This article is condensed and originally appeared on MSP Insights The sharing economy model continues to flourish. Uber, Lyft and Airbnb have become extremely popular, disrupting their respective industries, and…
In a customer satisfaction survey that evaluated 29 vendors including AT&T, Twilio and Ring Central, customers selected Flowroute as the top-ranked SIP trunk vendor OMAHA, Neb., Sept. 10, 2019 (GLOBE…
As more and more businesses turn to IP telephony resources for their communications needs, the obligation to address fraudsters and potential scams becomes increasingly urgent. Telecom fraud – like any…
This article is condensed and originally appeared on Capacity Media. As a result of enterprises’ needs for more agile cloud-based communication solutions, communication service providers (CSPs) are feeling the pressure…
This article is condensed and originally appeared on MSP Insights. As communication service providers (CSPs) pivot their traditional focus and decide where to compete and where to consolidate their offerings…
This article originally appeared on VMblog. In 2018, we saw an increasing number of end-user organizations engage in digital transformation initiatives to improve internal collaboration, as well as deliver new…
For businesses that rely on contact centers to field customer inquiries and manage customer service issues, any disruption in network connectivity can lead to a loss of business and damaged…
CPaaS (Communications Platform-as-a-Service) has rapidly emerged in the last few years to provide application developers with easy access to the specific communications features they need, without having to make a…
Cloud computing continues to deliver significant benefits to enterprises across a variety of business processes and activities. In particular, cloud communication services have become an integral part of the digital…
