This article is condensed and originally appeared on Telecom Ramblings. Hybrid work has become the new norm for many businesses after taking center stage in 2020. Now, 74% of companies say they…
This article is condensed and originally appeared on BetaNews. Now that so much of our workplace communication and collaboration has gone digital, businesses are taking steps to ensure that their…
This article is condensed and originally appeared on CloudTweaks. Connecting IT Silos Customer experience (CX) is a top priority for businesses across industries. The interactions and experiences customers have with…
This article is condensed and originally appeared on The Fast Mode. Distributed workforce. Hybrid collaboration tools. Flexible work models. These phrases are increasingly being used to describe the state of…
This article is condensed and originally appeared on VMblog.com. Providing a seamless customer experience (CX) across all touchpoints is a top priority for businesses in any industry. According to a recent report,…
This article is condensed and originally appeared on HealthTech. Aside from providing excellent patient care, operating efficiently is consistently top of mind for the healthcare industry. Information needs to be…
Nearly every person with a phone has received more robocalls in recent years. In 2020, 45.8 billion robocalls were placed nationwide. In December 2020 alone, there were 3.9 billion robocalls…
This article is condensed and originally appeared on Hospitality Technology. Remote and hybrid work is likely to be a permanent staffing model for many employers—including those in the hospitality industry….
Customer preferences are changing, and solutions that offer immediacy, accessibility and customization are highly valued. Not only can these capabilities improve user experience, but they can also influence brand loyalty….
In a recent blog post, we outlined how more enterprises are turning to technologies like SIP trunking that offer flexible deployments of voice communications to modernize IT investments and grow. We…
As enterprises solidify their hybrid workplace strategies, they also must consider employee preferences for flexibility and the physical environment they create for their teams. According to Edelman’s 2021 Work Trend Index…
As the hybrid workforce becomes more prevalent, businesses are learning to adapt their services while remaining connected to their customers and continuing to provide support from a distance. Adopting flexible,…
