While businesses rely on various technologies to connect with associates and clients, most still rely on a phone number to communicate. In a survey, Metrigy found that nearly 4 out…
The insurance industry is finding new ways to connect with clients. Text messaging is one way to improve an insurance company’s communication strategy. It can provide better client engagement by…
In today’s fast-paced business environment, reaching customers anytime, anywhere is critical for staying ahead of the competition. For this reason, SMS for business communications has become an essential component for…
If you’re developing an application to integrate SMS or MMS into your company or client’s communication stack, there are more decisions to make than simply which messaging platform you’ll use…
With cybersecurity attacks on the rise, it’s important that any business with online functionality take steps to protect itself and its users from those with malicious intent. One of the…
As businesses seek to contact customers in the most dependable way, many are turning to SMS and MMS messaging. These forms of communication have significantly higher open rates than other…
The rise of messaging apps has transformed the way that people communicate, both personally and professionally. In recent years, messaging apps have become the most popular type of mobile app,…
Organizations can benefit from the scalability of cloud-based voice communications as they look to grow their business. According to UC Today, nearly 20% of the companies surveyed adopted unified cloud-based…
Organizations of all types and sizes depend on APIs or application program interfaces to access collaborative tools, such as cloud software. Surveys show that nearly 70% of organizations have adopted…
Integration of telephony services into computer programs is taking off. Research firm 360 Research Reports released a forecast for the industry that predicts a growth rate of 18% per year…
Text messaging is an ideal way to reach customers with marketing campaigns, making it a desirable option for organizations of every size. On average, text messages are opened and read…
While consumers communicate with businesses using a range of channels, studies show consumers still prefer calling a business and speaking to a live representative. However, consumers are reluctant to answer…
