Customers are often a north star for businesses. Understanding customer personas and preferences help companies set effective strategies that drive loyalty and long-term business growth. However, there’s another side to…
In today’s business ecosystem, agility is no longer an additive, it’s a requirement for long-term success. Customer experience has taken center stage, and organizations across all industries feel pressure to…
Modern organizations depend on reliable and high-quality communication services to conduct everyday business. As customer preferences change and external forces can drive significant market shifts in an instant, today’s businesses…
This article is condensed and originally appeared on VMblog. With a new year comes new developments in the world of enterprise cloud communications. As 2021 recedes in the rearview,…
Intuitive. On-demand. Personalized. These descriptors are being used more and more to illustrate “the ideal customer experience (CX).” And a growing number of organizations are turning to their enterprise technologies…
Each November, we’re reminded of the global efforts to protect against telecom fraud during International Fraud Awareness Week. As a refresher, telecom fraud includes any activity designed to abuse and…
The hybrid work model is here to stay. Research from WeWork on the hybrid workforce reflected that 79 percent of C-Suite employees surveyed plan to let their employees split their…
Nearly every person with a phone has received more robocalls in recent years. In 2020, 45.8 billion robocalls were placed nationwide. In December 2020 alone, there were 3.9 billion robocalls…
Customer preferences are changing, and solutions that offer immediacy, accessibility and customization are highly valued. Not only can these capabilities improve user experience, but they can also influence brand loyalty….
In a recent blog post, we outlined how more enterprises are turning to technologies like SIP trunking that offer flexible deployments of voice communications to modernize IT investments and grow. We…
As enterprises solidify their hybrid workplace strategies, they also must consider employee preferences for flexibility and the physical environment they create for their teams. According to Edelman’s 2021 Work Trend Index…
As the hybrid workforce becomes more prevalent, businesses are learning to adapt their services while remaining connected to their customers and continuing to provide support from a distance. Adopting flexible,…
