and hybrid office arrangements, and digital natives moving into the workforce, modern consumers and small business employees prefer diverse communication channels. As consumers demand more options to contact businesses through communication channels like chat, text, voice, and social media, they also expect faster response times. According to Forbes, nearly 1/5 of consumers will pay more to get immediate service and extended availability.
- [Is VoIP a Reliable Solution for Business Communication?](https://flowroute.com/blog/is-voip-a-reliable-solution-for-business-communication/): VoIP can offer mobility, scalability, and reliability at a low cost if your business or client is switching from a traditional phone carrier. Minimal on-site infrastructure is required; the service works with most existing telephony devices and a stable internet connection. VoIP’s numerous advantages have led many businesses to adopt the communication service for their phones. 
- [Top 6 Uses of a Communication API](https://flowroute.com/blog/top-6-uses-of-a-communication-api/): Communication APIs have become essential for businesses seeking to modernize customer engagement across every channel.
- [6 Things to Know About Business Voice Resiliency in 2023](https://flowroute.com/blog/6-things-to-know-about-business-voice-resiliency-in-2023/): With so many business communications options, voice is still relevant, even essential, for many organizations. Voice technology has evolved to digital via the Internet, posing unique challenges to business continuity should service be interrupted or halted. Failover and redundancy are typically built in for outbound calls and inbound calls to toll-free numbers, but inbound DID numbers have been vulnerable to carrier outages that can take weeks to recover. Fortunately, there is one patented technology filling the gap, providing true voice resiliency for inbound DID calls.
- [What Is Remote Call Forwarding? How It Works and Best Practices for Effective Implementation](https://flowroute.com/blog/what-is-remote-call-forwarding/): Consumers have numerous options to contact a company in the modern day. When customers call a business, they are looking for a fast response and resolution to their problem. In a study featured in Forbes, consumers were willing to pay nearly 20% more to get immediate service and appreciate brands that value their time. They are more likely to work with businesses that provide a faster response.
- [What Is the Purpose of Investing in Business Messaging Platforms?](https://flowroute.com/blog/business-messaging-platforms/): Business messaging platforms are a popular solution for organizations to communicate internally and with customers. SMS is a more user-friendly and personal way of reaching out to coworkers and clientele. According to a study on Business.com, SMS offers open rates as high as 99%. A messaging system can help your client or company improve its engagement with users and provide more options to keep in touch with the organization.
- [Phone Systems and Business Continuity: What Are the Impacts?](https://flowroute.com/blog/phone-systems-and-business-continuity/): Companies typically have a business continuity plan to prepare for an emergency that may prevent employees from coming to the office and using the usual on-site systems and devices. Outages are a costly emergency. According to a study by BigPanda, organizations on the smaller end, with 1,000 to 2,500 employees, can expect to lose $1,850 per minute due to a system outage. In addition to ensuring your client or company's IT systems are ready for an outage or emergency, preparing a business continuity plan for the company's phone systems is critical.
- [Why Inbound Telephone Calls Are Still Vital to Your Business](https://flowroute.com/blog/why-inbound-telephone-calls-are-still-vital-to-your-business/): While there are likely various ways people can reach your business, inbound phone calls are often of a critical nature. A carrier outage can prevent callers from connecting when they need it most, yet many organizations have little to no voice redundancy. This podcast discusses why ensuring these calls get through is so important and how you can easily and quickly ensure business continuity through voice redundancy with Flowroute’s patented HyperNetwork.
- [Routing Inbound Calls Based on DID Numbers](https://flowroute.com/blog/routing-inbound-calls-based-on-did-numbers/): Today, businesses with multiple inbound phones often implement an automated response or extension system to ensure calls can reach their recipient. This works well, but when callers reach a complex interactive voice response or auto-attendant system, it can make them more likely to hang up and call another business—one that might offer a faster response from a live representative. 
- [How Does Business Continuity Work With VoIP?](https://flowroute.com/blog/how-does-business-continuity-work-with-voip/): Downtime can be incredibly costly for businesses. A recent study from BigPanda indicates that businesses with 1,000 to 2,500 employees can expect to pay an average of $1,850 per minute for downtime. While this amount can be less for smaller companies, often the impact is more significant, and the risks of downtime are higher. There is a considerable risk if your client or business is not prepared to minimize downtime with a reliable business continuity plan. Cloud-based phone systems like VoIP offer inherent advantages, and when you choose the right partner, they can offer peerless business continuity.
- [Network Redundancy vs. Network Diversity](https://flowroute.com/blog/network-redundancy-vs-network-diversity/): Downtime and outages are something every company strives to avoid. They are costly and can negatively affect the future of the business. According to SolarWinds, an outage can cost a small business from $137 to $437 per minute and grow exponentially to around $9,000 for large businesses. However, small businesses are more likely to experience downtime and are less likely to recover from a major loss. As a developer, it is critical to implement communications solutions that ensure adequate reliability for your business or client.
- [9 Ways to Use Voice APIs in Your Development Projects](https://flowroute.com/blog/ways-to-use-voice-apis/): Businesses of every size use APIs to facilitate communication between two pieces of software. In a 2022 State of API Report, Postman found that nearly 9 out of 10 respondents agree that investments in API will either stay the same or increase over the next year. Voice APIs are a popular way to add voice calling to a system or software solution with powerful microservices to enhance business communications.
- [What Is Number Porting and What Are Its Advantages for Your Business?](https://flowroute.com/blog/what-is-number-porting-and-what-are-its-advantages-for-your-business/): While businesses rely on various technologies to connect with associates and clients, most still rely on a phone number to communicate. In a survey, Metrigy found that nearly 4 out of 10 customers prefer to call the company to speak with a representative. When your client or business leaves a traditional PSTN carrier for a Voice over Internet Protocol (VoIP) or Unified Communications as a Service (UCaaS) solution, they can port their old phone numbers to the new carrier or platform.
- [How Can Insurance Companies Use an MMS API for Their Business?](https://flowroute.com/blog/how-can-insurance-companies-use-an-mms-api-for-their-business/): The insurance industry is finding new ways to connect with clients. Text messaging is one way to improve an insurance company's communication strategy. It can provide better client engagement by increasing trust in the company's communications and increasing convenience for policyholders. SMS/MMS provides remarkable open rates, with as many as 98% of recipients opening text messages. MMS provides the advantage of sending and receiving text and media. For insurance companies, this can mean more visual and interesting advertisements and more convenient ways for customers to send photos, videos, and documents to support their claims.
- [11 Ways to Use SMS for Business Communication](https://flowroute.com/blog/11-ways-to-use-sms-for-business-communication/): In today's fast-paced business environment, reaching customers anytime, anywhere is critical for staying ahead of the competition. For this reason, SMS for business communications has become an essential component for developers to integrate into their company or clients' applications. By doing so, developers expand the applications' capabilities while offering a wider range of services to end users.
- [Understanding 10DLC (In Human Terms)](https://flowroute.com/blog/understanding-10dlc-in-human-terms/): If you're developing an application to integrate SMS or MMS into your company or client's communication stack, there are more decisions to make than simply which messaging platform you'll use to help facilitate that integration. The carrier-level service used to actually send the messages is another important factor to consider. One of the options at your disposal is the 10-digit long code, or 10DLC. 
- [What Is Two-Factor Authentication (2FA), and How Can You Use it for Your Business?](https://flowroute.com/blog/what-is-two-factor-authentication-2fa-and-how-can-you-use-it-for-your-business/): With cybersecurity attacks on the rise, it's important that any business with online functionality take steps to protect itself and its users from those with malicious intent. One of the most common, and practical, ways of protecting a user's account is with two-factor authentication. As the name implies, this means that the user will be required to take two steps to log in, at least on devices they haven't logged in from before.
- [MMS API: How Can You Use It for Your Business?](https://flowroute.com/blog/mms-api-how-can-you-use-it-for-your-business/): As businesses seek to contact customers in the most dependable way, many are turning to SMS and MMS messaging. These forms of communication have significantly higher open rates than other ways of sending messages: 83% for SMS versus 20% for email. The average response time is a mere 90 seconds.  When building out a unified communications platform for your company or client, it makes sense to consider MMS messaging as an option.
- [What’s the True Cost of Adding Messaging to Your App?](https://flowroute.com/blog/whats-the-true-cost-of-adding-messaging-to-your-app/): The rise of messaging apps has transformed the way that people communicate, both personally and professionally. In recent years, messaging apps have become the most popular type of mobile app, with billions of users worldwide. This has made messaging a critical channel for businesses and organizations looking to engage with their customers and clients. 
- [What is a Messaging API, and What Can it Do?](https://flowroute.com/blog/what-is-a-messaging-api-and-what-can-it-do/): A messaging API is a way for businesses and organizations to communicate with their customers through mobile messaging protocols such as SMS or MMS. This type of API allows companies to automate and manage their messaging interactions in a more efficient way, enabling them to reach a wider audience and improve customer engagement. With an open rate of 98%, SMS messaging is a highly effective communication method.
- [Questions to Consider as You Look to Scale Your Programmable Voice Solution](https://flowroute.com/blog/questions-to-consider-as-you-look-to-scale-your-programmable-voice-solution/): Organizations can benefit from the scalability of cloud-based voice communications as they look to grow their business. According to UC Today, nearly 20% of the companies surveyed adopted unified cloud-based voice services during or before 2020. A programmable voice solution can provide scalability in the cloud if you ask the right questions and find an ideal cloud-based communication provider. 
- [How to Use APIs to Create Customized Business Solutions](https://flowroute.com/blog/how-to-use-apis-to-create-customized-business-solutions/): Organizations of all types and sizes depend on APIs or application program interfaces to access collaborative tools, such as cloud software. Surveys show that nearly 70% of organizations have adopted third-party APIs for their software development. APIs allow service and software providers to share their software without releasing the source code. They allow the software to remain proprietary but provide a client counterpart to access a service or function of the software through a web server or application using the API.
- [A Guide for Voice API for Developers](https://flowroute.com/blog/a-guide-for-voice-api-for-developers/): Integration of telephony services into computer programs is taking off. Research firm 360 Research Reports released a forecast for the industry that predicts a growth rate of 18% per year from 2020-2026. With many companies now offering a voice API for developers, integrating voice technology in the development process has become much more manageable.
- [Are There Any Good Free SMS APIs?](https://flowroute.com/blog/are-there-any-good-free-sms-apis/): Text messaging is an ideal way to reach customers with marketing campaigns, making it a desirable option for organizations of every size. On average, text messages are opened and read 98% of the time, allowing a business to build a relationship with consumers. It is also cost-efficient and convenient. An SMS API is a time-efficient and inexpensive option for integrating text messaging into an organization's app or CRM. If you are trying to stretch your budget, you may wonder, "are there any good free SMS APIs?"
- [Programmable Voice 101 – Learn Everything You Need To Know](https://flowroute.com/blog/programmable-voice-101-learn-everything-you-need-to-know/): While consumers communicate with businesses using a range of channels,  studies show consumers still prefer calling a business and speaking to a live representative. However, consumers are reluctant to answer calls from an unknown caller and meticulously screen calls due to the prevalence of robo-callers. 
- [Essential Considerations When Migrating To a Cloud-Based Communications Platform](https://flowroute.com/blog/essential-considerations-when-migrating-to-a-cloud-based-communications-platform/): Migrating your organization's communications to the cloud can be a complex process. Cloud-based communications offer numerous benefits to a company and its users, including scalability, efficiency, and flexibility. Cloud adoption is rapidly growing, with end users spending more than $400 billion on the public cloud in 2021. We can expect migrations to rise in 2022 and beyond, with the demand for mobility driven by hybrid and remote employees.
- [Build vs. Buy: Essential Considerations When Choosing To Build or Buy an API To Integrate SMS into an App](https://flowroute.com/blog/build-vs-buy-essential-considerations-when-choosing-to-build-or-buy-an-api-to-integrate-sms-into-an-app/): If you are a CIO or developer, you have two options when your company or client asks you to investigate integrating text messaging into its app. Will you buy an SMS/MMS API or develop one from scratch? Companies in every industry are seeking solutions to incorporate text messaging into their marketing strategy or daily operations. SMS has proven advantageous to numerous companies, offering a more personal, efficient, and trackable means to communicate with users.
- [Cloud Communication Migration Pitfalls to Avoid](https://flowroute.com/blog/cloud-communication-migration-pitfalls-to-avoid/): Organizations are finding value in migrating to the cloud for improved efficiency and flexibility. Deloitte found that leaders in the IT space planned to move 41% of their workload to the cloud in 2021. A trend that began in 2020 as remote work became more commonplace. Organizations are moving their IT infrastructure to public and private clouds, but transitioning from in-house to cloud-based systems can be complex.
- [How to Find the Right Managed Service Provider for Your Business](https://flowroute.com/blog/how-to-find-the-right-managed-service-provider-for-your-business/): In our ever-evolving distributed work ecosystem, more organizations see the value of cloud-based communications and enterprise collaboration tools. These solutions empower businesses and their teams with flexible, reliable, high-quality communications without hardware disruptions or complicated contracts that often accompany legacy telecom providers. When an organization decides to move from on-prem to cloud-based communications or even change existing cloud solutions to a different provider, the decision process can seem daunting. The good news is that managed service providers (MSPs) can coordinate these transitions and streamline communications infrastructure management.  
