Texting has emerged as a front runner in modern customer communications. Many businesses are embracing this communication channel due to its ability to deliver on immediacy and significant ROI on…
In 2020, companies around the world had to rethink their operational processes and expand their library of cloud-based tools to support a sudden spike in remote and hybrid workers. Despite…
This article is condensed and originally appeared on CloudTweaks.com. Being Your Own Carrier Departments and organizations of all sizes and across all industries are transitioning away from traditional hardware IT…
While technology continues to improve and sustain our connections to others, it is not without occasional challenges or intrusions. For many businesses, robocalls can be an annoying and potentially invasive…
For one week every November, we’re reminded of the global efforts to protect against telecom fraud. During International Fraud Awareness Week, which takes place from November 15 – 21, it…
This article is condensed and originally appeared in the Contact Center Pipeline. What to Do After Migrating Your Contact Center to the Cloud Best practices to help guide your team…
This article is condensed and originally appeared in BetaNews. The continued shift from traditional hardware systems to SaaS-based cloud offerings extends across departments, industries and organizations of all sizes. As…
This article is condensed and originally appeared in VMblog. As businesses across the globe continue to adapt to the ongoing pandemic, many have migrated to cloud-based communication systems and workplace tools to…
Like many industries, the managed service and channel provider landscape has shifted considerably this year. As companies around the world continue to adopt remote operations at lightning speed, many have…
There are many unique and situational reasons businesses might choose to leave their Communication Service Provider (CSP). Knowing what commonly leads to these separations can help a CSP ensure they…
This article is condensed and originally appeared in The Fast Mode. To support the ever-increasing shift to remote work and build a competitive advantage, more businesses are making the transition…
This article is condensed and originally appeared in HealthTech. Cloud-based communication services are becoming more widely used across the business landscape—including organizations in the healthcare technology space. These tools help…
