According to Pindrop Security, one in every 2,500 calls is a fraud attempt. Call center fraud is on the rise, especially with the increased use of IP-telephony, making it cheap…
Carriers that lean on traditional models of telephony delivery won’t survive the massive changes reshaping the industry. In the face of the technology revolution driving the shift, SIP trunking provides…
One way audio is a common issue that we’re often called upon to troubleshoot. Frequently, the reason for the trouble falls under a couple of easy diagnoses. Here are some…
Waiting for your number to port away from your old carrier is probably one of the most frustrating experiences you can have as a telecom service customer. It’s like waiting…
I’m Brighid; I’m an engineer at Flowroute, and I’m here to talk about an extraordinarily difficult problem: words. As an engineer, there are plenty of difficult problems one can take…
Trying to protect your business from toll-fraud by yourself is a futile exercise. You can follow admin best practices with passwords and network security, but if your carrier isn’t fighting…
Flowroute is the experts’ choice, and we rely on our community of experts to help us continually improve. We can fix issues more quickly and improve the Flowroute experience when…
Have you ever called support, only to find that the agent tasked with solving your issues knows less about the product than you? Last week I needed tech support for…
Geek Girls Carrots (GGC), a social enterprise dedicated to increasing the number of women in technology industries, is hosting its 2nd Code Carrots Project Cycle at Flowroute headquarters in Seattle….
Too many businesses are holding on to fixed landlines because it is believed to be the only way to fax reliably. But the truth of the matter is, fax over…