- [The Importance of Knowing Your Customer: Tips for Managed Service Providers](https://flowroute.com/blog/the-importance-of-knowing-your-customer-tips-for-managed-service-providers/): Customers are often a north star for businesses. Understanding customer personas and preferences help companies set effective strategies that drive loyalty and long-term business growth. However, there's another side to why it's essential to know your customers. 
- [BCM One acquires the assets of Flowroute from Intrado Corporation](https://flowroute.com/blog/bcm-one-acquires-the-assets-of-flowroute-from-intrado-corporation/): Last month, BCM One, a provider of NextGen Communications and managed services for IT leaders and resellers, announced it acquired the assets of Flowroute from Intrado Corporation. 
- [Insurers Can Leverage SIP Trunking to Bolster Customer Trust](https://flowroute.com/blog/insurers-can-leverage-sip-trunking-to-bolster-customer-trust/): Insurance companies and agents are often on the frontline when it comes to helping people and businesses respond to a crisis. This has been exemplified numerous times throughout the pandemic, where insurers are the first onsite or on the phone with a customer to address issues like claims for pandemic-related damages. However, before a crisis presents itself, it's imperative that insurance companies first earn a customer's trust. 
- [Moving to the Cloud? Select the Best Communications Configuration for your Industry](https://flowroute.com/blog/moving-to-the-cloud-select-the-best-communications-configuration-for-your-industry/): In today's business ecosystem, agility is no longer an additive, it's a requirement for long-term success. 
- [Modernize Your Enterprise Communications With a Cloud-based Carrier](https://flowroute.com/blog/modernize-your-enterprise-communications-with-a-cloud-based-carrier/): Modern organizations depend on reliable and high-quality communication services to conduct everyday business. As customer preferences change and external forces can drive significant market shifts in an instant, today’s businesses seek communications solutions that they can scale and adapt as needed. 
- [Enterprise Cloud Communications Predictions for 2022](https://flowroute.com/blog/enterprise-cloud-communications-predictions-for-2022/): This article is condensed and originally appeared on VMblog.
- [The Benefits of Self-Service Telecom Models](https://flowroute.com/blog/the-benefits-of-self-service-telecom-models/): Intuitive. On-demand. Personalized. These descriptors are being used more and more to illustrate "the ideal customer experience (CX)." And a growing number of organizations are turning to their enterprise technologies and communication offerings to facilitate these cohesive environments.
- [Combat IT Silos with Cloud-based Telecom Solutions](https://flowroute.com/blog/combat-it-silos-with-cloud-based-telecom-solutions/): This article is condensed and originally appeared on TechDecisions.
- [Telecom Fraud: Tips to Protect Communications](https://flowroute.com/blog/telecom-fraud-tips-to-protect-communications/): Each November, we’re reminded of the global efforts to protect against telecom fraud during International Fraud Awareness Week. As a refresher, telecom fraud includes any activity designed to abuse and gain an advantage over telecom companies, businesses and individuals by using deceptive or fraudulent practices. It is important to revisit the topic of telecom fraud and continue raising awareness around ways to fight fraudsters. Outlined below are five common types of telecom fraud.
- [Eliminate Information Silos with Hosted Telecom](https://flowroute.com/blog/eliminate-information-silos-with-hosted-telecom/): This article is condensed and originally appeared on Credit Union Business Magazine.
- [SIP Trunking: Optimizing Communications for the Hybrid Workforce](https://flowroute.com/blog/sip-trunking-optimizing-communications-for-the-hybrid-workforce/): The hybrid work model is here to stay. Research from WeWork on the hybrid workforce reflected that 79 percent of C-Suite employees surveyed plan to let their employees split their time between corporate offices and remote working. The same survey noted that employees prioritized a hybrid work option so much that 75 percent would give up at least one benefit to have the freedom to choose their own work environment.
- [How Hosted Telecom Helps Businesses Do Away With IT Silos](https://flowroute.com/blog/how-hosted-telecom-helps-businesses-do-away-with-it-silos/): This article is condensed and originally appeared on Telecom Ramblings.
- [What businesses can do to disrupt IT silos](https://flowroute.com/blog/what-businesses-can-do-to-disrupt-it-silos/): This article is condensed and originally appeared on BetaNews.
- [Improve the Customer Experience by Connecting IT Silos](https://flowroute.com/blog/improve-the-customer-experience-by-connecting-it-silos/): This article is condensed and originally appeared on CloudTweaks.
- [Bridging Communication Silos in Today’s Distributed Workforce](https://flowroute.com/blog/bridging-communication-silos-in-todays-distributed-workforce/): This article is condensed and originally appeared on The Fast Mode.
- [How IT Silos Are Creating a Fragmented Customer Experience](https://flowroute.com/blog/how-it-silos-are-creating-a-fragmented-customer-experience/): This article is condensed and originally appeared on VMblog.com.
- [How Tackling IT Silos Can Improve Healthcare Operations](https://flowroute.com/blog/how-tackling-it-silos-can-improve-healthcare-operations/): This article is condensed and originally appeared on HealthTech.
- [Flowroute & STIR/SHAKEN](https://flowroute.com/blog/flowroute-stir-shaken/): Nearly every person with a phone has received more robocalls in recent years. In 2020, 45.8 billion robocalls were placed nationwide. In December 2020 alone, there were 3.9 billion robocalls placed in total—equating to almost 125 million robocalls placed every day, 39 percent of which were scams.
- [How Hosted Telecom Eliminates Communication Silos](https://flowroute.com/blog/how-hosted-telecom-eliminates-communication-silos/): This article is condensed and originally appeared on Hospitality Technology.
- [Flowroute Customer Review Spotlight](https://flowroute.com/blog/flowroute-customer-review-spotlight/): Customer preferences are changing, and solutions that offer immediacy, accessibility and customization are highly valued. Not only can these capabilities improve user experience, but they can also influence brand loyalty. Further, customers want options when it comes to contacting businesses and receiving support. Therefore, it is important for a company’s customer service model to evolve alongside customers’ changing preferences and modern communication technologies.
- [Enterprise SIP Trunking: A Guide to Phone Numbers](https://flowroute.com/blog/enterprise-sip-trunking-a-guide-to-phone-numbers/): In a recent blog post, we outlined how more enterprises are turning to technologies like SIP trunking that offer flexible deployments of voice communications to modernize IT investments and grow. We also shared a brief overview of the key benefits of SIP trunking, including scalability, a local presence, flexibility, improved security, and cost savings.
- [E911 in the Hybrid Workforce](https://flowroute.com/blog/e911-in-the-hybrid-workforce/): As enterprises solidify their hybrid workplace strategies, they also must consider employee preferences for flexibility and the physical environment they create for their teams. According to Edelman’s 2021 Work Trend Index survey, 73% of employees want flexible remote work options to stay, and 66% of business leaders say they are already considering redesigning their office spaces for hybrid work.
- [The Role of Customer Support in Successful Enterprise Communications](https://flowroute.com/blog/the-role-of-customer-support-in-successful-enterprise-communications/): As the hybrid workforce becomes more prevalent, businesses are learning to adapt their services while remaining connected to their customers and continuing to provide support from a distance.
- [What APIs Could Provide to the Telecom Industry](https://flowroute.com/blog/what-apis-could-provide-to-the-telecom-industry/): This article is condensed and originally appeared on the The New Stack.
- [The Evolution of Cloud PBX](https://flowroute.com/blog/the-evolution-of-cloud-pbx/): Modern telecom is easy to take for granted in our era of fast-paced communication. Today, calling capabilities are more seamless, scalable and flexible than ever before. But that wasn’t always the case. Let’s walk through a brief history of how Private Branch Exchange (PBX) systems evolved and how these systems have influenced the telecom landscape.
- [How Partnering With A Quality Voice Carrier Gives MSPs A Competitive Edge](https://flowroute.com/blog/how-partnering-with-a-quality-voice-carrier-gives-msps-a-competitive-edge/): This article is condensed and originally appeared on MSP Insights.
- [A Brief History of Telephony](https://flowroute.com/blog/a-brief-history-of-telephony/): The world of telephony has evolved considerably since its inception. Through the years, telecommunications have evolved to meet the changing demands of the business world. Telephony devices, systems and services have come a long way since the invention of the first telephone in 1876, and many of those early technologies became the foundation of the communication systems used today. Pioneering inventors and technological innovation have forged the path for telephony advancement. This post provides a historical overview of the origins of modern telephony.
- [Voice Calling is a Non-Negotiable Business Communication Tool](https://flowroute.com/blog/voice-calling-is-a-non-negotiable-business-communication-tool/): This article is condensed and originally appeared on the Telecom Ramblings Website.
- [Flowroute’s Net Promoter Score and Commitment to Customer Success](https://flowroute.com/blog/flowroutes-net-promoter-score-and-commitment-to-customer-success/): The customer experience is critical to the long-term success of every company because it drives ongoing business and reflects customer perception of a brand or service. Collecting customer experience data can help companies determine what is working well with its products, services and internal processes, and what areas might need to be improved or changed.
- [Support Business Evolution with SIP Trunking](https://flowroute.com/blog/support-business-evolution-with-sip-trunking/): As the business world continues to embrace remote operations, companies are reconsidering how to power their telecom to best support a restructured workforce. The current business ecosystem is ushering in a new era of connectivity needs that depend on reliable and agile communications technologies. Through these changes, companies are looking for more control over their telecom resources to scale and adapt whenever needed.
- [Telecom APIs: A Key IT Tool to Scale Services and Improve Customer Experiences](https://flowroute.com/blog/telecom-apis-a-key-it-tool-to-scale-services-and-improve-customer-experiences/): This article is condensed and originally appeared on the Network Computing Website.
- [Level Up Marketing with Telecom APIs in 2021](https://flowroute.com/blog/level-up-marketing-with-telecom-apis-in-2021/): This article is condensed and originally appeared on the AIThority Website.
- [A Guide to 10DLC & Important Updates to Know](https://flowroute.com/blog/a-guide-to-10dlc-important-updates-to-know/): Businesses have increasingly turned to texting as a way to interact with their customers. They have adopted the “Application-to-Person” (A2P) messaging approach to send messages in bulk from 10DLC phone numbers to consumers around the U.S.
- [Unlocking Communications Potential with Telecom APIs](https://flowroute.com/blog/unlocking-communications-potential-with-telecom-apis/): This article is condensed and originally appeared on The Fastmode Website.
- [Tapping the Business Potential of Telecom APIs](https://flowroute.com/blog/tapping-the-business-potential-of-telecom-apis/): This article is condensed and originally appeared on the No Jitter Website
- [Telecom APIs Power the Modern Business](https://flowroute.com/blog/telecom-apis-power-the-modern-business/): This article is condensed and originally appeared on the VMBlog Website
- [The Business Benefits of Telecom APIs](https://flowroute.com/blog/the-business-benefits-of-telecom-apis/): This article is condensed and originally appeared on the Telecom Ramblings Website
- [The Advantages of a 100% Cloud-based Carrier](https://flowroute.com/blog/the-advantages-of-a-100-cloud-based-carrier/): At Flowroute, we’ve found success in taking a business approach that varies from traditional telecom carriers, but embraces the modern communication needs of enterprises and communication service providers (CSPs). Our unique perspective to the communications space is what drove us to become one of the first 100% cloud-based carriers in the telecom market.
- [Magnify Telecom Control with the BYOC Model](https://flowroute.com/blog/magnify-telecom-control-with-the-byoc-model/): This article is condensed and originally appeared on the ITProPortal Website
- [What is Direct Media Delivery and Why Does Flowroute Use it?](https://flowroute.com/blog/what-is-direct-media-delivery-and-why-does-flowroute-use-it/): At Flowroute, we prioritize being able to deliver superior call quality and reliability at a fraction of the cost. How do we do it? Direct Media Delivery (DMD). This approach allows us to offer on-demand capacity rather than limiting the number of simultaneous calls that can be made on a Flowroute account.
- [Report: Building a Stronger Future Through Modern Telecom, Deloitte’s 2021 Telecom Industry Outlook](https://flowroute.com/blog/report-building-a-stronger-future-through-modern-telecom-deloittes-2021-telecom-industry-outlook/): As businesses regroup from the economic impact of this past year, they have the opportunity to revisit traditional processes and adapt to evolving landscapes to come back stronger than ever. Deloitte’s 2021 Telecommunications Industry Outlook, authored by Kevin Westcott, Deloitte’s US Tech, Media, and Telecom leader, outlines three key strategies that can help companies bounce back from the effects of the global crisis and reinforce their businesses for the road ahead. Following these strategies will allow enterprises to continue their recovery and emerge as market leaders as a result.
- [Tips For MSPs To Protect Their Customer Relationships](https://flowroute.com/blog/tips-for-msps-to-protect-their-customer-relationships/): This article is condensed and originally appeared on the MSP Insights Website
- [Utilizing SMS and MMS to Enhance the Customer Experience](https://flowroute.com/blog/utilizing-sms-and-mms-to-enhance-the-customer-experience/): Texting has emerged as a front runner in modern customer communications. Many businesses are embracing this communication channel due to its ability to deliver on immediacy and significant ROI on customer engagement investments.
- [How to Strengthen Customer Retention and Loyalty](https://flowroute.com/blog/how-to-strengthen-customer-retention-and-loyalty/): This article is condensed and originally appeared on the Telecom Reseller Website.
- [How CSPs Can Safeguard Customer Loyalty](https://flowroute.com/blog/how-csps-can-safeguard-customer-loyalty/): This article is condensed and originally appeared on the ITProPortal Website.
