How BYOC Telecom Model Can Improve Guest Engagement, Experience

Posted on January 6, 2021

This article is condensed and originally appeared on

The tourism and hospitality industries are undoubtedly two sectors that have been gravely impacted by the COVID-19 pandemic. However, as safety measures have been put in place and personal protective equipment has become part of our everyday lives, more people are making travel plans for visits and getaways in the coming months.

Just as the pandemic has forced us to change our approach to sanitation and physical proximity, it has also created space for modern cloud-based tools to help hospitality establishments communicate with their guests about their travel plans and updated protocols. By moving communications and collaboration tools to Internet Protocol settings, hotels can make engagement with teams and customers smoother and more seamless as they adapt to the latest health guidelines.

Forward-looking hotel leaders may have already begun moving their telephony to the cloud. However, those still working through the cloud migration process might find that a more  modern telecom configuration, such as the “Be-Your-Own-Carrier” model, will provide the flexibility and control they need in a time when there are many unknowns.

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