Insurance companies and agents are often on the frontline when it comes to helping people and businesses respond to a crisis. This has been exemplified numerous times throughout the pandemic,…
At Flowroute, we’ve found success in taking a business approach that varies from traditional telecom carriers, but embraces the modern communication needs of enterprises and communication service providers (CSPs). Our…
This article is condensed and originally appeared on HotelManagement.net.com. The tourism and hospitality industries are undoubtedly two sectors that have been gravely impacted by the COVID-19 pandemic. However, as safety…
Call Center fraud can have drastic impacts on the business the call center supports, as well as the customers who engage with the call center and share their data. Additionally,…
With a plethora of IT and enterprise collaboration options available, it can be challenging to know what tools will help you enhance your communications offerings. As you continue to explore…
SIP trunking is a trusted technology that is growing in popularity among enterprises and channel partners. According to a new global survey of 40,000 IT managers by Eastern Management Group…
There is clear trend in that businesses are moving away from primary rate interface (PRI) and towards internet protocol, which includes leveraging session initiation protocol (SIP) trunking as a key…
As SIP trunking becomes an ever more popular choice for businesses that are transitioning to cloud-based communications tools, it’s important to understand your options for routing inbound calls based on…
As more businesses transition to cloud-based tools during the global shift to remote work, it’s become all the more important for these tools to provide the same reliability and effectiveness…
In a world where the majority of individuals keep their phones within arm’s reach, getting in touch with customers is easier than ever. With a variety of ways to contact…
Today, it is estimated more than five billion people around the world have a mobile device, and over half of those devices are smartphones. Further, some of the most frequently…
CSPs often receive tens of thousands of port orders, which requires them to purchase phone numbers in bulk and then look up new rates for those phone numbers. This time-consuming…
