This article is condensed and originally appeared in the Contact Center Pipeline.
What to Do After Migrating Your Contact Center to the Cloud
Best practices to help guide your team through common challenges.
This year, we’ve seen much of the workforce shift to remote work as companies adapted to operating during a global pandemic. With this transition, businesses turned to digital technologies powered by the cloud to support their contact center operations. In addition, some organizations have taken it one step further by transitioning their contact center operations to fully remote settings to provide customers with online and contactless customer support.
As teams navigate the new distributed contact center landscape, IT and business decision-makers are evaluating how to make the most of the new cloud-based services they’ve adopted. IT teams that have recently migrated to the cloud are in a position where they can leverage cloud-based tools for everyday use and scale their services for future growth.
Despite the well-known benefits the cloud offers, such as flexibility, scalability, and ease of use, there are still a few challenges that teams can encounter as they navigate a new deployment. Remote contact centers are no different; however, by learning how to address some of the common pain points of cloud migration, businesses will be well-suited for continued growth. Cloud-powered contact centers can scale services and support as needed to accommodate the realities of an uncertain future.
The following are a few best practices to help guide IT, teams, through some of the common challenges they might face as they adjust to their new cloud contact center.
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