Articles

Enhancing Connectivity: Exploring SIP Trunking for De... January 15, 2024

Successful businesses deliver convenient and responsive customer service. An omnichannel approach to communication provides customers with options, allowing them to choose the mode of communication that suits their preferences.  According…

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Unlocking Business Potential: A Closer Look at Direct... January 9, 2024

When a customer calls your client or business, providing a seamless and personalized experience is critical. According to Forbes, 71% of consumers value a personal connection when interacting with a…

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Seamless Recovery: Enhancing Business Continuity for ... January 4, 2024

Business continuity is critical to modern businesses. Ensuring that business runs smoothly at all times requires a resilient voice solution to ensure seamless voice service for communication and collaboration.  A…

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Resilience in Uncertain Times: The Importance of Busi... December 22, 2023

During a disruption or disaster, businesses that are not prepared may struggle to continue operations and maintain productivity. According to Business.com, disasters claim 4 out of 10 small businesses and…

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Building Voice Solutions: The Power of Programmable V... December 20, 2023

When building a communication solution for your business or client, a programmable voice API allows you to deliver with ease. While messaging and live chat are gaining popularity for customers…

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Seamless Integration: The Power of SMS API for Develo... December 18, 2023

Consumers often look for convenience and speed when communicating with businesses. While voice service is essential, modern consumers want to text and chat with businesses for a more personalized experience….

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The Importance of Incorporating Voice in Business Con... December 14, 2023

A robust business continuity plan is essential to maintaining operations and minimizing risk to the organization during disruptions. Forbes reported that 4 out of 10 small businesses fail to reopen…

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Business Continuity: 5 Strategies to Ensure Uninterru... December 11, 2023

Disruptions in business can force your organization or client to close its onsite processes and cause temporary interruptions in operations. Preparing for these disruptions with a business continuity strategy is…

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Inbound DIDs: Everything You Need To Know November 27, 2023

Prioritizing the customer experience by making it smooth and convenient has become essential in the modern business landscape. According to McKinsey, digital natives like Netflix and Amazon have raised the…

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Understanding SMS Marketing Pricing: How to Maximize ... November 20, 2023

Improving your lead acquisition and customer experience requires a communication method that offers reliable delivery and high engagement. Data from marketing studies indicate that text messaging boasts an open rate…

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Custom Voice Solutions: The Role of Voice API for Dev... November 14, 2023

In today’s competitive business landscape, convenient and personalized solutions are vital to growing the company, generating leads, and maintaining customers. According to a survey by the National Retail Federation, about…

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How SMS Activation Can Boost Local Customer Engagemen... October 23, 2023

Businesses of every size are using SMS activation to boost engagement with local customers. According to Forbes, at least 9 out of 10 consumers prefer to text local businesses. More…

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