For decades, voice calling has been the primary way businesses interact with their employees and customers. While modern businesses still rely on voice calling, the capabilities have evolved, making cloud-based voice SIP a mainstream option for calling. Remote office environments are commonplace and require VoIP service to ensure a seamless connection between distributed workforces.
Businesses today rely on cloud-based calling solutions built on resilient voice networks to ensure worldwide connectivity and reliability. According to a report in Global Trade, there were over 90 million active cloud calling licenses in 2022, a quantity that has nearly doubled since 2018. Cloud-based solutions with SIP enhance the reliability of business communications, providing benefits to both the business and users.
What Is Voice SIP and How Can It Enhance Business Communications?
Session Initiation Protocol (SIP) is a network protocol that carries voice, text messaging, video, and other communication media as a unified solution. Voice SIP is designed for Voice over Internet Protocol (VoIP) transmissions.
While a traditional primary rate interface (PRI) trunk provides 23 channels for simultaneous voice communication, a cloud-based SIP uses virtual trunks with a near-limitless number of channels for simultaneous calling. Channels are dynamically added based on current demand to ensure your client or company can receive inbound calls. The number of channels depends on the organization’s bandwidth for VoIP calls.
A cloud-based VoIP SIP offers enhanced communication capabilities for businesses. It unifies communications, allowing for VoIP, messaging, and video conferencing on the SIP trunk, and can be accessed by authorized users from any location. SIP calling allows remote users a consistent voice experience as long as the user has a stable internet connection.
Why Do Businesses Require Voice SIP for Reliable Calling?
Businesses of all types and sizes rely on reliable and consistent communication. While an omnichannel approach is often preferred with messaging, email, and even video calling, few businesses can go without reliable voice calling. If your business or client is facing any of the following challenges, SIP with voice is an ideal solution.
Challenge #1: Meeting Call Demands
Businesses with high and low call volumes can benefit from VoIP SIP’s ability to scale dynamically. When the organization’s inbound calls increase, the SIP trunk can dynamically allocate more calling capacity and simultaneous channels to accommodate the increase in traffic.
Challenge #2: Providing Worldwide Availability
A cloud-based SIP provides a consistent voice experience from anywhere with a stable internet connection. It is ideal for businesses with an international market or user base and those with a distributed workforce. Voice calls are routed through the internet using clear and reliable voice communication routes.
Challenge #3: Ensuring Seamless Operations
Cloud-based VoIP communication offers inherent business continuity and reliability for companies needing disaster recovery plans. SIP allows users to access the organization’s communication systems off-site, allowing authorized users to make and receive calls using the VoIP service from remote locations. It can be an ideal solution for business continuity when employees must shelter in their homes or move to another location due to a natural disaster, pandemic, or outage in the office.
Related: Is VoIP a Reliable Solution for Business Communication?
Challenge #4: Improving the Customer Calling Experience
While many businesses have moved to expand their communication options to conveniently meet the needs of every consumer, voice calling remains a vital tool for improving customer service. In a survey featured in Business Wire, 7 out of 10 consumers listed phone calls among their top 3 preferred methods of contacting a business. Having live representatives ready to take phone calls with the power of VoIP SIP can give consumers the option to call your business or client when it is their preferred method of contact.
How Can You Ensure Resilient Business Voice Communications?
If your client or business requires resilient voice communications, SIP can meet its demands. When you select the right platform, implementing a cloud-based VoIP SIP gives your company or client the following advantages.
Quick and Streamlined Setup
The setup process of traditional phone systems can be complicated and require costly on-site infrastructure. A cloud-based SIP with VoIP provides fast and simple setup and deployment. The ease of implementation and lack of additional on-site hardware make it easier to get your client or company’s services up and running, avoiding downtime to operations. You or an administrator from the business can use a simple web portal to port and provision phone numbers by cloud-based providers.
