How Cloud-Based Communication Tools Support the Spike in Global Remote Workers

Posted on April 15, 2020

This article is condensed and originally appeared in VMblog.

The global workforces’ ability to collaborate remotely is being tested in a variety of ways. This has forced many businesses and schools to cease normal operations and instead operate from a distance. In a recent survey, 52 percent of employees said their workplace restricted travel or asked them to work remotely at the start of social distancing recommendations in the U.S. in mid-March. This percentage has likely increased as evidenced by the increased demand for cloud-based collaboration solutions.

These recent occurrences feed into larger remote working trends, in which 70 percent of people globally work remotely at least once a week. Given the current environment, communication service providers (CSPs) must be ready to help enterprises integrate cloud-based communication tools that will foster engagement with minimal disruption to standard business operations.

True collaboration means having the ability to connect anytime, anywhere. But legacy communications systems were never designed to meet that need. In response, CSPs have been taking a second look at their offerings to power the growing remote workforce. For example, Intrado offers a variety of tools to facilitate conferencing and collaboration among global workers. It’s solution, Unified Meeting 5, for example, delivers remote meeting capabilities to enterprises and contact centers. As customers continue to demand flexible and global interactions, businesses are realizing the benefits these modern communication offerings have over traditional legacy telecom services.

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