- [Avoid Customer, CSP Separations and Boost Customer Loyalty](https://flowroute.com/blog/avoid-customer-csp-separations-and-boost-customer-loyalty/): This article is condensed and originally appeared on the VMBlog Website.
- [Understanding Why Customers Separate from CSPs](https://flowroute.com/blog/understanding-why-customers-separate-from-csps/): This article is condensed and originally appeared on the UC Today website.
- [Getting to Know Flowroute APIs](https://flowroute.com/blog/getting-to-know-flowroute-apis/): Customization is the key to getting the most out of your telephony resources. Through Application Programming Interfaces (APIs), businesses can tweak and tailor telephony offerings in order to better meet their customers’ needs.
- [What’s in Store for Cloud-based Telecoms in 2021?](https://flowroute.com/blog/whats-in-store-for-cloud-based-telecoms-in-2021/): This article is condensed and originally appeared on The Fast Mode website.
- [Is It Time to BYOC (Be or Bring Your Own Carrier)?](https://flowroute.com/blog/is-it-time-to-byoc-be-or-bring-your-own-carrier/): This article is condensed and originally appeared on ContactCenterPipeline.com.
- [The Future of Cloud-based Telecom in 2021](https://flowroute.com/blog/the-future-of-cloud-based-telecom-in-2021/): In 2020, companies around the world had to rethink their operational processes and expand their library of cloud-based tools to support a sudden spike in remote and hybrid workers. Despite the start of a new year, there is still much that will remain the same. For many organizations, they will still be managing a remote workforce and identifying opportunities to maximize their new or updated IT and cloud investments.
- [Tips for Communication Service Providers to Mitigate Customer Separations](https://flowroute.com/blog/tips-for-communication-service-providers-to-mitigate-customer-separations/): This article is condensed and originally appeared on Beta News.com.
- [How BYOC Telecom Model Can Improve Guest Engagement, Experience](https://flowroute.com/blog/how-byoc-telecom-model-can-improve-guest-engagement-experience/): This article is condensed and originally appeared on HotelManagement.net.com.
- [Best Practices for Phone Number Porting](https://flowroute.com/blog/best-practices-for-phone-number-porting/): As the pandemic has emphasized the need for businesses to remain flexible, number porting can be a tremendous asset. Businesses who need to support remote workforces, change locations or switch to VoIP need an efficient porting toolkit to accomplish their goals.
- [Take Control of Telecom by Being Your Own Carrier](https://flowroute.com/blog/take-control-of-telecom-by-being-your-own-carrier/): This article is condensed and originally appeared on CloudTweaks.com.
- [Reflecting on 2020 and the Cloud Telecom Trends Predicted for the Year](https://flowroute.com/blog/reflecting-on-2020-and-the-cloud-telecom-trends-predicted-for-the-year/): The past year has proven to be different than anyone could have anticipated with the onset of the novel coronavirus and the resulting impacts that have continued to influence industries around the world.
- [Customers Choose Flowroute as Top SIP Trunk Provider for a Third Year](https://flowroute.com/blog/customers-choose-flowroute-as-top-sip-trunk-provider-for-a-third-year/): EMG surveyed more than 4,000 IT managers and asked them to evaluate 29 SIP Trunk Providers based on 12 Customer Satisfaction Measurements:
- [STIR/SHAKEN and Recent Updates from the FCC](https://flowroute.com/blog/stir-shaken-and-recent-updates-from-the-fcc/): While technology continues to improve and sustain our connections to others, it is not without occasional challenges or intrusions. For many businesses, robocalls can be an annoying and potentially invasive aspect of modern telecom if the entity becomes the target of spam or fraud. Unfortunately, these spam calls have run rampant in recent years. In 2020 alone there have been 38.2 billion.
- [How the Hospitality Industry Can Benefit from Messaging Services](https://flowroute.com/blog/how-the-hospitality-industry-can-benefit-from-messaging-services/): As people make plans for future travel in 2021, it is important that hospitality groups explore ways to engage with consumers and make them feel safe. The COVID-19 pandemic has accelerated moves toward online reservations, curb-side pickup and online ordering. In order to adjust to these shifts in the industry, businesses must consider moving IT and communications services to the cloud. Outlined below are tips for hotels and restaurants to consider as they partner with their IT teams and carriers to integrate messaging tools that support contactless communications and reservations.
- [Understanding the Threat: Telecom Fraud](https://flowroute.com/blog/understanding-the-threat-telecom-fraud/): For one week every November, we’re reminded of the global efforts to protect against telecom fraud. During International Fraud Awareness Week, which takes place from November 15 – 21, it is important to revisit the topic of telecom fraud and continue raising awareness around ways to fight fraudsters.
- [Boost Control of Telecom by Being Your Own Carrier](https://flowroute.com/blog/boost-control-of-telecom-by-being-your-own-carrier/): This article is condensed and originally appeared in the Telecom Ramblings.
- [What to Do After Migrating Your Contact Center to the Cloud](https://flowroute.com/blog/what-to-do-after-migrating-your-contact-center-to-the-cloud/): This article is condensed and originally appeared in the Contact Center Pipeline.
- [Increasing telecom control: Breaking down the BYOC model for enterprise deployments](https://flowroute.com/blog/increasing-telecom-control-breaking-down-the-byoc-model-for-enterprise-deployments/): This article is condensed and originally appeared in BetaNews.
- [Take Control of Your Telecom and BYOC (Be Your Own Carrier)](https://flowroute.com/blog/take-control-of-your-telecom-and-byoc-be-your-own-carrier/): This article is condensed and originally appeared in VMblog.
- [Leveraging MSPs to Boost Cloud-Telecom Services](https://flowroute.com/blog/leveraging-msps-to-boost-cloud-telecom-services/): Like many industries, the managed service and channel provider landscape has shifted considerably this year. As companies around the world continue to adopt remote operations at lightning speed, many have turned to Managed Service Providers (MSPs) for assistance. The current economic and workplace conditions have reinforced the need for MSPs and the critical IT services they deliver. The post below outlines the role MSPs play in helping businesses adapt to new challenges.
- [Avoiding Common Pitfalls Leading to Customer, CSP Separations](https://flowroute.com/blog/avoiding-common-pitfalls-leading-to-customer-csp-separations/): There are many unique and situational reasons businesses might choose to leave their Communication Service Provider (CSP). Knowing what commonly leads to these separations can help a CSP ensure they are retaining their customers and delivering services that are most important to them.
- [Debunking Common Questions Hindering Adoption of Cloud-Based Telecoms](https://flowroute.com/blog/debunking-common-questions-hindering-adoption-of-cloud-based-telecoms/): This article is condensed and originally appeared in The Fast Mode.
- [Debunking Common Myths of Cloud-based Telecom](https://flowroute.com/blog/debunking-common-myths-of-cloud-based-telecom/): This article is condensed and originally appeared in HealthTech.
- [Detecting Call Center Fraud with Advanced Signaling](https://flowroute.com/blog/detecting-call-center-fraud-with-advanced-signaling/): Call Center fraud can have drastic impacts on the business the call center supports, as well as the customers who engage with the call center and share their data. Additionally, despite enhanced security measures, call center fraud is on the rise. In this post we will dive into a few best practices to help mitigate fraud risks through better understanding telecom capabilities.
- [Understanding Common Misconceptions and Historical Pitfalls About Cloud Telecom](https://flowroute.com/blog/understanding-common-misconceptions-and-historical-pitfalls-about-cloud-telecom/): This article is condensed and originally appeared in Telecom Ramblings.
- [You Moved Your IT To The Cloud, Now What?](https://flowroute.com/blog/you-moved-your-it-to-the-cloud-now-what/): This article is condensed and originally appeared in MSP Insights.
- [Myth-Busting Concerns Around Cloud-Based Telecom](https://flowroute.com/blog/myth-busting-concerns-around-cloud-based-telecom/): This article is condensed and originally appeared in FEI.
- [Four VoIP Solutions for Channel Providers](https://flowroute.com/blog/four-voip-solutions-for-channel-providers/): With a plethora of IT and enterprise collaboration options available, it can be challenging to know what tools will help you enhance your communications offerings. As you continue to explore tools that can help your enterprise customers scale their recent cloud investments, it is important to gain an understanding of some of the essential VoIP telecom solutions that can differentiate your services and set customers up for success.
- [Debunking Five Common Myths about Cloud-Based Telecom](https://flowroute.com/blog/debunking-five-common-myths-about-cloud-based-telecom/): This article is condensed and originally appeared in iTWire.
- [6 Best practices to ensure SIP trunk security](https://flowroute.com/blog/6-best-practices-to-ensure-sip-trunk-security/): SIP trunking is a trusted technology that is growing in popularity among enterprises and channel partners. According to a new global survey of 40,000 IT managers by Eastern Management Group (EMG), SIP traffic is projected to grow 25 percent by 2024.
- [Making the Move from PRI to SIP Trunking?](https://flowroute.com/blog/making-the-move-from-pri-to-sip-trunking/): There is clear trend in that businesses are moving away from primary rate interface (PRI) and towards internet protocol, which includes leveraging session initiation protocol (SIP) trunking as a key communications solution for business connections.
- [Podcast: Flowroute APIs help resellers offer unique experiences, cut costs](https://flowroute.com/blog/podcast-flowroute-apis-help-resellers-offer-unique-experiences-cut-costs/): For the link to the podcast recording, please visit Cloud Communications Alliance as well as Telecom Reseller.
- [Choosing Between SIP Registration and Host-Based Routing](https://flowroute.com/blog/choosing-between-sip-registration-and-host-based-routing/): As SIP trunking becomes an ever more popular choice for businesses that are transitioning to cloud-based communications tools, it’s important to understand your options for routing inbound calls based on your network configuration.
- [How to Better Embrace the Cloud Post IT Migration](https://flowroute.com/blog/how-to-better-embrace-the-cloud-post-it-migration/): This article is condensed and originally appeared in Telecom Reseller.
- [Navigating Operations After Migrating to the Cloud](https://flowroute.com/blog/navigating-operations-after-migrating-to-the-cloud/): This article is condensed and originally appeared in Integration Developer News.
- [The Intersection of Firewalls and SIP Trunking Explained](https://flowroute.com/blog/the-intersection-of-firewalls-and-sip-trunking-explained/): As more businesses transition to cloud-based tools during the global shift to remote work, it’s become all the more important for these tools to provide the same reliability and effectiveness as their more traditional counterparts.
- [Where to Turn if You Need Support on Messaging](https://flowroute.com/blog/where-to-turn-if-you-need-support-on-messaging/): In a world where the majority of individuals keep their phones within arm’s reach, getting in touch with customers is easier than ever. With a variety of ways to contact customers on their mobile phones (i.e. texting, email, social media, calling, etc.), understanding customers’ communication preferences can help businesses determine how they should contact their customers to improve the efficiency of campaigns.
- [Is Messaging Right for Your Business?](https://flowroute.com/blog/is-messaging-right-for-your-business/): Today, it is estimated more than five billion people around the world have a mobile device, and over half of those devices are smartphones. Further, some of the most frequently used features on smartphones are text messaging apps. According to a recent report, on average, consumers send four times as many text messages than emails every day. Businesses that can effectively take advantage of the opportunity to connect with their customers via their mobile phones will increase the likelihood of engagement.
- [Scaling Telecom APIs to Offer Messaging to Customers](https://flowroute.com/blog/scaling-telecom-apis-to-offer-messaging-to-customers/): CSPs often receive tens of thousands of port orders, which requires them to purchase phone numbers in bulk and then look up new rates for those phone numbers. This time-consuming process simply isn’t scalable without automation through APIs.
- [So, You’ve Migrated IT to the Cloud. Now What?](https://flowroute.com/blog/so-youve-migrated-it-to-the-cloud-now-what/): This article is condensed and originally appeared in VMblog.
- [How CSPs Can Leverage Messaging to Boost Services](https://flowroute.com/blog/how-csps-can-leverage-messaging-to-boost-services/): The benefits of embedding real time communications features into business and consumer applications are becoming increasingly widespread. People prefer the ease of click-to-call from within a web experience, social media site or business application to connect with a brand rather than searching for and dialing a number and sitting in a queue.
- [Responding to Customer Demand with Deeper Customizations of WebRTC](https://flowroute.com/blog/responding-to-customer-demand-with-deeper-customizations-of-webrtc/): This article is condensed and originally appeared in VMblog.
- [Podcast: Flowroute helps with navigating the common pain points of cloud migration](https://flowroute.com/blog/podcast-flowroute-helps-with-navigating-the-common-pain-points-of-cloud-migration/): For the link to the podcast recording, please visit Telecom Reseller

## Pages
- [Become a Partner](https://flowroute.com/become-a-partner/): Flowroute's Dealer Program is built for businesses and developers who want complete autonomy over how they deliver, manage, and monetize VoIP services. Dealers purchase voice and messaging at wholesale metered rates and operate entirely under their own brand, owning every part of the customer relationship, from pricing to support.
- [Homepage 2025](https://flowroute.com/): Flowroute is a self-service, 100% cloud-based SIP organization specializing in contact centers, CPaaS, and everything they need to run mission-critical voice applications.
- [Pricing Details](https://flowroute.com/pricing-details/): Payment options that fit your precise needs-without all the red tape and cost.
- [Webinar](https://flowroute.com/resources/webinar/): New to Flowroute? Get started with Flowroute the right way.