Cloud-based VoIP solutions provide SIP trunking virtually over a network without costly PRIs. A virtual SIP trunk provides a dynamically scaling number of channels depending on the company’s network bandwidth. Remote users typically only require a compatible device with an app and a stable internet connection to log in and use the VoIP service and SIP.
High-Quality VoIP Connection
Voice communications are an essential part of business functionality. Reliable, quality voice systems mean that callers aren’t disturbed by issues such as latency or jitter. If a problem arises, sophisticated cloud-based providers can route traffic to other available networks using dynamic failover. Resilient voice services ensure companies can stay connected—ensuring mission-critical teams, such as customer support, can continue serving customers with minimal interruption.
Scalability
With flexible voice calling, enterprises have the power to customize their communications and preserve the ability to respond to changes. It can overcome a surge in call volumes during an event or busy season and make relocating to another office or remote location seamless. VoIP calling allows companies to add or remove phone lines, port numbers, and adjust features whenever needed while benefiting from legacy systems’ capabilities.
Scalable VoIP calling is an ideal solution for businesses that need to change the volume of resources deployed, allowing them to remain flexible and adaptable. When you choose a VoIP platform that offers flexible metered pricing, your client or company will only pay for the calling time it uses in a given billing period. This allows the company to scale its communications capabilities to meet demands without unexpected fees.
Business Continuity
A cloud-based VoIP can provide your client or company with business continuity and disaster recovery capabilities. Since the voice service is not hosted on-site, incoming calls will still be received if there is an outage.
Related: Ensuring Uninterrupted Business Operations: The Vital Role of Business Continuity
When the business’s workforce must remain off-site for a temporary or extended period, users can use the company’s SIP from a device, such as a mobile phone, IP phone, or software phone connected to the internet. Regardless of the users’ locations, the calling quality will remain consistent due to the cloud-based service.
Sophisticated Telecom Features
SIP calling provides sophisticated features to enhance your company or client’s business communications. Some features include call transferring and remote call forwarding to ensure calls reach their intended recipient, phone number masking to hide sensitive information, CNAM to provide recipients with a recognizable business name and number, and several other powerful features.
Voice SIP can also be combined with Microsoft Teams. Whether your client or company already uses Teams for collaboration or the business is considering it as a solution to connect its distributed remote workforce, Teams with SIP can provide a solution.
Users will have the collaborative chat, file sharing, and conference calling options of Teams and be able to seamlessly make and receive calls using the platform. An Enterprise Teams solution with SIP offers more user seats in conference calls, voice calling from Teams contact lists, and several configurations to make the transition seamless.
How to Evaluate Telecom Carriers
While resilient voice communications are critical to any business, choosing the right voice service provider will ensure your company or client gets the optimal benefits from its switch to voice SIP. Determine how quickly and dramatically your business will scale. For instance, a startup may need to scale quickly and move from a local or national user base to an international one. Ensure your VoIP service will meet your client or company’s scaling needs.
Ease of implementation is vital to you and your client or organization’s satisfaction. Modern SIP providers allow you to implement voice calling into systems and software for your business with an application programming interface (API) and configure the service from a simple web portal.
Reliability is a necessity to keep business operations running smoothly. A resilient voice network will ensure your client or business has the calling capacity to handle the largest surges in call volumes. It will also provide business continuity with dynamical failover and features like remote call forwarding to ensure your business or client is prepared for disasters that may cause a service outage or catastrophic event.
Get a Reliable Voice Calling Solution for Business With Voice SIP
Voice SIP from Flowroute provides a reliable calling solution for businesses of any size. Your client or company gets guaranteed incoming voice delivery with the dynamic failover features of our HyperNetwork™, ensuring a clear and consistent calling experience. We deliver 24/7 availability and 99.999% uptime to keep your business or client’s calling capabilities operational. Organizations can take advantage of the near-limitless scalability of a cloud-based SIP and a simple provisioning and porting process. Get started with a reliable voice-calling solution from Flowroute.
