Organizations of all types and sizes depend on APIs or application program interfaces to access collaborative tools, such as cloud software. Surveys show that nearly 70% of organizations have adopted…
Integration of telephony services into computer programs is taking off. Research firm 360 Research Reports released a forecast for the industry that predicts a growth rate of 18% per year…
Text messaging is an ideal way to reach customers with marketing campaigns, making it a desirable option for organizations of every size. On average, text messages are opened and read…
While consumers communicate with businesses using a range of channels, studies show consumers still prefer calling a business and speaking to a live representative. However, consumers are reluctant to answer…
Migrating your organization’s communications to the cloud can be a complex process. Cloud-based communications offer numerous benefits to a company and its users, including scalability, efficiency, and flexibility. Cloud adoption…
Organizations are finding value in migrating to the cloud for improved efficiency and flexibility. Deloitte found that leaders in the IT space planned to move 41% of their workload to…
In our ever-evolving distributed work ecosystem, more organizations see the value of cloud-based communications and enterprise collaboration tools. These solutions empower businesses and their teams with flexible, reliable, high-quality communications…
Customers are often a north star for businesses. Understanding customer personas and preferences help companies set effective strategies that drive loyalty and long-term business growth. However, there’s another side to…
In today’s business ecosystem, agility is no longer an additive, it’s a requirement for long-term success. Customer experience has taken center stage, and organizations across all industries feel pressure to…
Modern organizations depend on reliable and high-quality communication services to conduct everyday business. As customer preferences change and external forces can drive significant market shifts in an instant, today’s businesses…
This article is condensed and originally appeared on VMblog. With a new year comes new developments in the world of enterprise cloud communications. As 2021 recedes in the rearview,…
Intuitive. On-demand. Personalized. These descriptors are being used more and more to illustrate “the ideal customer experience (CX).” And a growing number of organizations are turning to their enterprise technologies…