- [fastTRACK MSPs](https://flowroute.com/fasttrack-msps/): fastTRACK is an exclusive pathway for Flowroute managed service providers to rapidly scale and succeed with Flowroute SIP trunking solutions. Flowroute provides guided support, resources, and streamlined processes.
- [BCM One Customer Care Portal](https://flowroute.com/customercareportal/): Questions?  Email billing@flowroute.com or call 855-356-9768
- [Getting Started with CPaaS: A Comprehensive Guide](https://flowroute.com/resources/getting-started-with-cpaas-a-comprehensive-guide/): Ready why organizations highly recommend Flowroute and trust their business-critical voice applications with us.
- [Canada Accessibility](https://flowroute.com/canada-accessibility/): Flowroute welcomes your feedback on any accessibility barriers that you may have encountered or your feedback on the manner in which Flowroute is implementing its Accessibility Plan. The Regulatory Compliance Team is responsible for receiving feedback.
- [Media Room](https://flowroute.com/media-insights/): Media Insights
- [A Beginner’s Guide to SIP Trunking](https://flowroute.com/resources/ebook-a-beginners-guide-to-sip-trunking/): Get the eBook
- [The Complete Guide to Business Texting](https://flowroute.com/resources/ebook-complete-guide-to-business-texting/): Ready why organizations highly recommend Flowroute and trust their business-critical voice applications with us.
- [The Complete Guide to Communications Resilience and Business Continuity](https://flowroute.com/resources/ebook-communications-resilience-and-business-continuity/): Get the eBook
- [Business Voice in 2024: Everything You Need to Know](https://flowroute.com/resources/ebook-business-voice-everything-you-need-to-know/): Get the eBook
- [Communication APIs: The Definitive Guide for Developers](https://flowroute.com/resources/ebook-communication-apis-guide-for-developers/): Ready why organizations highly recommend Flowroute and trust their business-critical voice applications with us.
- [CPaaS](https://flowroute.com/cpaas/): A platform as a service (PaaS) is a platform that allows developers to build, run, and manage applications without having to implement and maintain the underlying hardware, software, and infrastructure-which is all hosted by the PaaS provider. PaaS enables developers to deploy faster, with less domain-specific knowledge required and far less infrastructure overhead costs.
- [E-books & White Papers](https://flowroute.com/resources/knowledge-library/e-books-white-papers/): E-books & White Papers
- [Tip Sheets – Voice Continuity](https://flowroute.com/resources/tip-sheets-voice-continuity/): Download a free Tip Sheet to learn more about Voice Continuity Complete this form to access the Tip Sheet.
- [Tip Sheets – Business Voice Resiliency](https://flowroute.com/resources/tip-sheets-business-voice-resiliency/): Download a free Tip Sheet to learn more about Business Voice Resiliency Complete this form to access the Tip Sheet.
- [Product Info](https://flowroute.com/resources/product-info/): Product Info Flowroute Platform Data Sheet Download now Flowroute Hypernetwork Data Sheet Download now
- [eBook DID Redundancy and HyperNetwork](https://flowroute.com/resources/ebook-did-redundancy-and-hypernetwork/): Ready why organizations highly recommend Flowroute and trust their business-critical voice applications with us.
- [Contact Us](https://flowroute.com/contact-us/)
- [Contact Sales](https://flowroute.com/contact-sales/)
- [G2 Reviews](https://flowroute.com/g2-reviews/)
- [Flowroute Videos](https://flowroute.com/flowroute-videos/)
- [Flowroute 10DLC](https://flowroute.com/flowroute-10dlc/)
- [Messaging Rates](https://flowroute.com/messaging-rates/): TCR Costs include a $4.00 fee for Brand Registration and Verification (charged each time the Brand detail needs to be verified), and a one-time $15.00 Campaign vetting fee (per new campaign) will also apply. Rejected or Resubmitted Campaigns will be subject to the Campaign vetting fee each time.
- [Resources](https://flowroute.com/resources/)
- [Company Overview](https://flowroute.com/company-overview/)
- [Products](https://flowroute.com/products/)
- [International Local Inbound Rates](https://flowroute.com/international-local-inbound-rates/)
- [Innovations in cloud communications are changing the telecom industry.](https://flowroute.com/frost-sullivan-award-gated/): Flowroute has been awarded the 2016 Frost & Sullivan Enabling Technology Leadership Award. This award is given for technology leadership and best-in-class performance in three key areas: understanding demand, nurturing the brand, and differentiating from the competition.
- [Toll-fraud is an imminent threat – Learn how to keep your business safe.](https://flowroute.com/7-steps-for-sip-security/): Here’s a peek at what companies have already learned:
- [Faxing](https://flowroute.com/faxing/)
- [Managed service providers](https://flowroute.com/managed-service-providers/)
- [Communication Service Providers](https://flowroute.com/communication-service-providers/)
- [Enterprise / SMB](https://flowroute.com/enterprise/)
- [MMS](https://flowroute.com/mms/)
- [Why Flowroute](https://flowroute.com/why-flowroute/): 
- [SIP Trunking for Call Centers](https://flowroute.com/callcenters/)
- [Sitemap](https://flowroute.com/sitemap/)
- [On-demand Scaling](https://flowroute.com/instant-scaling/)
- [Speedy Issue Resolution](https://flowroute.com/speedy-resolution/)
- [Automated Onboarding](https://flowroute.com/onboarding/)
- [Blog](https://flowroute.com/blog/)
- [Flowroute HyperNetwork™](https://flowroute.com/hypernetwork/): Get Started Today
- [Voice](https://flowroute.com/voice/)
- [SMS](https://flowroute.com/sms/)
- [APIs & Docs](https://flowroute.com/api-docs/): http://developer.flowroute.com
- [Appointment Reminders](https://flowroute.com/appointment-reminders/): Appointment reminders are proven to reduce no-shows at medical offices by 80% or more. 
- [IP Messaging](https://flowroute.com/ip-messaging/): With IP messaging developers are given the tools to simplify the integration of SMS into their applications and services in ways never before possible.
- [Case Study](https://flowroute.com/case-studies/): Are you looking to simplify the way you integrate calling and messaging capabilities into your in apps and cloud services? Learn more about how developers are delivering unique user experiences with Flowroute.
- [SMS for your Communications Solution](https://flowroute.com/sms-for-your-communications-solution/): Texting is a powerful and important way for your customers to communicate with you, yet 86% of businesses are not utilizing this critical media. Consumers have embraced the convenience of SMS as a means of interacting with businesses without having their time co-opted by calling or chatting with a contact center. SMS gives businesses a means to proactively engage with customers and impact customer satisfaction in ways other inbound communication methods simply can’t.
- [Messaging API](https://flowroute.com/messaging-api/): Flowroute offers a powerful Messaging API for organizations that want to create applications or services that incorporate text messaging. Our Messaging API includes an API for SMS texting and MMS texting so you can provide users with dynamic, on-demand access to important information like appointment reminders, alerts, or customer service updates using text and multimedia capabilities.
- [VoIP Developers](https://flowroute.com/voip-developers/): VoIP Developers are bringing calling and messaging capabilities to apps and services in ways that have never been done before. By harnessing the power of VoIP, or Voice over Internet Protocol, through the Flowroute manage portal, VoIP developers now have direct access to telecom resources that have previously been out of reach. Rather than letting the development of custom telecom tools delay the creation of new applications, services or company growth, VoIP developers now have Flowroute to provide advanced telecom resources for developers, by developers.
- [Communications API](https://flowroute.com/communications-api/): Flowroute’s Communications API offers enterprises and developers the ability to unify their calling and messaging capabilities through one provider, one number, and one API.
- [Telecom API](https://flowroute.com/telecom-api/): Not only is the Telecom API market revolutionizing the way we access telecom resources it is giving developers access to customizable calling and messaging resources in a completely new way. With the ability to seamlessly integrate high quality, unified voice and SMS capabilities into applications and services through an API - the speed of innovation is rapidly increasing.
- [SMS API](https://flowroute.com/sms-api/): Flowroute's powerful Messaging API enhances your applications and services with modern text messaging capabilities. Using our developer-friendly API, you can create dynamic, on-demand text messaging solutions, enabling your customers to receive important alerts and reminders for appointments, emergencies, customer service updates, and more through convenient SMS messages.
- [Press releases](https://flowroute.com/press-releases/)
- [In the news](https://flowroute.com/in-the-news/)
- [Voice Calling API](https://flowroute.com/voice-calling-api/): If you’ve been searching for a way to extend your business phone system’s power, Flowroute provides powerful voice calling apps that can provide you with more flexibility, whether you are in your office or out in the field. Automated voice calling is one of the more recent scientific and technological developments for customer contact and communications. This viable technology has shown significantly better results in the areas of:
- [Phone Call API](https://flowroute.com/phone-call-api/): How can businesses benefit from integrating a Phone Call API into their communications solution? Our sophisticated voice API enables businesses to build communications platforms with a broad range of telephony services and solutions. Whether you want to link your back-end architecture to your existing apps, or CRM (customer relationship management) system, our phone number API app can stand up to the challenge every time.
- [SIP Service Providers](https://flowroute.com/sip-service-providers/): If you have recently considered switching your company’s current telephone service to a VoIP platform, then you are ready to implement SIP trunking. It’s important that you find an SIP service provider that is the right fit for your business. For years, Flowroute has been an industry leader in VoIP service and SIP trunking. Our company can provide you with the added functionality of being able to make phone calls globally, including E911 service, and toll-free numbers. Plus, its portability provides you with the ideal solution to facilitate all of your company’s data, IP, and voice needs all in a single, cost-effective package; tailored to your business. We take pride in our customized packages, to ensure that all your communication requirements are met under one roof.
- [Outbound Calling](https://flowroute.com/outbound-calling/): In offline and online business, a call center is usually defined as a centralized facility or office that has been equipped to handle large volumes of customer phone traffic. All communication with existing and new customers is usually handled in this fashion, while the facility itself houses a large number of CSR’s or customer service representatives. Whether it is inbound calling or outbound calling, the customer call center now plays a significant role in most company operations, regardless of their industry niche. However, traditional communication systems back-fire, leading to lost calls and call drops. And that is why VoIP offers a chance to lower costs and get better quality service for call centers.
- [Local Phone Numbers](https://flowroute.com/local-phone-numbers/): One of the quickest ways to turn callers into business customers today is with an IP-PBX or VoIP phone system that is equipped with local numbers. These are categorized as secondary numbers, and are connected to your primary numbers that are hosted through your PBX phone system. They are also known as virtual numbers, and are programmed so that phone calls are forwarded to a cell phone number, extension line, or a VoIP service.
- [International calling](https://flowroute.com/international-calling/): VoIP (Voice Over Internet Protocol) is rapidly becoming the preferred phone technology for businesses that do a lot of international calling. Its ever-growing popularity is driven by how convenient it is to place phone calls over the internet, rather than using the PSTN (Public Switched Telephone Network), traditional phone system. Although the same dialing format that you use on your landline is required when using VoIP to make an international call, the biggest difference is the cost-effectiveness that the IP-based format provides. And, that is the main reason most of the small to large businesses are switching from traditional modes of communication and adapting new technology.
- [FreeSWITCH SIP Trunking](https://flowroute.com/freeswitch-sip-trunking/): FreeSWITCH is an open-source, scalable telephony cross-platform; designed to interconnect and route widely used communication protocols through the use of audio, text, video, and just about any other form of media. It filled the void that proprietary commercial solutions left in the early 2000’s. FreeSWITCH provides a telephony platform for developing a number of applications by using a broad array of FREE tools. Originally designed and implemented by 3 former developers of the open-source Asterisk PBX, its development was attributed, meeting several design goals such as cross-platform support, modularity, scalability, and stability.
- [E911](https://flowroute.com/e911/): As an industry-leading SIP trunking provider, Flowroute delivers complete telephony services that include E911 or Enhanced 911 capabilities. By providing one of the most comprehensive and complete telecommunications service offerings in the industry, we are able to support our subscriber’s IP telephony advanced features, while at the same time meeting CRTC and FCC regulations. We help you meet your business goals with the most cost-effective solutions in the industry and by providing the best and most accurate E911 capabilities on the market - online and through our Numbers API.
- [VoIP Toll-Free Numbers](https://flowroute.com/voip-toll-free-numbers/): Many internet marketers and online entrepreneurs share a common misconception that the primary reason for having toll-free numbers is to make their smaller companies look bigger. But the reality is that there is much more to this than just looking bigger. Granted, research has revealed that that 800, 855, 866, 877, and 888 toll-free prefixes help to position a business as being credible and successful, by placing them in the same arena as many larger corporations. However, people also associate an image of professionalism with toll-free phone numbers.
- [SIP Trunking Service Providers](https://flowroute.com/sip-trunking-service-providers/): If you have recently decided to convert your traditional phone system to a VoIP platform, you’re going to need a SIP trunking provider to assist in the conversion. Converting to this type of telecommunications platform gives businesses, like yours, certain advantages over the standard PSTN landline service. Flowroute allows you to choose how you want to scale (up or down) your operations. Plus, our services enable you to make international and long distance calls at a much cheaper rate. But most importantly, your company will be prepared for future expansion and growth; which is first and foremost.
