In a recent post about all the things you need to know about your VoIP system before it’s your VoIP system, I talked about the importance of getting your IVR…
WebRTC is not a thing. It’s a technology standard. You will never hold it. You can’t see it (just what it does). Or install it (which is the whole point)….
The thought of switching to VoIP is still intimidating for some businesses. With this concern in mind, Software Advice, a company that reviews business phone software, decided to develop a…
This week, PBX in a Flash updated from 2.0.6.4.5 to 2.0.6.5.0. As with any software update, the changes are incremental. But there are a few key compatibility upgrades that punch…
I know what you’re thinking. “Features. It’s features right? If I don’t pick the right features for my hosted PBX, oh my gosh, I’ll be a huge failure.”
With the right provider, Caller ID Name (CNAM) is a feature that adds a more open and human element to your telecommunications while it drives revenue, too. To understand CNAM…
Whether you’re installing a system or having one installed for you, if you don’t plan out your VoIP system features beforehand, you run the risk of creating an ongoing monster…
OK, you can’t stretch customer attention spans with total control of your VoIP system. But with the ability to immediately change your VoIP system, you can
Just like skinning a cat, there are many ways to build High Availability into your telephone system. Obviously, you’re going to build in redundancies, and manage load balancing, because you…
Let’s talk about those pesky little so and sos that are always eating away at your profitability, costs. Better yet, let’s talk about an easy change that can help make…
The world of VoIP can be dangerous if you’re not paying attention. Protecting yourself and your business starts with knowing the threats. Mark Collier knows telephone security. As CTO and…
