Flowroute Blog

Best practices for a better porting experience February 25, 2020

The phone number porting process can be one of the most trying experiences in the telecommunications industry. However, Flowroute has a very experienced and dedicated porting team that solely focuses…

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The Number Porting Process February 25, 2020

There are many variables in the number porting process when porting phone numbers from one carrier to another. The more typical port orders can go from accepted to completed in…

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Porting is not one size fits all February 25, 2020

Unfortunately, not all numbers are portable. Most carrier’s coverage area is always changing. Something that’s not portable currently might be portable later. For example, when the FCC broke up the…

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Top Porting Issues for Resellers February 25, 2020

It’s safe to say that the number porting process, in general, is very inconsistent from carrier to carrier. Resellers often have an additional set of challenges when navigating the porting…

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STIR/SHAKEN 101 February 5, 2020

It seems as though nearly every person with a phone has experienced an increase in robocalling in recent years. In 2019, 58.5 billion robocalls were placed nationwide, equaling approximately 178.3…

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The Emergence of Artificial Intelligence in Enterprise Communications February 3, 2020

Artificial intelligence (AI) is dominating conversations in the tech industry, with researchers suggesting that by 2025, the AI market will be valued at $169 billion. Implementing AI-enabled technologies in business…

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Verizon Pass-Through Fees Effective February 1, 2020 January 29, 2020

This is a notification of Pass-Through Fees associated with customers’ Messaging Services Agreement with Flowroute, now part of Intrado. Starting Saturday, February 1, 2020, when you send long code messages…

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New California Data Privacy Law (CCPA) – Effective as of January 1, 2020 January 21, 2020

The California Consumer Privacy Act (CCPA), which Flowroute, now part of Intrado, is compliant with, is data privacy legislation that became law in California and went into effect on January…

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Fraud Prevention Features and Tips to Prevent, Mitigate and Manage Fraud from Flowroute January 20, 2020

Our award-winning customer success team works with our partners and customers every day to prevent telecom fraud. We are also active members of key industry and regulatory organizations that are…

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Flowroute 2020 Predictions: How businesses can leverage the cloud to improve omnichannel customer strategies January 20, 2020

This article is condensed and originally appeared in VMBlog.com.  Investing in omnichannel customer communication strategies is becoming a promising approach for business decision makers wanting to deliver increased ROI on…

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The resurgence of voice and call quality powering global collaboration tools   January 15, 2020

Today’s workplace is quite different than it was a decade ago. Due to globalization, increased sophistication of digital technologies and more employees working remotely, modern workplace tools have evolved to…

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CTIA Messaging Principles and Best Practices January 14, 2020

The CTIA Messaging Principles and Best Practices (Principles and Best Practices) is a set of voluntary best practices developed by member companies. They are meant to protect consumers from unwanted…

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