- [Number Porting](https://flowroute.com/number-porting/): Number porting, or local number portability (LNP), is a system that lets you keep your phone numbers when you switch communication service providers. When the telephone industry was deregulated nearly 20 years ago, new service providers began popping up everywhere. This gave the consumer two very significant choices. Not only were they able to choose their service provider, but they were also able to choose pricing. However, the problem was that you couldn’t keep your phone number. LNP changed that. However, we are here to help you navigate through all of it with ease.
- [Mitel SIP Trunking](https://flowroute.com/mitel-sip-trunking/): As many businesses have evolved, so has the role that SIP trunking plays. From chat, e-mail, and video, SIP trunking has much more to carry than voice communications. Mitel, deployed with Flowroute SIP Trunking, integrates all of your company’s communication capabilities using a single connection. With the Mitel SIP trunk, you can improve efficiency and productivity, lower expenses, and optimize your collaboration abilities throughout your organization. This is why we believe that this might just be the next generation in SIP trunking. Call us today to learn more about this system, and how it could productively benefit your business.
- [Terms of Use](https://flowroute.com/legal/terms-of-use/): Please read these Terms of Use and the Service Terms and Conditions carefully before opening an account for Services, or otherwise using the Services.  If you do not agree with this Agreement (as defined below), do not use the Services.
- [Wholesale VoIP](https://flowroute.com/wholesale-voip/): Enterprises, communications service providers, managed service providers and hosted VoIP providers trust Flowroute SIP trunking to deliver the reliability and control they need to keep their voice connection live and profitable across the USA and Canada.
- [Outbound Rates](https://flowroute.com/outbound-rates/)
- [Glossary](https://flowroute.com/glossary/)
- [SIP Trunking for Asterisk](https://flowroute.com/solutions/pbx-and-phone-systems/asterisk/): Flowroute integrates with Asterisk to deliver a powerful business VoIP solution. Because Flowroute VoIP service scales automatically and features activate instantly, your Asterisk-based system can live up to its full potential as a robust communications platform. Try Flowroute free today.
- [SIP Trunking for 3CX](https://flowroute.com/solutions/pbx-and-phone-systems/3cx/): Flowroute comes preconfigured on 3CX 12.5 to deliver the control you need to get the most out of your IP PBX. Our highly available platform streamlines the call path to maximize uptime and audio quality.
- [Barracuda](https://flowroute.com/solutions/pbx-and-phone-systems/barracuda/): Flowroute is a certified Barracuda Phone System Preferred Service Provider. Interoperability testing has confirmed that by combining Barracuda and Flowroute you’ll enjoy enterprise-grade reliability and support, feature-rich VoIP services, on-demand capacity, automation tools, and real-time self-serve telephony management. Try Flowroute with Barracuda today.
- [FreeSwitch](https://flowroute.com/solutions/pbx-and-phone-systems/freeswitch/): As a FreeSWITCH Certified Service Provider, Flowroute native IP voice service is the perfect fit for FreeSWITCH systems. When launching new modules such as WebRTC, FreeSWITCH engineers trust Flowroute to provide the reliable PSTN connection they need. Try Flowroute with FreeSWITCH today.
- [PBX & Phone Systems](https://flowroute.com/solutions/pbx-and-phone-systems/): Now that you’ve established your IP PBX on your network, you need an easy to integrate enterprise voice service you can count on to deliver a reliable yet flexible connection to the PSTN.
- [SIP Trunking for Call Centers](https://flowroute.com/solutions/call-center/): Responsiveness is crucial to modern customer experience management. As you integrate more communications tools and implement CTI, agents are no longer confined to one location. Volumes fluctuate but bottlenecks and dropped calls are as unacceptable as overspending on channels.
- [Legal](https://flowroute.com/legal/): The documents contained in this section outline how we do business. If you have any questions about any of our documents, never hesitate to ask us.
- [Solutions](https://flowroute.com/solutions/): Flowroute partners with communications providers in the U.S. and Canada to deliver the most innovative calling and messaging solutions in the market today.

## FAQ's
- [Can I call and fax from the same phone number?](https://flowroute.com/blog/faq/can-i-call-and-fax-from-the-same-phone-number/): Yes. All numbers hosted on Flowroute are T.38-enabled, so you can call, fax, and text from the same number.
- [Am I limited on the number of faxes I can send?](https://flowroute.com/blog/faq/am-i-limited-on-the-number-of-faxes-i-can-send/): No. You can send unlimited faxes with Flowroute. If you are looking for volume pricing, please contact our sales team.
- [How much does the Flowroute fax service cost?](https://flowroute.com/blog/faq/how-much-does-the-flowroute-fax-service-cost/): We charge the same for faxing as we do for calling, $0.005/minute for inbound faxes and $0.00833/minute for outbound faxes. For example, if a fax takes 10 minutes to send, we charge the same as what a 10-minute outbound call would take.
- [How do I use Flowroute’s fax service?](https://flowroute.com/blog/faq/how-do-i-use-flowroutes-fax-service/): Similar to the voice and SMS/MMS, we can integrate with any T.38-compatible fax machines, ATAs or servers.
- [Does Flowroute offer fax?](https://flowroute.com/blog/faq/does-flowroute-offer-fax/): Yes! Flowroute offers faxing service via the T.38 protocol.
- [How do I use Flowroute’s messaging service?](https://flowroute.com/blog/faq/how-do-i-use-flowroutes-messaging-service/): Flowroute offers messaging services via API endpoints and can work with a variety of messaging gateways. We work with 3CX and Textable, or you can build your own service we can interoperate with.
- [Is there a size limit on images I can send via text?](https://flowroute.com/blog/faq/is-there-a-size-limit-on-images-i-can-send-via-text/): Yes. Flowroute’s maximum MMS message size is 750KB, including text. You may have more than one media file attachment as long as you meet the total size limitation of 750Kb. SMS has a limit of 160 characters or less.
- [Am I limited to a certain number or text messages per month?](https://flowroute.com/blog/faq/am-i-limited-to-a-certain-number-or-text-messages-per-month/): No. You can send unlimited text messages with Flowroute. We charge per message for long-code SMS/MMS and toll-free SMS/MMS. Please see our Messaging Fees & Surcharges for a complete list of fees and surcharges.
- [Can I text and call on the same number?](https://flowroute.com/blog/faq/can-i-text-and-call-on-the-same-number-2/): Yes! Flowroute allows you to use voice and text messaging services on the same number.
- [How do I use Flowroute’s voice service?](https://flowroute.com/blog/faq/how-do-i-use-flowroutes-voice-service/): Flowroute offers messaging services via API endpoints and can work with a variety of messaging gateways. We work with 3CX Asterisk, and FreeSWITCH, or you can build your own service we can integrate with.
- [Am I limited to a certain number of calls?](https://flowroute.com/blog/faq/am-i-limited-to-a-certain-number-of-calls/): No. Flowroute does not limit calling by the number of call paths. We charge by the minute only with no limit on simultaneous calls or call volume.
- [Do I have to purchase a bundle of minutes?](https://flowroute.com/blog/faq/do-i-have-to-purchase-a-bundle-of-minutes/): No. Flowroute does not limit calling by the number of minutes. We charge by the minute and only charge for the minutes you use.
- [How much do your voice services cost?](https://flowroute.com/blog/faq/how-much-do-your-voice-services-cost/): All phone numbers cost $0.50 per number each month. If you are interested in volume discounts, please reach out to our sales team. Domestic inbound call rates are $0.005/minute. Domestic outbound call rates are $.00833/minute. Please see the outbound rates page for a detailed breakout. Toll-free inbound/outbound rates are $0.00975.
- [Can I text and call on the same number?](https://flowroute.com/blog/faq/can-i-text-and-call-on-the-same-number/): Yes! 
- [Can I port a number to Flowroute?](https://flowroute.com/blog/faq/can-i-port-a-number-to-flowroute/): Yes! You can port one or more numbers to Flowroute. Price breaks may be offered for large orders on a case-by-case basis.
- [Do you offer local phone numbers?](https://flowroute.com/blog/faq/do-you-offer-local-phone-numbers-2/): Yes! You can select local telephone numbers by area code in locations across the U.S. and Canada.
- [Do you offer PBX services?](https://flowroute.com/blog/faq/do-you-offer-pbx-services/): No. Our products interoperate with PBX software, helping customers integrate voice and messaging services into their applications or phone systems.
- [Do you offer physical phone systems?](https://flowroute.com/blog/faq/do-you-offer-physical-phone-systems/): No. We offer the communication service, not the hardware or software PBXs.
- [Can I test a Flowroute SIP trunk?](https://flowroute.com/blog/faq/can-i-test-a-flowroute-sip-trunk/): Yes! Want to take Flowroute for a test run first? No problem. You can get set up in three simple steps:
- [How do I integrate with Flowroute?](https://flowroute.com/blog/faq/how-do-i-integrate-with-flowroute/): Flowroute offers two different interconnection options: SIP trunk registration and IP-based authentication. See knowledge base for more info.
- [Do you work with different types of software?](https://flowroute.com/blog/faq/do-you-work-with-different-types-of-software/): We are software-agnostic with the ability to interoperate with just about any hardware or software product through our APIs. If you have specific questions, please contact us.
- [Do you provide business voice services?](https://flowroute.com/blog/faq/do-you-provide-business-voice-services/): Yes! We offer business voice services via SIP trunking as a cost-efficient, scalable solution that includes high-quality inbound and outbound voice capabilities. We can also connect voice to Microsoft Teams.
- [Do you have a knowledge base for support?](https://flowroute.com/blog/faq/do-you-have-a-knowledge-base-for-support/): Yes, we do! You can find it at http://support.flowroute.com
- [What kind of support does Flowroute offer?](https://flowroute.com/blog/faq/what-kind-of-support-does-flowroute-offer/): Our support is free! Our non-tiered support system is included in the cost of our services. The fastest way to reach us is by opening a ticket or emailing. Our general hours are 6 AM - 5 PM PT, but we do offer 24/7/365 emergency support.
- [Does Flowroute offer business continuity for mission-critical voice applications?](https://flowroute.com/blog/faq/does-flowroute-offer-business-continuity-for-mission-critical-voice-applications/): Yes! Our patented Flowroute HyperNetwork™ is the only solution on the market that offers business continuity for virtually all inbound DIDs across the majority of the U.S. When there is an issue, Flowroute HyperNetwork dynamically changes the routing of telephone numbers, connecting the call via a different path to guarantee instant failover and redundancy and excellent call quality.
- [Do I have to sign a contract with Flowroute?](https://flowroute.com/blog/faq/do-i-have-to-sign-a-contract-with-flowroute/): No. We are a monthly service provider, and you can cancel at any time. We do have a contract option for those looking for lower pricing and additional resources.
- [Can I use Flowroute to develop a custom application?](https://flowroute.com/blog/faq/can-i-use-flowroute-to-develop-a-custom-application/): Yes, absolutely! We can show you how to build simple yet powerful voice and texting applications and bring a conversation into your application where it matters.
- [How much does Flowroute cost?](https://flowroute.com/blog/faq/how-much-does-flowroute-cost/): Every service we offer has a fixed, monthly fee, and the total cost each month will depend on the services you use. We are a metered service provider, so you only pay for what you use. We do not charge a setup fee. Please visit our Pricing page or contact our sales team to learn more.
- [Is Flowroute right for my organization?](https://flowroute.com/blog/faq/is-flowroute-right-for-my-organization/): Flowroute is the perfect solution for any organization with IT resources, such as SMBs that have their own IT teams, managed service providers, internet service providers, and software developers looking to integrate communication features into their applications. Government agencies, insurance companies, medical companies, and education institutions are some of our customers.
- [Is Flowroute a part of BCM One?](https://flowroute.com/blog/faq/is-flowroute-a-part-of-bcm-one/): Yes! Flowroute is a business unit within BCM One, one of the most respected and fastest-growing companies in the telecom industry.
- [What is SIP Trunking?](https://flowroute.com/blog/faq/what-is-sip-trunking/): A SIP trunk is a virtual version of an analog phone line, eliminating the physical connection to a phone company. Using SIP trunks, Flowroute can connect multiple channels to your PBX, allowing you to instantly provision global voice connectivity for your Voice over IP (VoIP) infrastructure.
- [What does Flowroute do?](https://flowroute.com/blog/faq/what-does-flowroute-do/): Flowroute is a self-service, 100% cloud-based SIP trunking and SMS platform that gives organizations with contact centers, CPaaS, and on-premises or virtualized PBX systems everything they need to run mission-critical voice applications.
- [Do you offer vanity or toll-free numbers?](https://flowroute.com/blog/faq/do-you-offer-vanity-or-toll-free-numbers/): Yes! For vanity numbers, choose a unique phone number that makes sense for your business from Flowroute’s large inventory of vanity phone numbers. We offer a large selection of toll-free inbound numbers as well.

## Press Room
- [Getting Started with CPaaS: A Comprehensive Guide](https://flowroute.com/blog/press-type/getting-started-with-cpaas-a-comprehensive-guide/): Whether you're new to CPaaS or looking to refine your skills, this guide provides everything you need to get started and accelerate your development process.
- [A Beginner’s Guide to SIP Trunking](https://flowroute.com/blog/press-type/a-beginners-guide-to-sip-trunking/): SIP tunking enables organizations to modernize their communications with flexibility, cost, and integration advantages. This e-book will help you get started.
- [The Complete Guide to Business Texting](https://flowroute.com/blog/press-type/the-complete-guide-to-business-texting/): Everything you need to know to implement business texting in your business.
