The shift of communications technology from premises-based systems to cloud services is gaining momentum. Because the shift to cloud is further along in other software categories (e.g., storage, email, analytics,…
The evolution of virtualization and cloud platforms combined with mature adoption of agile methodologies and DevOps has impacted the way organizations build and ship software. The traditional waterfall-style approach that…
80% of companies already use or plan to use chatbots by 2020. Chatbots on the rise The use of chatbots is on the rise to solve problems and improve the…
Managing phone numbers and routes is important to businesses both large and small. In the same way, the cloud has transformed how applications are written, tested, and deployed, the ability…
According to Forrester Research SMS wasn’t even a statistically significant communications channel in 2010. Fast forward to today and SMS is the third most used communications method for business to…
The combination of the Internet, cloud and mobile access has created unprecedented access between buyers and sellers of services. Companies like Netflix (movies), Uber (Taxis), and Airbnb (hotels) have completely…
It’s a well-known fact that communications as we know it is evolving from on-premise to the cloud for customized, cross-channel experiences. The expectation for businesses to provide convenient ways for…
The recent exponential rise of incidents related to identity theft, phishing, and online fraud has created increasing demand for improved security and identity verification. Although biometric identification methods (for example,…
We receive a number of questions from businesses who want to add text messaging to their communications strategy, but are not sure they are compliant with the Telephone Consumer Protection…
According to recent IDG Enterprise survey of IT buyers, by the end of 2016 over half of all business IT environments will be hosted in the cloud. The migration of…
As you probably noticed when you tried to check your Twitter feed this morning, there are widespread internet issues due to ongoing DDoS (Distributed Denial of Service) attacks against the…
