Debunking Four Common Cloud Telecom Myths

Posted on October 23, 2019

Despite the handful of benefits cloud-based telecom services offer, some companies are still hesitant to embrace cloud solutions because they are still relatively new to the global market.

As business leaders look to expand their global customer base, adopting cloud telecom services will be instrumental in facilitating growth and providing global customers with the solutions they need to excel. Further, the scalability and flexibility these solutions offer, will enable businesses to innovate their offerings to increase market share, while reducing overall costs.

While the benefits are significant, we appreciate there are some misconceptions that cause decision makers to pause as they consider transitioning communications to a cloud-based solution. Below, Flowroute sets the record straight on four misconceptions preventing some business leaders from adopting cloud-based telecom services.

  1. Misconception there will be less control

Enterprise leaders may think they will have less control over their PBX if it’s hosted offsite. However, businesses have stronger control and greater flexibility over their offerings with cloud-based systems. For example, instead of changing physical hardware systems to fit the business’ evolving needs, cloud-based systems allow for changes to be made in a streamlined and efficient way, often with the click of a mouse. End users also have the control to modify the way they interact with a business in real time (i.e., by setting calling or texting preferences).

  1. Myth that the cloud is not secure

Despite sophisticated hackers and looming security threats, the cloud is still a highly secure option and can be even more secure than on-premise systems due to the industry’s and communication service provider’s (CSP) dedication to ongoing security best practices. For example, cloud providers not only have dedicated internal resources, but also regularly rely on external auditing to maintain compliance and certifications. Offerings such as the Flowroute HyperNetwork, have settings to redirect services in the instance of a network outage or security threat.

  1. Misperception that sound quality is poor on hosted phone systems

Historically, sound quality on VoIP and hosted phone systems presented issues for customers if the configuration of the business’ ISP network was not configured to prioritize voice traffic. If the ISP configuration is faulty, latency can occur. VoIP providers have addressed this problem by providing dedicated bandwidth to support hosted-PBX with high speed and low latency. As a result, the concern of poor audio quality has become obsolete with cloud service quality far superior.

  1. Misbelief the cloud puts IT jobs at risk

As automation technology and cloud-based solutions have evolved, there have been concerns that IT jobs will be at risk. However, transitioning towards cloud communication services does not make an internal team obsolete. Instead, it allows the current team to dedicate time toward innovation and improvements, rather than resoling tactical issues or updates. Overall, the cloud presents the opportunity for talent to be utilized more effectively and reduces the need for the business to rely on or look for legacy skill sets.

Despite the myths floating around the industry, choosing to move communication services to the cloud offers businesses more control over their PBX, enhanced security, improved sound quality and more compelling job opportunities for IT professionals.

Global adoption of cloud-based communication services will continue to increase as awareness of the benefits of these solutions becomes more widespread and businesses demonstrate the myths are inaccurate.

If your company needs help moving to the cloud to take advantage of all the benefits of cloud communications, contact the experts at Flowroute.

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