- [The Complete Guide to Communications Resilience and Business Continuity](https://flowroute.com/blog/press-type/the-complete-guide-to-communications-resilience-and-business-continuity/): An overview of concepts, guidance, and best practices to protect your communications systems from operations-impacting outages.
- [Business Voice in 2024: Everything You Need to Know](https://flowroute.com/blog/press-type/business-voice-in-2024-everything-you-need-to-know/): Voice service is still critical to businesses of all sizes, but we’re not talking about the telephones of decades past. This e-book is a comprehensive guide to modern business voice.
- [Communication APIs: The Definitive Guide for Developers](https://flowroute.com/blog/press-type/communication-apis-the-definitive-guide-for-developers/): An overview to help you understand and use APIs to build powerful, effective, and reliable communications solutions.
- [Voice Continuity](https://flowroute.com/blog/press-type/voice-continuity/): Here are 5 tips to help you build and maintain voice continuity for your business.
- [Business Voice Resiliency](https://flowroute.com/blog/press-type/business-voice-resiliency/): Here are six things you need to know about business voice resiliency.
- [DID Redundancy with Flowroute HyperNetwork™](https://flowroute.com/blog/press-type/did-redundancy-with-flowroute-hypernetwork/): The most reliable solution to ensure business continuity for inbound DID calls.
- [Flowroute Launches New HyperNetwork with Upgraded Features](https://flowroute.com/blog/press-type/flowroute-launches-new-hypernetwork-with-upgraded-features/): NEW YORK, NY, MARCH 15, 2023 – Flowroute, a self-service SIP Trunking and SMS platform, announced upgrades to its HyperNetwork service. The Flowroute HyperNetwork™ creates redundant inbound call paths to increase voice resiliency for enterprise organizations. HyperNetwork is the only solution in the U.S. available for increasing the resiliency of inbound DIDs. 
- [BCM One Acquires the Assets of Flowroute from Intrado Corporation](https://flowroute.com/blog/press-type/bcm-one-acquires-the-assets-of-flowroute/): NEW YORK, NY, MARCH 9, 2022 – BCM One, a leading provider of NextGen Communications and Managed Services for IT leaders and resellers, announced today that it has acquired the assets of Flowroute from Intrado Corporation.  Flowroute, one of the original software-centric carriers, created the Flowroute HyperNetwork™ that fulfills reliable, carrier-grade demands with programmability, automation and scale of cloud computing.  This marks BCM One’s third acquisition in the SIP Trunking space, adding to BCM One’s portfolio of automated solutions for channel partners, dealers and end users, and is part of the company’s continued investment in NextGen Communications.  Terms of the transaction were not disclosed.
- [Flowroute Rated Number One SIP Trunk Provider in Customer Satisfaction for the Third Time](https://flowroute.com/blog/press-type/flowroute-rated-number-one-sip-trunk-provider-in-customer-satisfaction-for-the-third-time/): Customers selected Flowroute as the top-ranked SIP trunk vendor in customer satisfaction in a survey that evaluated 29 vendors including large Tier 1 carriers
- [Customers Choose Flowroute as 2019 Top SIP Trunk Provider](https://flowroute.com/blog/press-type/customers-choose-flowroute-as-2019-top-sip-trunk-provider/): In a customer satisfaction survey that evaluated 29 vendors including AT&T, Twilio and Ring Central, customers selected Flowroute as the top-ranked SIP trunk vendor
- [West Corporation Announces Rebrand to Intrado](https://flowroute.com/blog/press-type/west-corporation-announces-rebrand-to-intrado/): OMAHA, Neb., June 25, 2019 (GLOBE NEWSWIRE) -- West Corporation (“West” or the “Company”), a global leader in technology-enabled services, today announced it is rebranding to a new company name, Intrado. The rebranding reflects both the evolution of the Company as well as its vision for the future.
- [West Corporation Closes Acquisition of Flowroute](https://flowroute.com/blog/press-type/west-corporation-closes-acquisition-of-flowroute/): OMAHA, NE – August 28, 2018 – West Corporation (“West” or the “Company”), a global leader in technology-enabled services, announced today it has completed the previously disclosed acquisition of Flowroute, a leading software-centric service provider that supplies telecommunication services and technology for cloud-based products.
- [Avaya Accelerates Delivery of Cloud Communication Services with Flowroute](https://flowroute.com/blog/press-type/avaya-accelerates-delivery-of-cloud-communication-services-with-flowroute/): Leader in delivering superior communication experiences expands use of Flowroute across all cloud offerings to speed customer onboarding and time-to-market
- [West Corporation to Acquire Flowroute](https://flowroute.com/blog/press-type/west-corporation-to-acquire-flowroute/): OMAHA, Neb., June 29, 2018 (GLOBE NEWSWIRE) -- West Corporation (“West” or the “Company”), a global leader in technology-enabled services, announced today it has entered into an agreement to acquire Seattle-based Flowroute, a leading software-centric service provider that supplies communication services and technology for cloud-based products.
- [Flowroute Takes the Stage at Enterprise Connect to Discuss the Evolution of Cloud Communications through CPaaS and APIs](https://flowroute.com/blog/press-type/flowroute-takes-the-stage-at-enterprise-connect-to-discuss-the-evolution-of-cloud-communications-through-cpaas-and-apis/): Company to Participate in "Communications APIs: Is CPaaS the only way?” Panel Focused on the differences between CPaaS and other API integrations for Cloud Communications
- [Yeastar Completes Interoperability Testing with Flowroute to Deliver Innovative, Carrier-Quality VoIP Solutions](https://flowroute.com/blog/press-type/yeastar-completes-interoperability-testing-with-flowroute-to-deliver-innovative-carrier-quality-voip-solutions/): Yeastar joins Flowroute's Technology Partner program to deliver a suite of reliable and responsive IP-based communications solutions
- [Flowroute and Frost & Sullivan Host Webcast on How Software is Driving  Next-Gen Telecom Services](https://flowroute.com/blog/press-type/flowroute-and-frost-sullivan-host-webcast-on-how-software-is-driving-next-gen-telecom-services/): Frost & Sullivan’s Michael Brandenburg to discuss the value of working with a software-centric carrier, and benefits of working in “tech timescales” rather than “telco timescales”
- [Flowroute Announces Expanded Messaging Functionality with MMS to Help Businesses More Richly Engage with Customers Using Toll-Free and Local Phone Numbers](https://flowroute.com/blog/press-type/flowroute-announces-expanded-messaging-functionality-with-mms-to-help-businesses-more-richly-engage-with-customers-using-toll-free-and-local-phone-numbers/): Combined with its carrier-grade voice, SMS, and now MMS services, Flowroute’s comprehensive communications solution makes it easier and faster for businesses to create compelling customer interactions
- [Flowroute and 2600Hz Host Webcast on How to Protect the Customer Experience from Telecom Fraud](https://flowroute.com/blog/press-type/flowroute-and-2600hz-host-webcast-on-how-to-protect-the-customer-experience-from-telecom-fraud/): Flowroute CTO and 2600Hz CEO & Founder to offer best practices to help mitigate potential fraud attacks on IP-based communication services
- [Flowroute Survey Finds Vast Opportunity for Businesses to Benefit from Cloud-Based Communications](https://flowroute.com/blog/press-type/flowroute-survey-finds-vast-opportunity-for-businesses-to-benefit-from-cloud-based-communications-through-lower-tco-greater-system-resiliency-and-easier-scalability/): Over half of business users surveyed claimed they “had not even scratched the surface” of what they can do with cloud communications
- [Flowroute Joins AWS Marketplace to Accelerate Distribution of the Next Generation of Cloud-Based Communications Solutions](https://flowroute.com/blog/press-type/flowroute-joins-aws-marketplace-to-accelerate-distribution-of-the-next-generation-of-cloud-based-communications-solutions/): Customers can now easily access and purchase Flowroute’s calling and messaging services through AWS Marketplace
- [Flowroute Unveils New Customer Onboarding Platform for Communication Service Providers, to Remove the Complexity and Friction Associated with Porting](https://flowroute.com/blog/press-type/flowroute-customer-onboarding/): New platform, debuting at Enterprise Connect, streamlines and provides transparency to the onboarding and number porting process
- [DeveloperWeek, World’s Largest Developer Event, Honors Flowroute As Top Communications Development Innovator](https://flowroute.com/blog/press-type/developerweek-worlds-largest-developer-event-honors-flowroute-as-top-communications-development-innovator/): Devie Award win underscores how easily developers can build powerful customer experiences into their apps using Flowroute’s calling and messaging API
- [Flowroute Takes the Stage at the All About the API 2017 Event](https://flowroute.com/blog/press-type/flowroute-takes-the-stage-at-the-all-about-the-api-2017-event/): Company to Participate in "Common Mistakes to Avoid when Building your API" Panel Focused on how to Successfully Bring New APIs to Market
- [Frost & Sullivan Honors Flowroute with Enabling Technology Award for its Communications Platform for SaaS Offerings](https://flowroute.com/blog/press-type/frost-sullivan-honors-flowroute-with-enabling-technology-award-for-its-communications-platform-for-saas-offerings/): Flowroute is one of a small number of providers to deliver both consistent and ad-hoc communication services to cloud communication providers
- [Flowroute Survey Finds Consumers Overwhelmingly Prefer SMS to Email and Voice for Business Interactions](https://flowroute.com/blog/press-type/flowroute-survey-finds-consumers-overwhelmingly-prefer-sms-to-email-and-voice-for-business-interactions/): Respondents prefer the immediacy, and relevance messaging brings for recurring alerts such as appointment reminders, financial transactions, and prescription refills
- [Epygi Technologies Certifies on Flowroute to Deliver Innovative, Carrier-Quality VoIP Solutions](https://flowroute.com/blog/press-type/epygi-technologies-certifies-on-flowroute-to-deliver-innovative-carrier-quality-voip-solutions/): Epygi joins Flowroute’s Technology Partner program to deliver reliable and responsive SaaS communications solutions
- [AudioCodes Completes Interoperability Testing with Flowroute to Better Service Enterprise VoIP Providers](https://flowroute.com/blog/press-type/audiocodes-completes-interoperability-testing-with-flowroute-to-better-service-enterprise-voip-providers/): AudioCodes joins Flowroute’s Technology Partner program to deliver a suite of reliable and responsive IP-based communications solutions
- [Driven by Developer Demand, Flowroute Expands Software Development Kit Program with Introduction of .NET SDK](https://flowroute.com/blog/press-type/driven-by-developer-demand-flowroute-expands-software-development-kit-program-with-introduction-of-net-sdk/): Latest SDK addition underscores Flowroute’s commitment to simplify programmatic access to communication resources for SaaS and digital businesses
- [Flowroute Takes the Stage at AstriCon 2016 to Discuss the Impact of APIs on Customer Experience](https://flowroute.com/blog/press-type/flowroute-takes-the-stage-at-astricon-2016-to-discuss-the-impact-of-apis-on-customer-experience/): SEATTLE, WA and GLENDALE, AZ – September 21, 2016 – Flowroute Inc., the leading provider of advanced calling and messaging services for SaaS companies, is sponsoring and exhibiting at AstriCon, the Asterisk User Conference and Expo, held September 27-29, at the Renaissance Glendale Hotel & Spa in Glendale, Arizona.
