A la carte components with volume pricing
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Fixed phone number charges
Fixed phone number charges include the non-recurring setup charges and recurring monthly charges associated with phone number subscriptions. Inbound call rates are listed separately.
| Quantity | Setup | Monthly recurring charge |
|---|---|---|
| 1 | $0.00 | $0.50* |
non-recurring charge
monthly-recurring charge
* Pricing starting at
Inbound call rates (Domestic)
Only pay for minutes you use. With no limit on simultaneous calls, you instantly adapt to occasional or seasonal bursts in traffic.
| Charge | Rate | |
|---|---|---|
| Domestic Inbound rate* | $0.005/minute |
* For on-net DIDs only
Flowroute HyperNetwork *
Flowroute’s patented inbound DID redundancy solution.
| HyperNetwork-Capable DIDs | Monthly HyperNetwork Fee (3 yr Term) |
Monthly HyperNetwork Fee (2 yr Term) |
Monthly HyperNetwork Fee (1 yr Term) |
|---|---|---|---|
| Tier 1: 1 - 49 | $50 | $75 | $100 |
| Tier 2: 50 - 499 | $100 | $150 | $200 |
| Tier 3: 500 - 999 | $150 | $225 | $300 |
| Tier 4: 1,000 or more | $250 | $375 | $500 |
* Terms & Conditions apply. Contact Flowroute Sales
Local number portability orders
Number Portability allows telephone numbers residing with your existing provider to be transferred to the Flowroute network. Price breaks may be offered for large orders on a case-by-case basis.
| Charge | Port Order Cost | Number setup charge | Number Monthly recurring charge |
|---|---|---|---|
| Each number | $0.00 | $0.00 | $0.50 |
non-recurring charge
monthly-recurring charge
All numbers per port order must either be contiguous or be in the same ratecenter. Additional numbers that are not contiguous or not in the same ratecenter must be created as a separate port order.
Cancellation and fees
Port order cancellation fees only apply to port orders that have gone through the submitted status. All port orders in the pending or processing status can be cancelled without a fee.
| Charge | Local Port Order | Toll-Free Port Order |
|---|---|---|
| Cancellation fee* | $10.00/number | $0.00/number |
| Expedited cancellation fee | $100.00/number | $0.00/number |
| Number slam | $300.00/number | $300.00/number |
| FOC'd number supplements** | $20.00/number | $20.00/number |
*If a port order is cancelled, then resubmitted, you will need to re-pay the porting fee.
**Fee applies after 4 discrete supplements.
Outbound / Termination
Outbound & termination charges
Make calls to anywhere in the world. Check out the detailed outbound rates for more information as rates vary in each country.
| Charge | Incremental Rate |
|---|---|
| Outbound rate (US lower 48 states & Canada) | $0.00833/minute |
Toll-free Inbound / Origination
Toll-free inbound / outbound rates (US & Canada)
Utilize an 8XX number as an easy and low-cost way for others to call you for free.
| Charge | Cost |
|---|---|
| Toll-free inbound rate (US lower 48 & Canada) | $0.00975/minute |
| Dip charge | $0.00530/call |
Messaging
SMS
Configure SMS capabilities to your local number through an API or online portal.
| Type | Inbound | Outbound |
|---|---|---|
| Long-code SMS | $0.004/message * | $0.004/message * |
| Toll-free SMS | $0.0075/message * | $0.0075/message * |
* Additional fees and surcharges apply; please see Messaging Fees & Surcharges for a complete list
MMS
Set up longcode and toll-free MMS through the API or online portal.
| Type | Inbound | Outbound |
|---|---|---|
| Long-code MMS | $0.0095/message * | $0.0095/message * |
| Toll-free MMS | $0.019/message * | $0.019/message * |
* Additional fees and surcharges apply; please see Messaging Fees & Surcharges for a complete list
Additional Services
E911
Quickly setup E911 service to automatically associate a physical address with the calling party's telephone number.
| Charge | Monthly Recurring Charge |
|---|---|
| E911 association | $1.39 per phone number $1.50** per phone number |
| Unprovisioned calls to 911 or with an incorrect address | $95.00 per call * |
* A connect fee of $95.00/call is billed for the use of the Emergency Call Response Service Center to verify the caller’s location and to manually connect the call to the closest Public-Safety Answering Point (PSAP).
** Mandatory E911 Fee per each E911 enabled US DID.
CNAM
Setup CNAM (caller ID name) to deliver identity information associated with each of your phone numbers.
| Charge | Cost |
|---|---|
| CNAM lookup | $0.0039 per lookup |
| CNAM storage | Free |
Taxes, fees & surcharges
As of February 1, 2022 UTC, Flowroute may assess an E911 fee used to recover legal and regulatory charges arising from Flowroute’s compliance with the Ray Baum’s Act, including increased state and local taxes on E911 services.
As of January 1, 2019 UTC, Flowroute may assess a Carrier Cost Recovery Fee (CCRF) used to defray the costs of taxes and surcharges incurred in conjunction with its SALE AND purchase of telecommunications from carriers used to support Flowroute’s non-interconnected VoIP service.
Prior to January 1, 2019 UTC, Flowroute assessed a Federal Universal Service Fund (FUSF) charge on non-exempt accounts for interstate and international telecommunications services.
For more information about FUSF contribution requirements, please see the links below.
http://www.fcc.gov/wcb/tapd/universal_service
