A Look Inside Flowroute’s API Library

Posted on March 23, 2020

Telecom APIs are proving vital in the business world as companies become more reliant on cloud-based services and real-time data. These APIs provide a clear, defined way for systems to communicate with each other, allowing businesses to be nimble and adjust to the changing needs of their customers.

Flowroute provides developers with direct access to, and control over, telephony resources such as phone numbers, inbound and outbound calling, SMS, MMS and advanced signaling data through APIs. Flowroute’s APIs are used in a variety of industries and empower businesses to build and scale voice and messages with services such as appointment reminders, two-factor authentication, and phone masking, among other functions.

Below is an overview of Flowroute’s four telecom APIs.

  1. Numbers API

Flowroute’s numbers API enables businesses to automate the purchasing and configuration of their phone numbers in the cloud, to deliver carrier-grade communication experiences. The numbers API supports all audio aspects of a number.

By using the numbers API, businesses can:

  • Search for and purchase voice and text-enabled phone numbers.
  • Create and update inbound routes for Flowroute phone numbers.
  • Automatically create, view, update and delete E911 records to provide geographic location information on Flowroute phone numbers.
  • Automate the creation of CNAMs, associate CNAMs to Flowroute numbers and manage their account’s entire CNAM collection.
  1. Messaging API

The messaging API allows the ability to integrate SMS and MMS into their cloud-based applications and services. Flowroute’s messaging API unifies calling and messaging on a single phone number, through one provider – meaning developers can create contextual communication experiences.

By using Flowroute’s messaging API, businesses can:

  • Gain real-time control over how SMS and MMS messages are routed through customizable webhooks to ensure streamlined delivery at the account or individual number level.
  • Immediately configure SMS and MMS functionality over any toll-free or local number a user owns. Additionally, business can control to scale their application in seconds.
  • Review their detailed SMS and MMS message detail records (MDRs) in real-time. Information includes message direction, message status, billing info, timestamps and content of the message.
  1. Porting API

Part of a company’s brand recognition comes from its phone number. Porting allows businesses to transfer numbers between their chosen carriers, helping them avoid the high costs of securing new numbers and updating brand collateral, while maintaining the numbers their customers recognize.

By using Flowroute’s porting API, customers can perform the following operations:

  • Validate portability of long code or toll-free phone numbers.
  • Create port orders for valid long code or toll-free numbers.
  • Preset related services for the porting phone numbers.
  • Configure real-time porting notifications.
  • View port order details and status.
  • Update the phone numbers and details in a port order.
  • Upload business documents for the port order.
  • Submit a Letter of Agency (LOA) for port orders.
  • Cancel a port order.
  1. CDR API

For background, call detail records, or CDRs are  data records produced by a telephone exchange or other telecommunications equipment that documents the details of a telephone call or other telecommunications transaction that passes through that facility or device.

The Flowroute CDR API allows customers to query and download CDRs from their account using various query parameters. Query parameters include call start time, destination number, caller ID, caller IP address, duration time, call volume, cost and more. Businesses can use these records to build more intelligent reporting. These details, such as call volume or originating location, can then help businesses improve decision making around staffing or resource supply to support customer service efforts by ensuring the right number of people are available to answer the volume of inbound calls from a specific location or set of locations.

Telecom APIs are becoming a powerful tool to help businesses and CSPs scale their offerings. For example, CSPs are relying on telecom APIs to integrate voice and messaging capabilities into their unified communications, communications platform-as-a-service (CPaaS) and contact center-as-a-service (CCaaS) offerings, where businesses across a variety of industries can also use telecom APIs to deploy messaging or other number related functions.

When businesses and providers incorporate telecom APIs into their applications, they expand communication capabilities for their customers, thereby advancing telecom innovation, business growth and the overall customer experience.

To learn more about Flowroute’s APIs or to integrate these offerings into your numbers toolbox, visit our website.

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