This article is condensed and originally appeared in BetaNews.
With more digital communication tools available than ever before, enterprises and end users have started to demand more tailored options that can improve their experience and make it even easier to connect.
Web Real-Time Communication (WebRTC) is one such tool that can enhance deployment of voice and video and tools within browsers and apps.
WebRTC: The Basics
WebRTC is an open source standard that allows browsers and apps to communicate directly with other apps and browsers without using external plugins. WebRTC enables web browsers to connect easily with others in real-time, from any device, while also allowing voice and video communication within web pages. It’s a technology we are seeing used more and more in common tasks such as real-time collaboration and screen sharing.
As developers look to differentiate their offerings to gain competitive advantage, they can explore deeper customizations of existing tools. For example, enterprises interested in improving their customer support or online user experiences can work with their IT departments to create more customized deployments of WebRTC that will result in more enhanced voice and video communications. Below are a few ways IT teams can leverage existing communication tools to evolve WebRTC deployments.
The WebRTC, VoIP & SIP Family Tree
WebRTC is becoming more recognized as a part of the fabric of our everyday communications. And due to its functionalities that enable real-time communication, WebRTC has the potential to make similar technologies like VoIP and SIP/RTP even more powerful.
Further, because WebRTC allows voice, video, and other media to be transmitted in their most basic formats, it’s considered to be a derivative technology to VoIP. SIP and WebRTC are complementary, though VoIP is used mostly for voice exchanges. VoIP and SIP/RTP are compatible with the existing network, instead of being designed only for rich browser apps or mobile apps. Though WebRTC and SIP do not need each other to function, uniting their capabilities can help users boost their communications options.
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