This article is condensed and originally appeared in the Telecom Ramblings.
Businesses across the globe are still adapting to organizational changes put into place because of the ongoing pandemic and they’re shifting their IT investments accordingly. Many companies have migrated to cloud-based communication systems and workplace tools to maintain continuity, improve remote collaboration across teams, and enhance interactions with customers. However, the shift to remote work was sudden and many businesses took a “migrate now, think later” approach and quickly moved to cloud-based telecom providers without a long-term plan.
As we look to the future, some businesses will embrace remote work long-term while others will begin planning for a shift to a hybrid system of remote and in-person operations. In either case, IT decision-makers will seek to better understand and improve their cloud communication to maximize their return on investment. As developers and IT teams evaluate a long-term plan for their enterprise communication deployments, securing more control over how they implement new telecom services will help control costs and enhance their capabilities.
To gain greater control over their telephony deployments, companies will need to partner with their CSPs and carriers to determine which cloud telecom configuration is best suited to meet their operational and customer needs. Outlined below are three common telecom configurations businesses can choose from.
Cloud-Hosted PBX
A cloud PBX is a business phone system that is hosted entirely on servers in off-site data centers and powered over the internet. A cloud PBX can provide more features than a traditional PBX phone system while enabling a non-technical administrator to easily set everything up. For example, any new upgrades and features that the service provider releases are added to the phone system automatically. This model offers little to no disruption to an organization as they transition to the cloud and is a common configuration of telecom.
Purpose-Built Software
This solution is pre-integrated into a workflow and communication becomes an embedded capability within a critical and valuable software solution. Further, purpose-built means that the product was designed to meet specific business requirements as defined by the customer and its mobile application requirements. This configuration is commonly seen in a channel or vertical setting.
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