SIP Trunking for Call Centers
Flowroute is the highly-reliable, scale on-demand phone service you need to ensure CSRs are available for every call. Advanced SIP packets deliver the data you need to manage your queue and your workforce. Audio transmission is streamlined to optimize customer experience with high-quality audio.
ENTERPRISE SIP TRUNKING
Intelligent SIP for your call center
Flowroute delivers meaningful intelligence with every single call. The rich data in Flowroute SIP packets empowers personalization, real-time workflow, and resource optimization, and enables custom feature functionality at no additional cost.
Reliability and quality
Configure and deploy Flowroute SIP trunking in minutes. Add new seats knowing line capacity won’t stand in your way. Activate new local or toll-free numbers instantly. Use our advanced SIP signaling to route calls more contextually and seamlessly integrate voice into your contact center platform.
Flexibility and control
As the first natively IP voice service provider that is officially a nationwide carrier, Flowroute is directly tied into the telephone network. That means your calls traverse the most stable path possible in and out of your system to enhance call quality and reliability.
PHONE NUMBERS
Purchase local, toll-free, and vanity numbers in US and Canada
Have an existing phone number? Discover what makes Flowroute truly unique by way of its in-house porting team and proprietary customer onboarding process.
Local phone numbers
Select local telephone numbers by area code in any location across the US & Canada.
Toll-free phone numbers
Choose from a large selection of toll-free numbers including (800), (888), and (855).
Vanity phone numbers
Choose a unique phone number that makes sense for your business from Flowroute's large inventory of vanity phone numbers.
Port existing phone numbers
Flowroute has made customer onboarding more predictable and transparent by reducing the complexities that surround the porting process.
FRAUD PROTECTION
Your security is our top priority
Flowroute provides account level protection to mitigate your risk of toll fraud and to further secure your business.
Disable outbound SIP credentials
Enable IP-based authentication to place outbound calls from approved IPs.
Maximum outbound rate
Block any outbound call if it exceeds a rate you have predefined in your online portal.
Destination restriction
Manually blacklist destinations to ensure no traffic is ever being sent to undesired destinations.
Destination whitelisting
Just starting out with Flowroute? Utilize destination whitelisting so we can learn your traffic patterns to proactively fend off potential fraud in the future.
CODEC SUPPORT
- G.711
- Standard audio compression
- G.729
- Efficient audio compression
- T-38
- Reliable Fax-over-IP support on calls
IP PROTOCOL SUPPORT
- SIP over UDP
- Supported
- SIP over TCP
- Supported
SIGNALING FIELD
- DTMF
- RFC 4733, RFC 2833
- Caller-ID (CLI)
- P-Asserted-Identity, privacy support
- Forwarding
- Diversion headers
- Custom Tags
- X-Tag header
- ANI-II/OLI
- ISUP-OLI headers
ADDITIONAL SERVICES
Improve your voice capabilities with custom account presets
Flowroute offers extended account functionality to enhance your voice services.
CNAM
Easily enable Caller ID on all of your Flowroute DIDs. Our Caller-ID name storage is a free service that allows you to associate a 15 character name with any Flowroute phone number on your account. It's a proven fact, calls that display a name, as well as a number, receive significantly higher answer rates.
E911
Emergencies happen, and that is why with Flowroute’s Enhanced 911 (E911) service, you can easily attach a US or Canadian address to any Flowroute number, making sure emergency services know where to send help as soon as your call comes in.
- The largest E911 coverage in the US and Canada
- Eliminate dedicated 911 trunks
- Replace regional PS-ALI accounts
- No more managing emergency locations
- Identification numbers
