In our ever-evolving distributed work ecosystem, more organizations see the value of cloud-based communications and enterprise collaboration tools. These solutions empower businesses and their teams with flexible, reliable, high-quality communications…
Customers are often a north star for businesses. Understanding customer personas and preferences help companies set effective strategies that drive loyalty and long-term business growth. However, there’s another side to…
Last month, BCM One, a provider of NextGen Communications and managed services for IT leaders and resellers, announced it acquired the assets of Flowroute from Intrado Corporation. Flowroute’s scalable…
Insurance companies and agents are often on the frontline when it comes to helping people and businesses respond to a crisis. This has been exemplified numerous times throughout the pandemic,…
In today’s business ecosystem, agility is no longer an additive, it’s a requirement for long-term success. Customer experience has taken center stage, and organizations across all industries feel pressure to…
Modern organizations depend on reliable and high-quality communication services to conduct everyday business. As customer preferences change and external forces can drive significant market shifts in an instant, today’s businesses…
This article is condensed and originally appeared on VMblog. With a new year comes new developments in the world of enterprise cloud communications. As 2021 recedes in the rearview,…
Intuitive. On-demand. Personalized. These descriptors are being used more and more to illustrate “the ideal customer experience (CX).” And a growing number of organizations are turning to their enterprise technologies…
This article is condensed and originally appeared on TechDecisions. Hybrid work continues to grow in popularity, which means businesses need to rethink and restructure their technology stacks to best support…
Each November, we’re reminded of the global efforts to protect against telecom fraud during International Fraud Awareness Week. As a refresher, telecom fraud includes any activity designed to abuse and…
This article is condensed and originally appeared on Credit Union Business Magazine. According to research, 48% of organizations say their greatest hurdle in the marathon race to better collaboration is ineffective communication…
The hybrid work model is here to stay. Research from WeWork on the hybrid workforce reflected that 79 percent of C-Suite employees surveyed plan to let their employees split their…
