Communication service providers and enterprises are looking for new ways to create innovative offerings.

To improve business processes and ultimately drive a better customer experience, communications service providers are turning to cloud based communications partners to enable them with advanced tools, reliability and scale.

In this new white paper, leading  industry analyst Irwin Lazar of Nemertes explores the foundational aspects of digital transformation and how to select the right cloud communications partner.

The white paper covers:

• How industry changes and expectations is driving the adoption of cloud communications.
• How CSPs can meet customer communications demand while improving the overall experience.
• The value of CPaaS, software-centric, and traditional telecommunication providers.
• How to select the right communications service partner based on your requirements.