- [PhoneSuite’s Voiceware Certifies on Flowroute to Deliver Innovative, Carrier-Quality VoIP Solutions for the Hospitality Industry](https://flowroute.com/blog/press-type/phonesuites-voiceware-certifies-on-flowroute-to-deliver-innovative-carrier-quality-voip-solutions-for-the-hospitality-industry/): PhoneSuite joins Flowroute’s Technology Partner program to deliver reliable and responsive SaaS communications solutions
- [Flowroute Launches Communication Application Program to Accelerate the Integration of Calling and Messaging into the Customer Experience](https://flowroute.com/blog/press-type/flowroute-launches-communication-application-program-to-accelerate-the-integration-of-calling-and-messaging-into-the-customer-experience/): Company introduces easy-to-use, open source applications to simplify adoption and speed time-to-market for telecommunications developers
- [PSBJ Recognizes Flowroute CEO Bayan Towfiq](https://flowroute.com/blog/press-type/psbj-recognizes-flowroute-ceo-bayan-towfiq/): The annual 40 Under 40 awards spotlights top business leaders who excel in their industry as well as demonstrate innovation and entrepreneurial spirit
- [VTech Completes Flowroute Certification](https://flowroute.com/blog/press-type/vtech-completes-flowroute-certification/): The partnership strengthens Flowroute’s commitment to provide an advanced suite of innovative SIP-based solutions for enterprises worldwide
- [Ubiquiti Completes Flowroute Certification](https://flowroute.com/blog/press-type/ubiquiti-completes-flowroute-certification/): Ubiquiti joins Flowroute’s Technology Partner program to deliver a suite of reliable and responsive IP-based communications solutions for enterprises
- [Flowroute Takes the Stage at the All About the APIs 2016 Event](https://flowroute.com/blog/press-type/flowroute-takes-the-stage-at-the-all-about-the-apis-2016-event/): Company to Participate in "Bringing Telecom Innovation to Market Faster with APIs" Panel Focused on Utilizing APIs to Advance Communications and the Customer Experience
- [beroNet Completes Interoperability Testing with Flowroute](https://flowroute.com/blog/press-type/beronet-completes-interoperability-testing-with-flowroute/): The partnership strengthens Flowroute’s commitment to provide an advanced suite of innovative IP-based solutions for enterprises worldwide
- [EnGenius Completes Interoperability Testing with Flowroute](https://flowroute.com/blog/press-type/engenius-completes-interoperability-testing-with-flowroute-to-deliver-certified-voip-solutions/): Successful Flowroute certification testing helps EnGenius deliver efficient, reliable communications through its DuraFon-SIP System
- [pascom Completes Interoperability Testing for mobydick with Flowroute](https://flowroute.com/blog/press-type/pascom-completes-interoperability-testing-for-mobydick-with-flowroute-to-deliver-certified-voip-solutions/): The partnership strengthens commitment to provide an advanced suite of innovative IP-based solutions for enterprises worldwide
- [Flowroute Introduces SMS Capabilities, Enabling Developers to Unify Calling and Messaging on a Single Phone Number and Deliver Seamless Customer Experiences](https://flowroute.com/blog/press-type/flowroute-introduces-sms-capabilities-enabling-developers-to-unify-calling-and-messaging-on-a-single-phone-number-and-deliver-seamless-customer-experiences/): Enterprises and developers can create consistent, personalized interactions using voice and texting in their apps and services on a single toll-free or long code phone number
- [Mitel Certifies Flowroute To Support MiVoice Business Communications Platforms](https://flowroute.com/blog/press-type/mitel-certifies-flowroute-to-support-mivoice-business-communications-platforms/): Mitel certification strengthens Flowroute’s commitment to provide best-of-breed IP-based solutions to enterprises worldwide
- [Obihai Completes Interoperability Testing with Flowroute to Deliver Certified VoIP Solutions](https://flowroute.com/blog/press-type/obihai-completes-interoperability-testing-with-flowroute-to-deliver-certified-voip-solutions/): The New Partnership Strengthens its Commitment to Provide an Advanced Suite of Innovative Telecommunications Solutions for Enterprises Worldwide
- [Flowroute Launches New SDK Program; Reinforces Commitment to Providing Powerful Communications Services For Developers, By Developers](https://flowroute.com/blog/press-type/flowroute-launches-new-sdk-program-reinforces-commitment-to-providing-powerful-communications-services-for-developers-by-developers/): Flowroute simplifies the way SaaS and digital enterprises integrate calling and messaging into apps and services
- [Flowroute to Sponsor 2016 DeveloperWeek Hackathon](https://flowroute.com/blog/press-type/flowroute-to-sponsor-2016-developerweek-hackathon/): Flowroute brings its game-changing calling and messaging API to the nation’s largest hackathon
- [Flowroute Launches Beta Version of SMS to Deliver Text Messaging Capabilities to SaaS Based Enterprises via Toll-Free and Long Code Phone Numbers](https://flowroute.com/blog/press-type/flowroute-launches-beta-version-of-sms-to-deliver-text-messaging-capabilities-to-saas-based-enterprises-via-toll-free-and-long-code-phone-numbers/): New Capability Enables Developers to Easily Unify Voice and Text Interactions within Apps and Services
- [Flowroute Achieves 36 Percent CAGR Over Past Two Years, Increases Footprint Among Developers and Enterprises](https://flowroute.com/blog/press-type/flowroute-achieves-36-percent-cagr-over-past-two-years-increases-footprint-among-developers-and-enterprises/): Momentum grows as an increasing number of customers use its calling and messaging services, hires chief operating officer, and expands partner program
- [Flowroute Takes the Stage at ITEXPO to Discuss How to Innovate with Telecom](https://flowroute.com/blog/press-type/flowroute-takes-the-stage-at-itexpo-to-discuss-how-to-innovate-with-telecom/): Chief Product Officer Sean Hsieh to participate in "Innovate with Telecom" session focused on how to unshackle calling and messaging capabilities to deliver innovative apps and services
- [Flowroute Receives 2016 CUSTOMER Magazine Product of the Year Award](https://flowroute.com/blog/press-type/flowroute-receives-2016-customer-magazine-product-of-the-year-award/): Flowroute empowers enterprise developers to create and deploy innovative calling and messaging experiences in their apps and services
- [Flowroute Launches Reseller Partner Program to Accelerate the Transformation of Enterprise Communications](https://flowroute.com/blog/press-type/flowroute-launches-reseller-partner-program-to-accelerate-transformation-of-enterprise-communications/): New Reseller Program Enables Partners to Expand Customer Relationships and Generate New Revenue Opportunities
- [Flowroute and Patton Partner to Deliver All-IP Communications Solutions](https://flowroute.com/blog/press-type/flowroute-and-patton-partner-to-deliver-all-ip-communications-solutions-for-businesses-worldwide/): Following interoperability certification, Flowroute offers innovative telecommunications solutions featuring Patton’s SmartNode VoIP CPE
- [Industry Study Cites the Power of SIP Trunking to Drive Fundamental Change in Telecom](https://flowroute.com/blog/press-type/industry-study-cites-the-power-of-sip-trunking-to-drive-fundamental-change-in-telecom/): Innovative new SIP trunking market entrants offer enterprises greater flexibility, control and transparency over legacy telecom models
- [Flowroute to Untether Calling and Messaging Capabilities For Developers by Launching Beta Version of API at API World 2015](https://flowroute.com/blog/press-type/flowroute-launches-beta-api/): Open API will Empower Enterprise Developers to Create Innovative New Applications and Services Leveraging Flowroute’s Unique Carrier Services
- [Flowroute to Sponsor TADHack-Mini Chicago Hackathon 2015](https://flowroute.com/blog/press-type/flowroute-to-sponsor-tadhack-mini-chicago-hackathon-2015/): Flowroute Provides Developers APIs to Innovate with Telecoms by Integrating Calling and Messaging Capabilities into Apps & Services
- [Flowroute Sponsoring Nation’s Largest API and Integration Hackathon](https://flowroute.com/blog/press-type/flowroute-sponsoring-nations-largest-api-and-integration-hackathon/): Company Sponsors Integrate 2015 Hackathon, To Encourage Developers to Integrate Innovative Voice and Messaging Capabilities into Apps & Services
- [Flowroute is the First Pure SIP Provider to Become a Certificated Carrier in the United States](https://flowroute.com/blog/press-type/flowroute-becomes-first-pure-sip-provider-to-become-a-certificated-carrier-in-the-united-states/): Flowroute Provides Direct Access to Telephone Network Resources, Making it Easy for Developers to Incorporate Calling and Messaging Capabilities into Apps & Services
- [3CX Announces Partnership with US-based VoIP Provider Flowroute](https://flowroute.com/blog/press-type/3cx-announces-partnership-with-us-based-voip-provider-flowroute/): LONDON, UK and SEATTLE, USA April 9, 2015 – 3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System, and Flowroute, the first pure-SIP communications carrier, announce their partnership following successful interoperability testing and configuration development, allowing 3CX customers to easily implement Flowroute for all voice services.
- [Barracuda Selects Flowroute as Preferred SIP Provider](https://flowroute.com/blog/press-type/cudatel-selects-flowroute-as-preferred-sip-provider/)
- [Flowroute Adds Enterprise-Class CNAM Lookup to SIP Trunking](https://flowroute.com/blog/press-type/flowroute-adds-enterprise-class-cnam-lookup-to-sip-trunking/): SEATTLE – December 18, 2013 – The amount of North American businesses using SIP trunking will grow from 38 percent today to 58 percent in 2015, according to a recent Infonetics Research survey. Flowroute’s new caller name (CNAM) lookup service gives those companies an enterprise-grade option for correctly identifying callers, enabling them to create personalized greetings and route callers to the right person right away.
- [snom technology’s IP Phones Now Interoperable With Flowroute’s Wholesale VoIP Service](https://flowroute.com/blog/press-type/snom-technologys-ip-phones-now-interoperable-with-flowroutes-wholesale-voip-service/)
- [Grandstream IP Voice Solutions Receive Flowroute Certification](https://flowroute.com/blog/press-type/grandstream-ip-voice-solutions-receive-flowroute-certification/): Flowroute, which powers the future of telecommunications with innovative technology for businesses, service providers, and applications developers, and Grandstream Networks, the leading manufacturer of IP voice/video telephony and IP video surveillance solutions, jointly announced today that Grandstream’s GXP IP phones and HT502 Analog Telephone Adapter (ATA) are certified compatible with Flowroute’s innovative business VoIP services. Business customers can now seamlessly integrate these Grandstream IP voice solutions with their business VoIP service from Flowroute.
- [Flowroute’s Flexibility, Quality, Support and Online Tools Enhance Steadfast Telecommunications’ Competitive Edge](https://flowroute.com/blog/press-type/flowroutes-flexibility-quality-support-and-online-tools-enhance-steadfast-telecommunications-competitive-edge/)
- [VoIP Innovator Flowroute Relocates To Seattle](https://flowroute.com/blog/press-type/voip-innovator-flowroute-relocates-to-seattle/): Flowroute, which powers the future of telecommunications with innovative technology for businesses, services providers and applications developers, has relocated from the Los Angeles area to Seattle's vibrant downtown to build on its growth and take advantage of opportunities to flourish in the Pacific Northwest's high-tech hub.

## Case Studies
- [How Flowroute Enables CrossPath to Deliver Customized, Efficient, and Resilient VoIP Phone Service](https://flowroute.com/blog/case-studies/how-flowroute-enables-crosspath-to-deliver-customized-efficient-and-resilient-voip-phone-service/): CrossPath Telecom uses Flowroute’s APIs, platform, and HyperNetwork™ to deliver reliable, customizable VoIP services across 15 states and four countries. With seamless self-service tools, strong integrations, and resilient uptime, Flowroute helps CrossPath scale confidently and support customers without interruption.
- [CCaaS provider gets flawless scalability and exceptional service with Flowroute](https://flowroute.com/blog/case-studies/ccaas-provider-gets-flawless-scalability-and-exceptional-service-with-flowroute/): Delivering both flawless scalability and exceptional service, Flowroute enabled the provider to maintain its commitment to reliability and customer satisfaction, ensuring continued growth and success in a competitive market.
- [American Swim Academy finally finds a reliable telecom partner that understands and delivers on their needs](https://flowroute.com/blog/case-studies/american-swim-academy-finally-finds-a-reliable-telecom-partner-that-understands-and-delivers-on-their-needs/): With Flowroute's SIP trunks and HyperNetwork™ ensuring business continuity, American Swim Academy experienced substantial cost savings, streamlined telecom management through a personalized portal, and improved responsiveness to members, marking a successful transition to a long-term telecom solution.
- [School District Gets Big SIP Trunking Value and Resilience With Flowroute](https://flowroute.com/blog/case-studies/hypernetwork-school-district-case-study/): A school district was experiencing outages that were preventing parents from calling in to get information about their children—and this was causing issues. With Flowroute, they now have a reliable, resilient, cloud-based solution.
- [Shadik Technologies Delivers Remote Learning Solutions to Private Schools in the Midst of a Global Pandemic](https://flowroute.com/blog/case-studies/shadik-technologies-delivers-remote-learning-solutions-to-private-schools-in-the-midst-of-a-global-pandemic/): Shadik Technologies is headquartered in Los Angeles, California and has been providing affordable Business Technology Services solutions to clients since 2001.
- [Evangel Food Pantry Scales Rapidly to Help Meet the Growing Food Insecurity Needs of New Yorkers](https://flowroute.com/blog/case-studies/evangel-food-pantry-scales-rapidly-to-help-meet-the-growing-food-insecurity-needs-of-new-yorkers/): "There are 9 million people in New York City, and every one of them has given us a reason to reach out to the community around us. No one in this city should have to beg for food, shelter or clothing. Our heart’s desire is to eliminate hunger and homelessness." - Evangel Church
- [Flowroute APIs Make it Easy to Integrate to Phone Billing and Other Systems](https://flowroute.com/blog/case-studies/flowroute-apis-make-it-easy-to-integrate-to-phone-billing-and-other-systems/): Ascension Technologies chose Flowroute for its overall ease-of-use and the wide selection of phone numbers they could gain access to.
- [Protecting the customer experience by controlling telecom fraud](https://flowroute.com/blog/case-studies/protecting-the-customer-experience-by-controlling-telecom-fraud/): San Francisco-based 2600Hz has been redefining telecom since 2010. The company developed Kazoo, a cloud-based unified communications software platform to provide businesses with carrier-grade VoIP switch functionality and features. 2600Hz simplifies and opens the “cryptic black box of telecom” to allow users to create, edit, and manage their phone systems without being telecom experts, whether they’re dealing with voice, mobile, video, fax, or SMS.
- [When Failure is not an Option](https://flowroute.com/blog/case-studies/when-failure-is-not-an-option/): Founded in 2002, Polaris is an internationally recognized not-for-profit charitable organization that is leading the fight to end human trafficking. Based in Washington D.C., Polaris’s mission is to end modern slavery and help survivors restore their freedom. Polaris operates a hotline and command center 24 hours a day, 365 days a year. Polaris motto is “Freedom happens now,” demonstrating an unending commitment to helping human trafficking survivors at a moment’s notice. Since 2016, Flowroute has been a prime communications technology supplier to Polaris. In this case study, we review why Polaris selected Flowroute and the features and services that are used by Polaris.
- [AutoReco: Connecting the World of IoT](https://flowroute.com/blog/case-studies/autoreco-connecting-the-world-of-iot/): The rise of IoT has opened up a world of opportunity for easy automation and control, However,  it is frequently the last step of integrating your IoT device to other services that can cause a hold up for at home users. The AutoReco app is changing that. Find out more about the app and the founders in our Q&A with the team.
