Customers Choose Flowroute as Top SIP Trunk Provider for a Third Year

Posted on December 2, 2020

Eastern Management Group (EMG) has ranked Flowroute as top-rated SIP Trunking Provider for 2020 in Customer Satisfaction!

EMG surveyed more than 4,000 IT managers and asked them to evaluate 29 SIP Trunk Providers based on 12 Customer Satisfaction Measurements:

  • Technology and Product
  • Reliability
  • Innovation
  • Management Tools
  • Purchase Experience
  • Installation
  • Billing
  • Support
  • Contact Center Experience
  • Value
  • Overall Satisfaction
  • Recommend to a Friend

The 29 SIP Trunk Providers were rated in each of the above Customer Satisfaction Measurements using a four-point scale, and compared against the average of all the other providers for each category (industry average). Then, each provider’s total average score was compared against all the others.

Flowroute received four stars in nearly all customer satisfaction categories, surpassing the industry average in each category.

IT managers can use this report in their vendor selection process.

“Flowroute HyperNetwork is a Rich SIP Trunking Offer”

According to an article published in No Jitter regarding this recent SIP Trunking Customer Satisfaction report from EMG, “Flowroute HyperNetwork is a rich SIP trunking offer. Flowroute’s HyperNetwork offer fulfills carrier-grade demands with the programmability, automation and on-demand scale of cloud computing.”

Click here to read the full article.

If you are looking for a SIP Trunking provider who has been rated number one in Customer Satisfaction, Contact Flowroute Sales for more information.

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