Flowroute Launches Support for E911 and CNAM Through APIs

Posted on July 18, 2018

New features in Flowroute’s Numbers API further simplifies how communication service providers automate phone number configuration and management

SEATTLE – July 18, 2018 – Flowroute Inc., the first software-centric carrier, today announced support for E911 and CNAM (Caller ID Name) in its Numbers API. The new features enable communication service providers to streamline the configuration and management of telecom resources from within their platforms, while also reducing errors during provisioning of local and toll-free phone numbers.

Unlike landline phone numbers, which are literally hard-wired to a specific address, VoIP phone numbers are more nomadic in nature. Since VoIP services can be used from virtually any Internet connection anywhere, they are not necessarily tied to a specific location or address. This has created a challenge for 911 operators when it comes to identifying the location from which a 911 call has originated.

Flowroute’s API-based E911 capability automatically identifies the location of the VoIP phone number by providing real-time address validation and provisioning. This ensures that the location data associated with a VoIP phone is correct and can be properly interpreted by the local Public Safety Answering Point.

“One of our goals is to help our customers unlock the power of cloud-based communications infrastructure in a simple, reliable way,” said Al Castle, vice president of engineering and product at Flowroute.  “Adding API support for E911 and CNAM is particularly important to our customers due to the critical and time-sensitive nature of the information being provisioned. These latest additions to Flowroute’s API help communications service providers deliver extremely accurate results even when caller information is rapidly changing.”

In addition, Flowroute is adding support for CNAM which enables communications service providers to programmatically create and assign CNAM records for all phone numbers with a high degree of accuracy and efficiency. By automating the CNAM provisioning process, users receive the highest possible nationwide phone number support without sacrificing the level of accuracy.

“Companies like Avaya, GogoAir, and Mahindra rely on Flowroute because our unique combination of both telecom and software expertise provides added flexibility without requiring increased operational spend or development,” Castle added. “We will continue to uncover new ways to help our customers automate and control their cloud-based telephony related business processes.”

Flowroute will be demonstrating the new API capabilities in booth #A3 at ClueCon, taking place July 23-26 in Chicago.

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