- [Impiger Technologies: Dialing the Future of Communications](https://flowroute.com/blog/case-studies/impiger-technologies-dialing-the-future-of-communications/): When looking for a communications provider for their cloud-based contact center solution, Intelligent SalesDialers, Impiger Technologies required a voice solution that not only provided high reliability and flexibility but didn’t cost an arm and a leg as they scaled.
- [ByPass: Securing the World of IoT](https://flowroute.com/blog/case-studies/hack-flowroute-bypass/): When building the ByPass app, Alexander and Micka were razor focused on security, particularly in the IoT space. Their app ByPass allows developers to add a layer of security that is frequently missing from apps that store sensitive user data or have built in voice purchasing capabilities. Rather than a fixed four digit code that must be said out loud, the ByPass app enables a random confirmation code to be sent and used via your smartphone. This eliminates the security concerns of voice-driven codes that can be overheard by anyone near by.
- [USafe?: Safety through SMS](https://flowroute.com/blog/case-studies/hack-flowroute-usafe/): The Flowroute Team traveled down San Francisco for the DeveloperWeek Hackathon. At the event, our team got to hack with attendees and saw some crazy awesome innovation happening, particularly around use cases for SMS. After the event we sat down with the creators behind the uSafe app, Queenie, Harmann and Chris, to learn more about how their app enables individuals to alert friends and family to their location when walking alone at night, catching a ride or any time they might feel unsafe.
- [ReminderCall.com: Communications Services that Scale](https://flowroute.com/blog/case-studies/remindercall/): Healthcare professionals have a finite supply of services, so when patients miss appointments, it significantly impacts the bottom line. The effectiveness of reminders vary by industry, geography and the age of the recipient. What is clear is that reminders can increase patient compliance by up to 40% in some cases. Remindercall.com, a cloud-based appointment reminder service, focuses on solving this problem by providing a simple, yet powerful appointment reminder service by using calling, messaging, and email to keep patients in the know.
- [PC Perfect Enterprise Solutions: Customer-centric Communications Solutions](https://flowroute.com/blog/case-studies/customer-centric-communications-solutions/): PC Perfect Enterprise Services is a managed service provider that provides IT services to businesses. Their services include everything from Office 365 and Windows Servers to web hosting and network management to VoIP. Chris Williamson, IT Architect at PC Perfect, is always looking for ways to make the customer experience better. A long time Flowroute user, Chris decided to innovate with the tools available on the Flowroute developer portal to spin up a customer-centric solution to deliver fast and easy technical support at scale.
- [Centrd: Changing the Healthcare Industry with SMS](https://flowroute.com/blog/case-studies/hack-flowroute-spotlight-centrd/): During the DeveloperWeek Hackathon, we had the awesome opportunity to talk to and work with a number of smart, forward thinking developers who were looking to integrate calling and messaging capabilities into their apps or services. One of the winners created ‘Centrd’, a mental health app, that tracks and monitors deviations of normal behavior to create an interactive journal and proactively messaged close friends if signs of depression are detected. The team consisted of Evan Pun, Zachary Zeleznick and Ryan Ma.
- [Voxter: Expanding into new markets with SIP trunking](https://flowroute.com/blog/case-studies/voxter-expanding-into-new-markets-with-sip-trunking/): Voxter, a North American Unified Communications (UC) provider, knows all too well that offering reliable calling and dependable rates is vital to keeping customers satisfied. Currently working with more than 100 clients who serve 1000’s of users, and with technical and solutions expertise that dates back to 2003, Voxter has long been providing high-quality calling services to its customers. In the beginning, the VoIP market was highly challenged by poor call quality issues due to limited bandwidth and disparate standards, meaning customers could rarely rely on call quality to be consistently high. After seeing these inconsistent standards, Voxter sought to change this by setting higher standards for its own VoIP delivery.
- [Queensboro: SIP trunking keeps customers happy](https://flowroute.com/blog/case-studies/sip-trunking-keeps-customers-happy/): In the custom printing business customers have many options, which is why for The Queensboro Shirt Company, reliable customer service is crucial. Fred Meyers founded Queensboro when he was a college student during the late 1970s in New York City. The original Lacoste polo shirt was extremely popular, and Fred wanted to find an alternative. He needed a way to get the same distinct quality polo shirt as the original, but with whatever logo or design a person wanted. After looking around, Fred found a high-quality shirt supplier and an embroiderer to put different logos on the shirts. Fred knew the combination of quality product combined with excellent customer service was unbeatable, so Fred grew his business by direct sales through advertisements and mailings, and placing a high value on establishing direct relationships with his customers. Queensboro still remains dedicated to its customers, working constantly to make and keep its customers happy. An important aspect of Queensboro keeping its customers happy is live support over the phone. Equally important is knowing its phone service is reliable and backed up by strong support, so whenever a customer calls the experience is flawless.
- [Cybertek: A Case Study in Reliability](https://flowroute.com/blog/case-studies/cybertek/): Cybertek has been managing enterprise networks and systems integrations for over 20 years. The Company’s President, Scott Siegel, knows it’s crucial that customers can reach you at all times; busy signals, hold music and dropped calls severely damage relationships. When Scott set up a Cisco Unified Communications system to manage single number reach for all technicians, his plan hit a wall when his existing carrier wasn’t able to accommodate the trunks he needed - important support calls couldn’t get through. By switching to Flowroute’s unlimited channel plan, Cybertek can provide the responsive support model customers demand, and Scott is confident his phone lines will always be up.
- [Wavetechs: SIP trunking you can trust](https://flowroute.com/blog/case-studies/sip-trunking-you-can-trust/): The reputation of custom voice and data technology provider Wavetech Solutions rests squarely on its ability to deliver reliable services. Wavetech’s founders, Alexander Lindsay and Jacob Samandar, approached Flowroute because they needed a high quality, reliable voice service that they could trust with their most valued customers. Their clients needed a SIP trunking solution that never experienced downtime. Wavetech Solutions finally found the reliability they required with Flowroute’s SIP trunking solution. Alex and Jacob were also impressed by the unlimited technical support, consistent uptime and scalability.
- [Gogo: Finding a Scalable SIP Solution](https://flowroute.com/blog/case-studies/gogo-sip-solution/): Since delivering its first inflight Internet experience in 2008, Gogo has grown to over 800 employees in five offices around the country. With 1000s of customers thirsty for in air data connections, it’s crucial that Gogo is highly available to support its staff and its airline partners globally. Capacity was near its max, but the company was growing too quickly to wait for traditional telecom installation timelines. Luckily in 2013, Rick Breidenstein knew how he could gain the control he needed to handle the situation before even joining Gogo’s IT department.
- [Centravel Inc.: Savings and peace of mind](https://flowroute.com/blog/case-studies/centravel-inc/): Centravel Inc., a retail travel agency, has over 60 offices across the United States requiring the ability to own and operate many phone numbers and phone lines. When Centravel's Sal Martinez needed to find a more cost effective way of operating all of these remote offices, he turned to Flowroute’s cost effective SIP trunking service.
- [Foodler: Reliable SIP trunking for distributed contact centers](https://flowroute.com/blog/case-studies/foodler/): Food delivery is a time sensitive business. That’s why Christian Dumontet, CEO and Founder of Foodler, needed a truly reliable SIP trunking provider. Foodler is an app and website that facilitates the speedy and on time delivery of meals from partner restaurants to its customers. When orders show up late, wrong, or not at all, hungry consumers move on to the next delivery service. Christian needed a SIP trunking solution he could count on to keep his remote support agents available to manage real time order updates. That’s why he uses Flowroute.
- [USA Contact Point: Unlimited inbound channels keep customers happy](https://flowroute.com/blog/case-studies/usa-contact-point/): You know what it feels like when you can’t get through to your financial service provider on the phone. You begin to worry, sweat, and question the legitimacy of the business. One feature built in to Flowroute helps avoid all those metaphorical heart attacks.
- [Jamko Force Networks: How the right t.38 provider sharpens your competitive edge](https://flowroute.com/blog/case-studies/jamko/): When James Kockler decided to expand his IT consulting business, JamKo Force Networks, to include hosted voice service, he had issues finding a SIP trunking carrier that could reliably provide everything he needed. The frustration was enough to make him give up on the idea of providing voice service, but he was losing deals to competitors who could offer IT support and phone service. By meeting all Jim’s needs, and then some, Flowroute is now providing JamKo with reliable voice services that actually deliver a competitive advantage.
- [VoIPster: The power of knowledgable support](https://flowroute.com/blog/case-studies/voipster/): Enough is not enough. VoIPster was built on decades of information technology and security expertise. With that kind of background, it’s easy to see the deficiencies in the service support offerings many providers and customers accept as ‘good enough’. Founder, Andrew Mitchell knew his customers deserved more than enough.
- [FastCustomer: The switch that makes your telecom apps viable](https://flowroute.com/blog/case-studies/fastcustomer/): FastCustomer is an app that was built after its creators, both web developers, got tired of wasting time waiting on hold for customer service. FastCustomer originally used Twilio as its platform for placing calls to the provider of your choice, with over 3000 companies available to call.
- [Spectrum Technologies: Selling Cloud Communications](https://flowroute.com/blog/case-studies/selling-sip-trunking-providers-tco-and-beyond/): Spectrum Technologies offers fully customized turnkey solutions for office communications. In December of 2013, they added voice over IP to their product portfolio, becoming a certified Fonality provider. Spectrum helps companies convert from analogue PBX systems to integrated VoIP systems. Currently with offices in Texas and New Mexico, Spectrum is planning to expand across the Southern United States. Here’s how intelligent communications from Flowroute are helping to enable Spectrum’s growth and prosperity.
- [Acrylicpress.com: What makes Enterprise VoIP service phenomenal](https://flowroute.com/blog/case-studies/acrylicpress/): If you’ve ever received an award, chances are Eric Wald’s company had something to do with its manufacture. Nearly every trophy dealer in the US carries their products. From acrylic awards to signage, to gift items like luggage tags, clocks and photo wall art, they produce over 2,000,000 items a year between factories in Mexico and Vietnam. The whole operation is managed out of offices in Atlanta and Tucson. But as established as AcrylicPress.com is, Eric knows that the Company’s market position depends on being highly available to its national network of customers. The entire business relies on highly reliable and high quality phone service, to keep up with the continual flow of orders.
- [Cape Print: SIP trunking that supports business](https://flowroute.com/blog/case-studies/cape-print/): When Jonathan Scott took over ownership of Cape Print, his multi-location organization was running three or four different phone systems using copper lines over PRIs. It was a nightmare to manage, and the bill cast a dark shadow over his profits. In 2009, he switched everything to a hosted PBX in hopes of streamlining management and slashing costs. For a while it worked, then his provider stopped working reliably and customers couldn’t get through for days at a time. Here’s what went wrong, and how he solved the problem for good.
- [AgUpLink: Reselling VoIP where no VoIP has gone before](https://flowroute.com/blog/case-studies/aguplink/): Dustin Springman is the founder of AgUpLink, a startup bringing network services, including Internet and phone, to rural agricultural communities throughout Georgia, Florida and Alabama. The company was born out of Dustin’s 16 year IT background, and demand for more up to date communications technologies to support modern farming.
- [ChowNow: How the right VoIP connection keeps customers happy](https://flowroute.com/blog/case-studies/chow-now/): ChowNow is a branded online ordering platform that enables restaurants with online ordering through web, social media outlets, and mobile applications. With an office of 30 people, including six salespeople, eight account managers, and three customer support reps they spend a lot of time on the phone. Because food delivery is a time sensitive industry, it is crucial that ChowNow customers and the people ordering through them be able to get in touch quickly and easily.
- [Gotham Dream Cars: The Expert’s SIP Trunking Choice](https://flowroute.com/blog/case-studies/gotham-dream-cars/): Not just any provider will do.
- [Ringadoc: The Care They Need](https://flowroute.com/blog/case-studies/the-care-they-need/): Service that’s on even when you aren’t –

## Landing Pages
- [Flowroute SIP Trunking allows you to scale your voice services while saving you money](https://flowroute.com/blog/flowroutes-sip-trunking-allows-you-to-scale-your-voice-services/)
- [Flowroute SIP Trunking allows you to scale your voice services while saving you money](https://flowroute.com/blog/flowroute-sip-trunking-allows-you-to-scale-your-voice-services/)
- [There is No Alternative for Flowroute](https://flowroute.com/blog/no-alternative-that-matches-flowroute/)
- [There is No Alternative to Flowroute Superiority](https://flowroute.com/blog/no-alternative-to-flowroute/)
- [Tired of Outages? Try Flowroute Now!](https://flowroute.com/blog/tired-of-outages-try-flowroute/)
- [Unlock Your Full Potential with Flowroute Solutions](https://flowroute.com/blog/unlock-your-full-potential-with-flowroute-solutions/)
- [Tired of Outages? Try Flowroute Now!](https://flowroute.com/blog/tired-of-outages-try-flowroute-now/)
- [Bring Your Own Carrier (BYOC) with Flowroute](https://flowroute.com/blog/bring-your-own-carrier/)
- [There is No Alternative to Flowroute Superiority](https://flowroute.com/blog/no-alternative-to-flowroute-superiority/)
- [Unlock Your Full Potential with Flowroute Solutions](https://flowroute.com/blog/unlock-your-full-potential-with-flowroute/)