Your trusted partner for innovation
We make it easier for businesses who operate their own real-time communications solutions to succeed as they push the envelope of performance and functionality. We do that by offering the responsiveness, expertise and reliable network needed to innovate faster.
EXPERTISE YOU CAN USE
Our telecom software expertise leads to your improved implementations.
Rare expertise
Flowroute’s architecture represents the best approach to bridging telecom and Internet real-time communications. We readily share our rare software telecom expertise plus the know-how to move telecom infrastructure into the cloud.
Speed and transparency
We operate with the speed and openness of a cloud software company first, and unlike any carrier you’ve worked with before.
Forward-looking solutions
Unlike other carriers, we are not vested in the status quo. We win from being a positive change agent with our customers.
SIMPLIFIED OPERATIONS
Integrate with our real-time communications infrastructure to simplify your operations.
Flexible components with a la carte pricing
Buy just what you need to build the right solutions for your customers.
Faster porting
Flowroute's proprietary porting process and carrier status and relationships ensures faster completion of port orders, typically in 2 weeks or less, and delivered in a scheduled two-hour porting window.
Advanced APIs
Get direct access to call routing, SMS and MMS messaging, detail records and more with our APIs.
MORE RELIABILITY
Improve reliability with failover and business continuity built in.
Failover routes
On a per phone number basis, you can specify additional IP addresses or phone numbers to failover incoming calls to if the primary destination goes down.
Multi-carrier redundancy built in
Flowroute’s patented HyperNetwork can route around other carriers’ outages and degradation. This capability allows Flowroute to help its customers mitigate outage time by quickly detecting network impairments, and re-routing the traffic to successfully complete inbound calls.
HyperNetwork recovery examples
| Carrier | Issue | Cause | Carrier Impact | Flowroute Impact |
|---|---|---|---|---|
| Traditional Carrier 1 | Call failure | Fiber cut | 24 hours | 32 minutes |
| Traditional Carrier 2 | Degraded audio | Switch failure | 9 hours | 28 minutes |
| Traditional Carrier 3 | Call failure | Switch failure | 7 hours | 18 minutes |
RESPONSIVE, KNOWLEDGEABLE SUPPORT
An experience that ensures your satisfaction and your success.
Deep expertise
Flowroute's support engineers are fully trained in all aspects of our network as well as a broad range of UC, PBX and call center system technologies.
Award winning support
Flowroute's support team was recognized for a Stevie Award for frontline support two years in a row and has achieved an NPS score of 60+ for the last six months - unheard of in the telecommunications industry.
Predictable porting process
Flowroute's proprietary porting process, carrier status and relationships ensures faster completion of part orders, typically in 2 weeks or less, and delivered in a scheduled two-hour porting window.
