Caller-ID can be a contentious topic. In regular daily use, it’s no big deal. But the FCC’s Truth in Caller-ID Act of 2009 (TiCA) addresses key privacy and openness issues…
Have you ever been frustrated like this? You want to know if the nearest location of your favorite coffee/donut shop is open for the next hour, so you search the…
The Yealink VP530 is the latest addition to Yealink’s line of what they’re calling, “executive-level IP Video Phones”. Obviously targeting executives and upper management, the online phone description touts ease…
When Unified Communications came on the scene a few years back, everyone expected the technology to spread faster than rumors after an office Holiday party. These days most of the…
In a recent post about all the things you need to know about your VoIP system before it’s your VoIP system, I talked about the importance of getting your IVR…
WebRTC is not a thing. It’s a technology standard. You will never hold it. You can’t see it (just what it does). Or install it (which is the whole point)….
The thought of switching to VoIP is still intimidating for some businesses. With this concern in mind, Software Advice, a company that reviews business phone software, decided to develop a…
This week, PBX in a Flash updated from 2.0.6.4.5 to 2.0.6.5.0. As with any software update, the changes are incremental. But there are a few key compatibility upgrades that punch…
I know what you’re thinking. “Features. It’s features right? If I don’t pick the right features for my hosted PBX, oh my gosh, I’ll be a huge failure.”
With the right provider, Caller ID Name (CNAM) is a feature that adds a more open and human element to your telecommunications while it drives revenue, too. To understand CNAM…
Whether you’re installing a system or having one installed for you, if you don’t plan out your VoIP system features beforehand, you run the risk of creating an ongoing monster…
OK, you can’t stretch customer attention spans with total control of your VoIP system. But with the ability to immediately change your VoIP system, you can
