Flowroute Reviews
Our customers are providing us with feedback and we are using it for self-improvement. If you are one of our valued customers, please tell us what you think about our products.
Flowroute Customer Reviews
See what our clients are saying about Flowroute products and services, and how our top-notch customer service enhances their business.
Ben McDonald
What do you like best about the product?
The uptime. I don't recall a single instance where Flowroute was to blame for a failure.
What problems is the product solving and how is that benefiting you?
Flowroute is my SIP solution. The pricing works for me too. I love not having to think about reliability. I have a backup provider I have yet to use.
What do you dislike about the product?
I have nothing to write here. All of our requirements are met or exceeded in every respect.
David Scanlan
What do you like best about the product?
The support team is great. They are helpful and get back to me quickly. I also don't think we ever had any considerable downtime with Flowroute.
What problems is the product solving and how is that benefiting you?
I used Flowroute to hold DID's and for call trunking. We used Flowroute in combination with our FreePBX phone system.
What do you dislike about the product?
I don't have any dislikes about Flowroute. I haven't had any issues with them.
Recommendations to others considering the product:
I would highly recommend. The support is amazing, which we all know can be hard to find. I know that if I ever need help or have an issue, it will be resolved quickly.
Verified User in Financial Services
What do you like best about the product?
Flowroute provides an easy to use interface, with friendly staff and support to help with any potential issues along the way. Flowroute's support is timely and helpful compared to other organizations we have worked with in the past for DID management. The step by step instructions make it very easy to accomplish any tasks. There is plenty of documentation to read through for any variety of potential issues we could run into. For us, Flowroute is a one stop shop for purchasing, pointing, and utilizing DIDs. Flowroute also provides additional services may choose to use in the future.
What problems is the product solving and how is that benefiting you?
Our firm utilizes Flowroute to route DIDs to our numerous PBX servers around the world with ease. Flowroute allows our firm to navigate having multiple offices around the world a piece of cake. Administration of our DIDs is extremely simple. We can add multiple DIDs simultaneously, and make changes all with just a few short steps. We no longer have to rely on multiple sources to acccomplish these tasks! Ultimately, we have saved thousands of dollars by not having to use more than one service for DID management.
What do you dislike about the product?
Server retirement process and self administration can be confusing. The administration panel could be laid out more intuitively. For instance, changing payment methods can be a bit of a pain. That said, searching through the documentation doesn't take too long at all. As for server retirement, this is an inevitability with any of these services. Additionally, it is not a frequent occurrence. We only had to deal with it once during our tenure with Flowroute. In our experiences, we had some issues with migration early on. The process is detailed in emails sent prior to retirement but could be more descriptive. That being said, when we ran into issues, the staff was timely and helpful in resolving any issues we ran into along the way.
Recommendations to others considering the product:
Don't utilize too many services for telecommunications. Less is more, and I believe Flowroute accomplishes everything most firms require.
Brant Myers
What do you like best about the product?
Ease of setup and "only pay for what you use" pricing model.
What problems is the product solving and how is that benefiting you?
We were looking for a dynamic sip trunk provider as we were unclear how many calls would be active at any one time. We also didn't want to pay for all inclusive sip trunks that were not being used. Flowroute fills both of those needs.
What do you dislike about the product?
Billing reports could could use a few more filtering options.
Verified User in Telecommunications
What do you like best about the product?
The quality of service for VoIP calls is excellent. We have not experienced any outages for many years as a client of Flowroute.
What problems is the product solving and how is that benefiting you?
Our previous VoIP provider had many outages and technical support was the worst. We moved to Flowroute several years ago and have not regretted it. When a provider's services just work and you don't have to think about them, that is what we desire and what we receive. Call quality is excellent.
What do you dislike about the product?
I'm not sure how they could make their service any better. We always receive a quick response for technical service questions.
Verified User in Information Technology and Services
What do you like best about the product?
It just works really well. Straightforward provisioning, and services that work reliably. The few times we've needed support, they've been on it quickly and provide good answers.
What problems is the product solving and how is that benefiting you?
Flowroute provides termination and origination services. They've helped make our operations easy.
What do you dislike about the product?
We've found nothing we dislike about Flowroute.
Recommendations to others considering the product:
They offer a great shop for VOIP interconnect.
Verified User in Telecommunications
What do you like best about the product?
They have an incredible API and dashboard.
What problems is the product solving and how is that benefiting you?
Nothing currently. We have been able to leverage flowroute to build our online faxing service.
What do you dislike about the product?
Their number inventory sometimes runs out.
Recommendations to others considering the product:
I would advise people to try all competing services, but you will most likely still end up at flowroute when you do the hands on comparison.
Verified User in Financial Services
What do you like best about the product?
Flowroute balances reasonable cost with a full suite of features.
What problems is the product solving and how is that benefiting you?
Flowrote is being used to provide a VoIP phone system for our organization.
What do you dislike about the product?
Learning how to use Flowroute for the first time can be difficult.
David Huntley
What do you like best about the product?
1. Ease of administration: obtaining, porting, and provisioning phone numbers, Caller Name, E911 settings, call routing options, etc are all very easy and quick to take care of from the website in real time with (usually) no additional communications needed 2. If it's needed, support is best in the industry (this reviewer has been evaluating and reselling VoIP products for 10 years) 3. Service does not go down 4. Support for a huge variety of IP platforms 5. Low cost!
What problems is the product solving and how is that benefiting you?
We provide comprehensive IT and voice solutions for small offices, generally less than 25 users. After having worked with a handful of other SIP trunking providers to deliver reliable, high quality voice services to our end user customers, Flowroute is the only company we've worked with that seems truly interested in finding creative solutions that address your particular needs and situation.
What do you dislike about the product?
- although Call Detail Records can be obtained easily and downloaded in CSV format after a short delay, automated/scheduled reporting would be an improvement
Recommendations to others considering the product:
Flowroute is focused on innovation in the telecom space. For example, they now provide APIs that allow you to provide SMS text services over SIP. They also have high emphasis on quality of their support team. Can't think of any caveats!
