Its happened again! We’re very proud and excited to announce that our Support Engineers won a Silver Stevie Award in the Front-Line Customer Service Team of the Year category for…
3CX Phone System is a popular Windows-based PBX that many Flowroute customers, particularly small and medium-sized growing enterprises, use to manage their voice calls. We’ve always supported a large number…
When you’re shopping for an enterprise SIP trunking provider, you read a lot of web content written to assure you that each offering aligns closely with a broadly inclusive set…
SIP trunking is more than cost-cutting communications technology, it is a strategic business tool bearing significant organizational benefits, including enhanced productivity, improved unification/interop, and customizable fraud control. A poll conducted…
I didn’t expect to find change in my inbox that morning back in October, but from the moment I learned about the opportunity to join Flowroute’s technical support team as…
We’ve all had terrible experiences calling in for customer service. And we know the damage they can do to customer relationships. A study by Accenture said 51% of customers who…
The reliability of your IP phone system starts with the structure of your SIP trunking provider. Obviously, how your phone service carrier handles failure has an important impact on your…
Telecom is now officially an IT responsibility. But that doesn’t mean it has to take up all of your time. SIP trunking actually makes your job easier by delivering scalability,…
It’s official! For years, 3CX users have relied on Flowroute as their SIP trunking carrier of choice. Now, it’s even easier. Flowroute and 3CX have completed interoperability testing to certify…
Your firewall is a threat to the quality of your voice calls. I know that’s a jarring statement. You need a firewall, and you need high-quality SIP trunking. And this…
